What is Sandes?
Sandes is a Government Instant Messaging System developed by National Informatics Centre (NIC) under the Government of India .
Who can use Sandes?
Sandes can be used for official or informal use by any Govt. employee as well as Public user having a valid Mobile No.
I am not a Govt. employee. Can I use Sandes?
Yes, a Public user can download and access the Sandes App.
What are the components of Sandes platform?
Sandes platform consists of 3 components-a) Sandes mobile App for iOS and Android platform b) Sandes admin portal https://sandes.gov.in for administration and monitoring of the platform and c) Sandes web for accessing the features of App on desktop or laptop
I use Android phone. Where can I download Sandes?
Android users can search the Sandes App directly on the Play Store. Android users can also go to the https://www.sandes.gov.in/dash/dlink and click on Download button under Android tab
Is Sandes App available on iPhone as well?
Yes, Sandes App is available on both Android and IOS.
Where do I get Sandes application?
Android users can search the Sandes App directly on the Play Store. Android users can also go to the https://www.sandes.gov.in/dash/dlink and click on Download button under Android tab iOS users can search the Sandes App directly on the App Store. iOS users can also go to the https://www.sandes.gov.in/dash/dlink and click on Download button under iOS tab
Can I find the Sandes App on Google Play Store?
Android users can search the Sandes App directly on the Play Store. Android users can also go to the https://www.sandes.gov.in/dash/dlink and click on Download button under Android tab
Can I find the Sandes App on App Store?
iOS users can search the Sandes App directly on the App Store. iOS users can also go to the https://www.sandes.gov.in/dash/dlink and click on Download button under iOS tab
How can I update Sandes application?
Android users can search the Sandes App directly on the Play Store for the latest version. Android users can also go to the https://www.sandes.gov.in/dash/dlink and click on Download button under Android tab
iOS users can search the Sandes App directly on the App Store for the latest version. iOS users can also go to the https://www.sandes.gov.in/dash/dlink and click on Download button under iOS tab"
On how many platforms Sandes App is available?
"Sandes App is available on below mentioned platforms:
a) iOS
b) Android
c) Web "
Can I transfer my chat history from iOS to Android device or vice versa?
Currently, there is no option to transfer your chat history between iOS and Android. However, Backup option is there to export your chat.
Is it necessary to fill my Aadhaar number on Sandes?
No, Aadhaar number is an optional field.
Which features are available if I don’t fill my Aadhaar number on Sandes?
Public users will have access to all features on App except group chatting and Audio/Video calling. Users invited to Sandes App as a public user by a verified user will have access to full features of the App.
Which features are available if I fill my Aadhaar number on Sandes?
Public users will have access to all features on App except group chatting and Audio/Video calling. Users invited to Sandes App as a public user by a verified user will have access to full features of the App.
Why am I not able to view facility for Audio or Video calling?
Audio/Video calling will only be available for users who have been invited to Sandes App by a verified user or those Govt. users who have been successfully verified by their respective Organisation Admin
Is there a feature for Group chatting on Sandes App?
Yes group chatting will only be available for users who have been invited to Sandes App by a verified user or those Govt. users who have been successfully verified by their respective Organisation Admin
I have registered on Sandes, but I am not able to view group chatting option or Audio/Video calling on Sandes platform?
The group chatting and audio/video calling features on Sandes platform are available to all organization verified users and to those users who have been invited to Sandes by any organisation verified user. Organisation verified users
Users who have been verified by their Organisation Admin will have access to all features of the App.Public /Government users invited to Sandes.Users who have been invited to Sandes by any Organisation verified user will have access to all features of the App except sending invitation to Sandes.Public /Government users not invited to Sandes.Users self-registered on Sandes but have not been invited to Sandes by any Organisation verified user will have access to all features of the App except Audio/Video calling, Group chatting and sending invitation to Sandes."
I am not a Govt. employee. Can I chat in group on Sandes App?
The group chatting option will only be available for those users who have been invited to Sandes App by a verified user.
I am not a Govt. employee. Can I do Audio/video calling on Sandes App?
The audio/video calling option will only be available for those users who have been invited to Sandes App by a verified user.
I am a Govt. employee. Can I chat in group on Sandes App?
Yes, Govt users can chat in group on App provided they have either been invited to Sandes App by a verified user or have been verified by their respective Organisation
I am a Govt. employee. Can I use audio/video calling option on Sandes App?
Yes, Govt users can do audio/video calling on App provided they have either been invited to Sandes App by a verified user or have been verified by their respective Organisation.
I am a Govt. employee. Why am I not able to view feature of group chatting?
For a Govt user to access group chat option, they need to have either been invited to Sandes App by a verified user or have verified by their respective Organisation. Contact your Nodal officer for verification. If you don’t know your Nodal officer, write a mail to support-sandes@nic.in. In case your organisation has not yet been onboarded on the Sandes platform, kindly ask the competent authority from your organisation to request for the same by sending an email at support-sandes@nic.in. The competent authority may refer to https://www.sandes.gov.in/onboard for the onboarding process and then download the onboarding form from https://www.sandes.gov.in/download. This onboarding form needs to be filled, duly signed by competent authority and sent via e-mail to support-sandes@nic.in. In case you had earlier received an invitation to Sandes App, but it has been revoked and you are not yet verified by your Organisation Admin then you will not have access to Group chatting option.
I am a Govt. employee. Why am I not able to view feature of audio/video calling?
For a Govt user to access audio/video calling option, they need to have either been invited to Sandes App by a verified user or have verified by their respective Organisation. Contact your Nodal officer for verification. If you don’t know your Nodal officer, write a mail to support-sandes@nic.in.In case your organisation has not yet been onboarded on the Sandes platform, kindly ask the competent authority from your organisation to request for the same by sending an email at support-sandes@nic.in. The competent authority may refer to https://www.sandes.gov.in/onboard for the onboarding process and then download the onboarding form from https://www.sandes.gov.in/download. This onboarding form needs to be filled, duly signed by competent authority and sent via e-mail to support-sandes@nic.in. In case you had earlier received an invitation to Sandes App, but it has been revoked and you are not yet verified by your Organisation Admin, then you will not have access to audio/video calling option.
I received a message "XYZ has invited you as a Government user". What does it mean?
Users invited to Sandes App as a Government user by a verified user will have access to full features of the App including group chatting, Audio/video calling as well as changing their occupation details to Government.
I received a message "XYZ has invited you as a public user". What does it mean?
Users invited to Sandes App as a public user by a verified user will have access to full features of the App including group chatting and Audio/video calling.
I have been invited to Sandes as a Government user. How can I become verified user?
"Users invited as a Government user, can change their occupation details to "Government" for verification:
a) Go to Account tab and tap on your display picture
b) Tap on Edit Profile icon and tap on Update near the Occupation Details field
c) Select the radio button in front of Government (Indian Govt) from the list.
d) Depending on your employment, select one of the options from Central, State, Panchayat, ULB and Judiciary.
Once user fills in these details on App, a request for verification will be sent to the respective OU Admin of the organisation (as selected by user). After the user is verified by their respective Organisation, they will have access to full features of the App."
I received a message "XYZ has revoked your invitation as a Government user". What does it mean?
Government users whose invitation has been revoked will not have access to full features of the App such as group chatting, Audio/video calling and changing their occupation details to 'Government'.
I received a message "XYZ has revoked your invitation as a public user". What does it mean?
Public users whose invitation has been revoked will not have access to full features of the App such as group chatting and Audio/video calling.
Can I broadcast messages on App?
No, presently you cannot broadcast messages on App
Can I verify a user on App?
Only Nodal officer or admin of their respective organisation can verify a user belonging to their respective organisation. Verification of users is done through portal.
Which user has the option to invite someone to Sandes App?
Only those Govt. users who have been verified by their respective Organisation have the option to invite anyone to Sandes App using their mobile number
Is there dark mode available for Sandes App?
Presently, dark mode is available for Sandes App. Go to Account tab and then tap on App Settings. Move the slider displayed next to Dark Mode option towards the right to enable Dark Mode
How can I enable Dark mode for Sandes App?
Go to Account tab and then tap on App Settings. Move the slider displayed next to Dark Mode option towards the right to enable Dark Mode.
I have opted for dark mode but now I want to remove dark mode. How can I do so? or How can I disable dark mode for Sandes App?
Go to Account tab and then tap on App Settings. Move the slider displayed next to Dark Mode option towards the left to disable Dark Mode and move to default/normal display mode
Why is my Organisation name not present in Organisation drop-down under Occupation details?
Only onboarded Organisations will be visible in the Organisation drop-down under Occupation details. To onboard your organisation, kindly ask the competent authority from your organisation to request for the same by sending an email at support-sandes@nic.in. The competent authority may refer to https://www.sandes.gov.in/onboard for the onboarding process and then download the onboarding form from https://www.sandes.gov.in/download. This form needs to be filled, duly signed by competent authority and sent via e-mail to support-sandes@nic.in.
How can I onboard my organisation?
To onboard your organisation, kindly ask the competent authority from your organisation to request for the same by sending an email at support-sandes@nic.in. The competent authority may refer to https://www.sandes.gov.in/onboard for the onboarding process and then download the onboarding form from https://www.sandes.gov.in/download. This form needs to be filled, duly signed by competent authority and sent via e-mail to support-sandes@nic.in.
How can I get myself verified?
Only those Govt. employees can be verified by their respective OU Admin whose organisation has been onboarded. Contact your Nodal officer for verification. If you don’t know details of your Nodal officer, write a mail to support-sandes@nic.in. In case your organisation has not been onboarded, kindly ask the competent authority from your organisation to request for the same by sending an email at support-sandes@nic.in. The competent authority may refer to https://www.sandes.gov.in/onboard for the onboarding process and then download the onboarding form from https://www.sandes.gov.in/download. This form needs to be filled, duly signed by competent authority and sent via e-mail to support-sandes@nic.in.
I am a Government employee and I don’t know the details of the nodal officer from my Organisation. What should I do?
In case you don’t know the details of your nodal officer, kindly send an email at support-sandes@nic.in for the same mentioning the complete details of your organisation.
Does Sandes charge any fees/charges for any feature? Can I access additional features by sending payment to Sandes?
Please note that Sandes does not charge any fees for accessing any of its features. Anyone with the valid link may access the App. The features of the App are restricted based on the authentication level of user. Govt. users verified by their respective Organisation have access to further additional features like Audio/video calling and group chat.
What is registration on Sandes?
Registration on Sandes is the process of providing details, granting permission and then logging for first time on Sandes Mobile App using Mobile No.
Who can register on Sandes?
Any Govt. or public user can self-register on Sandes using their mobile number
Who are whitelisted users?
Those Govt. users whose details have been verified by their respective Organisation are called whitelisted users.
How can I register myself on the App?
"Step 1: Download the Sandes App from Play store/App store
Step 2: Provide the necessary permissions.
Step 3: On login screen, tap on "Mobile number"
Step 4: Select country code from drop down list and provide your valid mobile number
Step 5: Tap on "Get OTP"
Step 6: Furnish the received OTP on your mobile number
Step 7: Provide basic details such as Name and Gender (optional).
Step 8: Sync your contacts when prompted.
You are now ready to use the Sandes App.
Presently option to register through email id is not available."
Can I register using email id on App?
Currently, users are only allowed to register on Sandes App using their valid mobile number.
Can I register on Sandes using Gmail, Yahoo or Hotmail id?
Currently, users are only allowed to register on Sandes App using their valid mobile number. Users who have already been registered using their NIC/.gov email login using their mobile number only.
Do I need to enter all fields while registering on App?
You are required to enter the mandatory fields like name and gender. You may choose not to enter the optional fields like dob at the time of registration. You may enter the optional field like dob later in your profile.
Why do I need to provide permissions while registering on App?
Sandes App asks for certain permissions in order to enable the user to be able to use all the features of App completely.
Can I register on Sandes without using mobile number?
No, you need to provide your valid mobile number during registration on Sandes.
Can I skip synching contacts while registering on App? What will happen if I do so?
Yes, you may skip the Phonebook sync while registering or logging on the App. Your Sandes Contact list will be empty and you can either add contact one by one using the Add contact feature or use Phonebook sync through manage contact to sync your contacts later on. Phonebook Sync option is helpful for adding those contacts from your phonebook who are registered on Sandes
What is the name of the App installation file?
The App installation file may have a file name with Sandes followed by the App version number. The file extension would be .apk.
What is the size of the Sandes Installation file?
The size of apk file may vary. It is usually around 25 to 35 MB.
Can I share the Sandes APK file on WhatsApp with someone?
Yes, you may share the Sandes APK file with another person on WhatsApp. The other user may tap on the APK file and complete steps to install Sandes on their device
I am located outside India. How can I register using mobile number?
"Step 1: Tap on "Mobile Number"
Step 2: Tap on '91' to get list of country code
Step 3: Select your country code from the list by tapping on it
Step 4: Provide your mobile number and tap on "Get OTP"
Step 5: Enter the OTP received"
Can I use more than 10-digit mobile number to register?
If the country code you selected is for India, then you can only register using 10-digit valid mobile number. If you are outside India, then select the appropriate country code and then provide your mobile number.
I have not received my OTP, what should I do?
You may use the resend OTP option to get a new OTP again from Sandes App. The resend link will be displayed after an interval of 3 minutes as displayed by the resend timer. Resend option can be exercised 2 times. After exhausting these options, user needs to wait a certain duration of time before attempting to login again.
While registering or logging on App, it mentions 2 attempts left. What does this mean?
This refers to the number of resend OTP attempts left with the user. Resend option can be exercised 2 times.
While registering or logging on App, what does the ongoing timer indicate?
The user is provided a time limit of 3 minutes to login. After 3 minutes have elapsed, the current OTP will no longer be valid.
While registering or logging on App with OTP, I see a message of “Invalid OTP”. What does this mean?
Either you have entered incorrect OTP, or your OTP has expired. The validity of OTP is for 3 minutes, so you need to login using this OTP within 3 minutes.
Can I register or login without entering OTP?
OTP is mandatory for registration and logging on the App.
I am getting a error message "Maximum OTP requests exceeded. Please try again later". Why is this happening and what should I do?
When a user has requested for OTP over 3 times in a time span of 3 minutes, then the login to App is locked for a certain duration of say 10 minutes for security reasons. The user is requested to try to login again to App after 10-15 minutes.
I want to change my profile photo. How can I do so?
"a) Go to Account tab and tap on your display picture
b) Tap on "Edit PROFILE" and tap on edit icon near the display photo
c) The user can select any photo he wants to upload from his Gallery or click one using the phone Camera and then tap on
d) User can Crop the photo, Flip Horizontally or Flip Vertically and then tap tick icon on the top right corner to upload it.
For users who have filled their occupation detail as Government employee, any change in profile will change their status to Un-Verified user and Organisation Unit Admin will need to verify it again."
Who can view my profile photo on Sandes?
All Sandes users who are present in your contact list on Sandes or are member in any group where you are member or admin can view your profile photo.
Which details of my profile are visible on Sandes to other users?
Your display photo, verification status, email id, mobile number, last presence on App, Status, designation and OU name are visible to all contacts of your Sandes Contact list as well as those users who are member of any group of which you are also member or admin.
Can I hide certain details of my profile from being visible on Sandes to other users?
In case you are a Govt. user and your Organisational visibility has been set by the Organisation Admin to be invisible, only in that case certain profile fields such as your Organization Name, Email and designation will be visible to either Organisational users only or to no one depending on the setting done by your OU Admin. Presently, users don’t have option to hide any of their profile details themselves.
Can I crop an image I want to show as my display picture/Group image? How to do so?
"a) Select the image and then tap on Crop option from the right-hand side menu at the top.
b) Select the control and resize as per requirement. "
What other features are available for my display picture/ Group image other than Cropping it?
"Flipping Image Horizontally:
a) Select the image and tap the rectangular icon from the right-hand side menu at the top.
b) Select Flip Horizontally option
Flipping Image Vertically:
a) Select the image and tap the rectangular icon from the right-hand side menu at the top.
b) Select Flip Vertically option"
My mobile number has changed. How can I update the mobile number in the Sandes App?
"Users registered using their mobile number will not be able to update it. It is recommended that you delete your previous account and create a new profile with the latest mobile number on the App again.
"
I am unable to change my mobile number in the Sandes App.
If you have registered on the Sandes App using your mobile number, you will not be able to change your mobile number on the App. It is recommended that you delete your previous account and create a new profile with the latest mobile number on the App again.
I am not getting any OTP for Sandes. Why is this happening?
If case of poor network connection, you may experience delay or may not receive OTP. Recheck your network connection and try again.
How to update my email id in the Profile?
"If you have registered earlier using your email id, you will not be able to update it.
In case you have registered using your mobile number, then you can update your email id with following steps:
a) Tap on your display picture to view your details.
b) Tap on edit profile and then tap on edit icon near the email field
c) Change the email id field.
d) Provide OTP received on new email id
e) Tap the blue tick icon on the top right corner to update it. "
I received an OTP while updating my mobile number/email id. What is this?
When you try to change your mobile number/email id, an OTP is received on your new mobile number/email id. Fill this OTP when prompted to successfully change your mobile number/email id.
I am unable to change my email id in the Sandes App.
If you have registered on the Sandes App using your email id, you will not be able to change your email id on the App. It is recommended that you delete your previous account and create a new profile with your mobile number on the App again.
I tried to change my email id on App to Gmail. But I am getting an error message. What should I do?
Currently, the Sandes App does not allow any non-NIC accounts in email field be it Gmail, Yahoo, Hotmail etc. You can only fill/update the email id field with a NIC email id.
I tried to change my email id on App to Yahoo. But I am getting an error message. What should I do?
Currently, the Sandes App does not allow any non-NIC accounts in email field be it Gmail, Yahoo, Hotmail etc. You can only fill/update the email id field with a NIC email id.
I tried to change my email id on App to Hotmail. But I am getting an error message. What should I do?
Currently, the Sandes App does not allow any non-NIC accounts in email field be it Gmail, Yahoo, Hotmail etc. You can only fill/update the email id field with a NIC email id.
I filled in the wrong Date of Birth by mistake. How can I change it?
"a) Go to Account tab and tap on your display picture
b) Tap on "Edit Profile" and tap on Date of Birth field
c) A Calendar control will be displayed. Tap on scrolling bars > and < to change the month. Select the correct date by tapping on it
d) To change the year of birth, tap on the current selected year, like 2020 to get a list and then select the correct year, month and date of birth. Tap on the top right corner to update it. "
Can I change my name as displayed on the App?
"a) Taps on your display picture to display profile details
b) Tap on "Edit Profile" icon and change the name field.
c) Tap blue tick icon on the top right corner to update your name on the App. "
Can my name on App include digits?
No, your name should not include digits or symbols. It should include alphabets only.
I filled the wrong gender by mistake in my profile. How can I correct it?
"a) Tap on your display picture to display profile details
b) Tap on "Edit Profile" icon and select the correct gender from the dropdown.
c) Tap "blue tick" icon on the top right corner to update the gender. "
When I select ‘Government’ under Occupation details, I am shown the message "Please contact your Organisation for verification." Why is this happening?
If you are a public user, then you can’t change your Occupation details to Government. If you are Government user who is registered as a public user then you need to contact the nodal officer of your Organisation for editing the Occupation details. In case an Organisation verified user sends you an invite to Sandes App (as a Government user), then updating your Occupation details to Govt. will be enabled on the App.
Which user can edit their occupation details?
All users can change their occupation details. However, only those users who have been invited to Sandes App as a Government user by a verified user or those who have already been verified by their Organisation can change their Occupation details to 'Government'.
I am a Public user. Can I change my Occupation detail?
Yes you can change your occupation details to any option except "Government"
I am a Govt. unverified user. Can I change my Occupation detail?
Yes you can change your occupation details to any option other than "Government". However, only those users who have been invited to Sandes App as a Government user by a verified user or those who have already been verified by their Organisation can change their Occupation details to 'Government'.Contact your Nodal officer for verification. If you do not know the details of your nodal officer, email at support-sandes@nic.in
I am a Govt. verified user. Can I change my Occupation detail?
Yes, those users who has already been verified by their Organisation can edit their Occupation details. However changing occupation details will make you unverified user and your nodal officer or OU Admin will need to verify you again. Till you are not verified, you will have access to features available to public users and any additional feature in App which is available only to verified users will not be available to you.
Where and how should one fill in their Occupation Details?
"a) Go to Account tab and tap on your display picture
b) Tap on "Edit Profile"icon and tap on 'Update' near the Occupation Details field
c) Select the radio button given in front of one’s occupation. Employees working for Govt. should fill their Government employment details.
d) Tap "blue tick" icon on the top right corner to update one’s occupation details ."
I am a Government employee. Which all details shall I be required to fill in Occupation details?
"If you are a Government employee, then you need to contact the nodal officer of your Organisation for verifying and updating your Occupation details. In case, an Organisation verified user has sent you an invite to Sandes App (as a Government user) or you have been verified by your respective Organisation Admin, then you may follow these steps to update organisation details.
a) Go to ‘Account’ tab and tap on your display picture
b) Tap on "Edit profile" and tap on "Update" near the Occupation Details field
c) Select the radio button in front of Government (Indian Government) from the list.
d) Depending on your employment, select one of the options from Central, State, Panchayat, ULB and Judiciary.
e) Select the right option from the drop-down list for each of the details like Ministry, Name of Organisation, Department and their Designation.
f) Fill in Remarks (optional)
g) Tap tick icon on the top right corner to update one’s occupation details.
Note: For a verified Government employee, any change in profile will change their account status to ‘Unverified’ and a reverification by their respective Organisation Admin would be required to get back the ‘Verified’ status."
I will like to mention my details of current Residence. Is there such an option?
"a)Go to Account tab and tap on your display picture
b)Tap on "Edit Profile" and then tap on Update near the Residential Details field
c)Provide details like Country, State and District of Residence by selecting the correct option from the dropdowns.
d)Tap "blue tick" icon on the top right corner to update one’s residential details "
I mistakenly filled the incorrect State name in my residential details. How can I update it?
"a) Go to Account tab and tap on your display picture
b) Tap on "Edit Profile" and then tap on Update near the Residential Details field
c) Select the correct option from the State dropdown. Also select your district from the dropdown.
d) Tap the blue tick icon on the top right corner to update one’s residential details "
I mistakenly filled the incorrect district name in my residential details. How can I update it?
"a) Go to Account tab and tap on your display picture
b) Tap on "Edit Profile" and then tap on Update near the Residential Details field
c) Select the correct option from the district dropdown.
d) Tap the blue tick icon on the top right corner to update one’s residential details "
How to update my Status in Sandes?
"a) Go to Account tab and tap on your display picture
b) Select your present status from the drop-down
The updated status will be visible to others when they check your status or in the chat window."
Who all can view whether I am online?
The online status indicated with green circle near your display image will be visible to your contact list or other groups members of any of the groups that you are member or admin of, when they check in the individual chat window. If you have disabled ‘Show my status to contacts’ in App settings, then your status will not be visible to anyone.
How many types of users are there on Sandes App?
"There are majorly two types of users:
a) Verified Users are those Govt. users whose occupation details have been verified by their respective Organisation Admin. Such users will have a tick symbol visible on their profile.
b) Pubic Users are the users who are either Citizens or Govt. users who are not yet verified."
My profile shows a tick symbol. What does this mean?
The tick symbol indicates that you are a verified user. The Sandes admin can verify a member after checking his employment and other details.
My profile was showing a tick symbol earlier but now it is not visible. What does this mean?
It means that you were a verified user earlier and have recently changed your occupation details on App. Therefore, you are no longer a verified user until your respective OU Admin verifies you again
Can I chat with all Sandes contacts?
Yes, users can chat with all contacts from the contacts list using Sandes instant chat feature
Where can I see my chats?
On the bottom of the screen displayed on the Sandes App, tap on Chats tab
There is a number displayed on my chats tab. What does it mean?
The number displayed on "chats" indicates the number of unread messages in individual or group chats.
Whether a Sandes message can be shared to another media?
User can forward the message(s) to any e-Mail from Sandes by selecting the messages and using the send email feature. Also, any message may be selected and copied to be pasted on e-mail directly.
Are my messages in Sandes encrypted?
One-to-one messages and group messages are end-to-end encrypted.
What do these ticks/symbols displayed after my message indicate?
"In one to one chat
a) One grey tick indicates recipient is offline and message has reached the server but not yet received by recipient.
b) Two grey ticks indicate the message is delivered but not read yet by recipient. If you have turned off your read receipt in App settings, then you will continue to see 2 grey ticks even when recipient has seen/read your message.
c) Two blue ticks indicate the message is read by the recipient.
d) One grey clock symbol indicates that the message is not sent "
I am seeing a grey clock while sending a message. What does it mean?
A grey clock symbol indicates that the message is not sent which maybe due to the sender's network connection. Check your network connection.
I am seeing 1 grey tick while sending a message. What does it mean?
One grey tick indicates recipient is offline and message has reached the server but not yet received by recipient. Once the recipient is online, they will receive the message.
I am seeing 2 grey ticks while sending a message. What does it mean?
Two grey ticks indicate the message is delivered but not read yet by recipient. Once the recipient becomes active on App, they can see this message. If you have turned off your read receipt in App settings, then you will continue to see 2 grey ticks even when recipient has seen/read your message.
I am seeing 2 blue ticks while sending a message. What does it mean?
Two blue ticks indicate the message is read by the recipient.
How do I know that my message is delivered to the recipient?
Are you seeing two grey ticks or 2 blue ticks? If the message sent by you displays two grey ticks then it means your message is delivered but not read yet by recipient. If there are 2 blue ticks being displayed, then it means the recipient has seen/read your message. One grey tick indicates recipient is offline and message has reached the server but not yet received by recipient. One grey clock symbol indicates that the message is not sent
Is there any way to know if the recipient has seen my message?
If the message sent by you displays two blue ticks, then it means the recipient has seen/read your message. If you have turned off your read receipt in App settings, then you will continue to see 2 grey ticks even when recipient has seen/read your message.
"I tapped the send button, but my contact communicated that he/she not yet received my message. What to do in this regard? Or My message is not going to recipient. What should I do?"
Check the chat window with this contact. If your message is shown with a grey clock symbol, then it means the message has not been sent from your end which may be due to poor network connection. Try reconnecting your network connection so that message can be sent. If 'grey clock' symbol is not visible, then it means that message has been sent from your end and the issue lies at the recipient end.
Why message received just now in my mobile is showing an old time?
Generally, the messages delivered to you will be showing the message sent time. If the message could not be delivered to you instantly for some reason, or you were offline, then the message will show the time it is received in the server.
Can I forward my messages to other contacts or group?
"a) Select the messages you want to forward by long pressing on them and tap on 'forward' icon
b) Select the contacts or group to whom you want to forward the message to
c) Tap on Send option at the bottom side of window.
The recipient will receive the message, marked as Forwarded. To maintain the privacy within Sandes App, user can forward a message up to five contacts at one time only."
How to reply to a message in individual or group chat?
User can select the messages he wants to reply to by long pressing on them, tap on 'reply' icon and then type his reply message.
How to reply to a file in individual or group chat?
User can select the message with file he wants to reply to by long pressing on it, tap on 'reply' icon and then type his reply message.
Can I use emojis in the chat?
Yes, emojis are available with Google keyboard in Android and Apple keyboard in IOS and can be used in chats. A specific emoji feature called 'Gimoji' (symbols may be used in official communication) has also been added.
How can I mute notification sound in chat?
"a) Go to the Individual chat window whose notification sound you want to mute
b) Tap the three dots ? from the top right-hand side
c) Select the Mute Notification sound option.
This will mute all notification sounds for this contact."
What all options are available to tag a special message
The Sandes App provides the functionality to mark a message as 'Confidential', on 'Priority' or as 'Auto Delete'.
How to un-tag/remove tag from a message?
Click again on the tag you applied such as Confidential, Priority or Auto-delete to un-tag the message.
What is a Confidential tag?
If a user wants to differentiate between messages to show that the message is Confidential, he can use the 'Confidential' Tag both in individual and group chat. This is just for display purpose and will indicate to the recipient(s) to keep this as confidential matter.
How can I mark/tag a message as Confidential?
"a) Tap on the message window and tap on Tags
b) Type your message and then tap on 'confidential' tag to mark the message as confidential. Tap the 'Send' icon
c)The message will appear to the recipient marked as Confidential."
What is a Priority tag?
'Priority' Tag is used to differentiate between messages in individual and group chat to show the recipient that the message is to be considered on priority basis.
How can I mark/tag a message as Priority?
"a) Tap on the message window and tap on Tags
b)T type your message and then tap on 'priority' tag to mark the message as Priority. Tap the 'Send' icon
c)The message will appear to the recipient marked as Priority."
What is an Auto-delete tag?
'Auto delete' tag is used in individual and group chat when a user wants to send a message such that it gets deleted automatically once the recipient has read it.
How can I mark/tag a message as Auto delete?
"a) Tap on the message window and tap on Tags
b) Type your message and then tap on 'Auto' tag to mark the message as Auto Delete. Tap the 'Send' icon
c) The message will appear to the recipient marked as Auto delete.
d) Once the recipient(s) have read this message, it will get deleted automatically from both the sender and receiver’s chat window."
What is Gimoji and how can I send them?
"Gimoji are special stickers/images designed for communication between Government entities/ officials or Government related matters. This feature is available both in individual and group chat.
a) Press on the message window and tap on Gimoji to view the list of available Gimoji.
b) Tap on any of them to send it "
I want to mark message as Bold, Italic or underlined. How to do so?
"a) Go to the message window and tap on 'TT'
b) Tap on B to make your message as Bold. To bring to Normal text, tap on B again
c) Tap on I to make it italic. To bring to Normal text, tap on I again
d) Tap on U to underline your message. To bring to Normal text, tap on U again
e) Tap the ' forward' icon to send it
This feature is available both in individual and group chat."
I want to mark message as Bold and Italic. How to do so?
"a) Go to the message window and tap on 'TT'
b) Tap on B and to I to make your message as Bold and Italic.
c) Tap the 'forward' icon to send it
Similarly, user can select multiple options while marking their text bold, italic or underlined."
I want to change the colour of my message. How to do so?
"a) Go to the message window and tap on 'TT'
b) Tap on 'colour' icon to open the colour map.
c) Choose any colour and type your message to change it to the selected colour.
d) Press the 'forward' icon to send it.
This feature is available both in individual and group chat. "
How can I know the date or time when a message was sent or received?
All the messages in individual or group chat window are displayed with date and time when the message was sent. The chat window displays the date as header and all the Messages or files sent or received on each date are shown together under this header of date. To view earlier messages, scroll up the individual or group chat window. The latest messages are displayed at the bottom of the screen.
What is Pin option? How can I pin a message?
Long press on the messages you want to pin and then tap on 'pin' icon. A pinned message will appear with a 'pin' icon in the chat window.All pinned messages will also appear separately in the 'Pinned Messages' tab
Where can I view all pinned messages?
"To view the pinned messages, tap on ? on right-side of the window and then tap on ‘Pinned Messages’ to open the separate tab for pinned messages.
The details like sender and receiver along with date timestamp of these pinned messages are mentioned in the ‘Pinned messages’ tab. "
How can I view chat window where my pinned messages were sent/received?
Tap on ? on right-side of the window and then tap on ‘Pinned Messages’ to open the separate tab for pinned messages. Tapping on any of these pinned messages will take the user to the respective individual chat/group chat window where the message was sent/received.
What is Unpin option? How can I unpin a message?
Long press on the pinned messages you want to unpin and then tap on 'unpin' symbol . The 'pin' icon will be removed from the unpinned message. These unpinned messages will be removed from the 'Pinned Messages' tab.
How can I copy a message?
Long press on the pinned messages you want to copy and then tap on 'copy' icon.Paste the message in individual or group chat window on Sandes or on any other App
How can I delete a message?
"User can only delete those messages that are sent by him/her as of now.
a) Long press on the messages you want to delete and tap on 'delete' icon to delete the message.
b) Choose to either 'Archive' the message or delete it by tapping the appropriate option. "
How can I delete a message/file for everyone?
"User can only delete those messages that are sent by him/her within 1 hour of sending the message.
a) Long press on the message/file you want to delete and tap on 'Delete'
b) Tap on ‘Delete for Everyone’
The message/file will be deleted from chat window of sender as well as all recipients. When this option is used in group chat, this message/file will be deleted from group chat window of all group members."
I am not seeing a delete for everyone option for my message/file. Why is that so?
"User can only delete those messages that are sent by him/her within 1 hour of sending the message.
"
Can I use ,delete for everyone option for messages/files sent by another user
User can only delete those messages that are sent by him/her
How can I archive my messages?
"a) Long press on the messages you want to archive and tap on 'delete' icon
b) Tap on Archive to select the Archive option.
The Archived messages will be deleted from the chat window and sent to the email address that the user has provided in his profile. User can view these messages anytime from his email."
Why am I not getting option to archive my messages?
If user has not filled in their email id, then they wont get option to archive messages.
I archived my messages. How can I view these archived messages?
The Archived messages will be deleted from the chat window and sent to the email address that the user has provided in his Sandes profile. User can view these messages anytime from his email.
Why am I not getting option to send my messages to email?
If user has not filled in their email id, then they wont get option to send their messages to their email.
How can I send my messages to my email address?
"a) Long press on the messages you want to send to email and tap on 'Send Mail' icon.
b) The messages will be sent to the email address that the user has provided in his profile."
I used the ,Send Mail option for some of my messages. How can I view these messages?
The 'Send Mail' option will send the selected messages to the email address that the user has provided in his profile. User can view these messages anytime from his email.
I wish to clear my entire conversation for a particular contact. How can I clear my entire message window for this contact?
"a) Go to the message window of the particular contact, tap the three dots ? from the top right-hand side
b) Select the Clear Conversation option.
This will just clear the message window for the user and will not impact the contact. The particular contact will continue to view all the messages in the message window as earlier."
I have received a reply to my message. How can I view the original message (referred message) on which I have received a reply?
"a) Go to the Individual / Group message window where you have received a Reply
b) Tap on the new message received
c) In the pop-up, Tap on Navigate to Original message
d) The original message on which you have received a reply will now be highlighted in the chat window"
I have sent a reply to a message. How can I view the original message (referred message) on which I have replied?
"a) Go to the Individual / Group message window where you have sent the Reply
b) Tap on the new message sent
c) In the pop-up, Tap on Navigate to Original message
d) The original message on which you have replied will now be highlighted in the chat window"
How can I search using a text/ keyword in all my messages?
"a) Tap on Chats/Groups tab.
b) Tap on the 'search' icon on top of window. List of all contacts and groups will be displayed
c) Type the keyword text you want to search in the textbox provided on top of window
d) Tap on the 'search' icon to view results.
The text will be searched in all Individual/Group Chat windows/Contact list. The contacts having the keyword text in their Sandes profile name will also be displayed"
Can I share APK files through Sandes?
No. APK is a compiled executable file and sharing of such files is not supported through Sandes.
How to upload a document to DigiLocker?
"a) Select the PDF document received in a message by long pressing on it.
b) Click the 'upload' icon for Digilocker
c) This will lead you to the DigiLocker authorisation screen for the first time
d) You can provide your DigiLocker login credentials and login
e) Upload the document on DigiLocker"
Can I share a photo using camera? How can I do so?
"a) Go to individual message window or group chat window where you want to share the photo.
b) Tap on + icon located on the left side of the message box.
c) A menu of options will be displayed to you. Select the 'Camera' option . Click the photo and then press on tick icon located on the bottom of the window. Press on 'send' icon to send the clicked image."
How do I share a file from my phone gallery?
"Sharing file from Sandes
a) Go to individual message window or group chat window where you want to share the file.
b) Tap on + located on the left side of the message box.
c) A menu of options will be displayed to you. Select the 'Gallery' icon or 'File' option.
d) Select the file and then tap on 'send' to send the file.
Sharing file from Phone Gallery/file Manager
a) Share files from phone gallery by selecting the file (one file at a time) and using the share option.
b) When share option is selected, Sandes will be listed.
c) Select Sandes, select the contact or group to which the file is to be shared and then tap on Send option."
What different types of files can be shared?
Images, pdf, word, excel, presentation, audio/video files can be shared. This includes jpeg, png, mp3, mp4, pdf, doc, ppt, excel, pdf.
What is the maximum size of files that can be shared?
Maximum size of a file which can be shared is 15 MB.
How can I send voice message/audio file?
"a) Go to individual message window or group chat window where you want to share the audio.
b) Tap on + icon located on the left side of the message box.
c) A menu of options will be displayed to you. Select the 'Audio' option .
d) Tap on 'recording' icon to start recording audio and then on 'stop recording' to stop recording.
e) The timing of the audio is displayed in minutes: seconds format during the recording. Press on 'send' icon to send the audio file.
As such, all voice messages are downloaded automatically.
I want to share a contact with another contact/ group. How can I do so?
a) Go to individual message window or group chat window where you want to share the contact.
b) Tap on + icon located on the left side of the message box.
c) A menu of options will be displayed to you. Select the 'Contact' option.
d) List of all the contacts will be displayed. Select the Contact and then press on 'send' icon to share the contact.
The recipient will be able to add the shared contact to their 'Sandes contact' list or their 'mobile Phone Book' by choosing the appropriate option.
How can I share a file received on Sandes with other Apps like WhatsApp?
a) Go to individual message window or group chat window.
b) Select the file you want to share by long pressing on it.
c) Tap on three dots ? from the top right-hand side.
d) Tap on 'Share'.
e) Select the App you want to share this file with."
I want to delete a media file sent/received during messaging. How can I do so?
a) Go to individual message window or group chat window.
b) Select the media file you want to delete by long pressing on it.
c) For Android users: Check the checkbox before ‘Delete media in this chat’ and then tap on Delete.
d) For iOS users, a pop-up screen with the message “Do you want to delete the media from storage” will be displayed. Tap on Yes to give confirmation.
The media file will be deleted from the chat window and the user’s device.
Where can I see my groups?
On the bottom of the screen displayed on the Sandes App, tap on 'Groups' tab
What are the different types of groups available in Sandes?
a) Official – Created by admin through portal (created and moderated by Organisational Unit only)
b) Informal- Created by anyone on application (created and moderated by any user)
c) List feedback Groups- Feedback Group (created and moderated by Sandes team)"
Who can access group chatting feature on App?
Group chatting feature on Sandes App is available only to those users who have been invited to Sandes by a verified user or those
Govt. users who have been verified by their respective Organisation.
Can I create a Group?
"Yes. Through the Sandes mobile app, one can create group and add members from the contact list by following simple steps:
a) Go to Groups and tap on '+ New Group'
b) Select the contacts you want to add to group and then tap on 'right arrow' icon
c) Provide the group name, group description (optional)
d) Tap on 'Create Group' to create the group."
Can I create a Group without mentioning the group title?
No. Group title is a mandatory field while creating a group, hence a group cannot be created without filling in the group title.
Can I create a Group without mentioning the group title?
Yes. Group description is an optional field while creating a group, hence a group can be created without filling in the group description. Later on, group admins can update group description as per their wish.
Can I create a Group without mentioning the group description?
Yes. Group description is an optional field while creating a group, hence a group can be created without filling in the group description. Later on, group admins can update group description as per their wish.
Can I create an official group on Sandes App?
Official group can only be created on the Sandes portal. They cannot be created on the App.
Why am I not be able to select more members while creating my group?
An informal group on Sandes allows addition of maximum 50 members while a official group may have maximum 200 members
How can I add/update the group image ?
"You can only add/update the group image of a group of which you are admin.
a) Go to the group chat window and soft press on the group name at the top.
b) Tap on 'Edit' icon
c) Click on 'Change Image
d) The user can select any photo he wants to upload from his Gallery or tap one using the phone Camera and then tap on 'tick' icon.
e) User can 'Crop the photo', 'Flip Horizontally' or 'Flip Vertically' and then tap tick icon on the top right corner to upload it. "
How many users can be added in one group?
At present, an official group created at Portal by Admin can have a maximum of 200 members and an informal group created on Mobile App can have a maximum of 50 members.
How can I add members to a group?
User can only add members to a group of which he/she is admin.
a)Select the group and soft press on the group name at the top.
b)User can add contacts present in his Sandes Contact list by tapping on “Add members from Sandes Contact”, selecting the members he wants to add to group and pressing on 'send' icon .
c)User also has option to add members by email by tapping on “Add Members by Email”, providing the email id of the member when prompted and pressing on ‘OK’.
The members will be notified on the group message window of their addition to the group."
The users I want to add in my group are not present in my contact list. How can I add them to a group?
You can only add members to a group of which you are admin. To add users who are not present in your Sandes contact list, use the Add Members by Email option.a) Select the group and soft press on the group name at the top.b) Tap on ‘Add Members by Email’.c) When prompted, provide the email id of the user to be added.d) Press Ok."
Why can’t I add some people in my group?
If the person you are trying to add in group is not registered on Sandes App, then they cannot be added in group.
Why am I not be able to add more members to my group?
An informal group on Sandes allows addition of maximum 50 members while a official group may have maximum 200 members
How can I remove members from a group?
"You can only remove members from a group of which you are admin.
a) Tap on Groups tab
b) Select the group and soft press on the group name at the top.
c) Select the member whom you want to remove from a group by long pressing on their name.
d) Tap on Action dropdown, select the option ‘Remove from Group’ and give confirmation by pressing ‘OK’.
Repeat the steps for all such members whom you want to remove from group. This will remove these members from the group, and they will no longer be able to send or receive messages or files. The members will be notified on the group message window of their removal from the group."
How can I make a user as admin in a group?
"You can only make user as admin in a group of which you yourself are admin.
a) Tap on Groups tab
b) Select the group and soft press on the group name at the top.
c) Select the member whom you want to make admin of a group by long pressing on their name.
d) Tap on Action dropdown, select the option ‘Grant Admin Right’ and give confirmation by pressing ‘OK’.
Repeat the steps for all such members to whom you want to grant admin rights. This will make these members as admin of the group, and they will be able to exercise admin rights such as adding or removing members from the group, editing group details etc. The members will be notified on the group message window of the grant of admin rights to them."
How can I remove/revoke admin rights from a member in a group?
"You can only remove admin rights of members from a group of which you are admin.
a) Tap on Groups tab
b) Select the group and soft press on the group name at the top.
c) Select the admin of the group of whom you want to revoke admin rights by long pressing on their name. Tap on Action dropdown, select the option ‘Remove Admin Right’ and give confirmation by tapping ‘OK’.
Repeat the steps for all such members from whom you want to revoke admin rights. This will remove admin rights from these members, and they will be no longer be able to exercise admin rights such as adding or removing members from the group. The members will be notified on the group message window of the removal of their admin rights."
Why can’t I post messages to certain groups?
"Some official groups are created like that wherein you are not a participant. In such groups only users with participant privilege will be able to post messages.
"
How can one know who are the members of a group?
"a) Go to the group chat window and soft press on the group name at the top
b) The list of group members will be shown here"
How can one know who are the admins of a group?
"a) Go to the group chat window and soft press on the group name at the top
b) The list of group members will be shown here
c) The group admins will have 'admin' icon mentioned towards their right"
Whether a message can be sent to a group where user is not a member?
No. One can send messages to a group in which the user is a member.
I want to exit from a particular group. How can I do so?
Yes, users can exit from any group. User should go to the group chat window and soft press on the group name at the top. User can then tap on option 'Exit Group' icon and press ‘Yes’ when App asks for confirmation to exit from the group.
Why there is no option to exit from some groups?
One cannot exit from an official group created by the office management. Also, if you are the only admin of an informal group, then you cannot exit from this group unless you make some other member as admin.
How can I mute notification sound in a particular group?
"a) Go to the particular group chat window whose notification sound you want to mute
b) Tap the ? from the top right-hand side
c) Select the ‘Mute Notification Sound’ option.
This will mute all notification sounds for this particular group."
I am unable to send or receive messages or file in a group?
Check if you have been removed from the group by the group admin, you have yourself exited the group or the group may be dispersed. In case of removal, exit, dispersal of group, an appropriate message is displayed in the textbox provided for messaging.
I wish to clear my entire conversation for a particular group. How can I clear my entire message window for this group?
"a) Go to the message window of the particular group
b) Tap the 'three dots' ? from the top right-hand side and select the ‘Clear Conversation’ option.
This will just clear the message window for the user and will not impact other group members belonging to the group. The other group members will continue to view all the prior messages existing in the group message window as earlier."
If I use Clear conversation option, will the files in my group chat also get deleted?
The clear conversation option deletes all the messages and files sent or received from the group chat window for this user.
If I use Clear conversation option, will the messages/files in the group chat also get deleted for other group members?
No, the clear conversation option only deletes the messages and files from the group chat window of the user exercising this option. Other group members will still be able to view the entire chat conversation as they were able to do before.
I want to share a file on group. How can I do so? What types of files can I share?
"The file sharing option on group chat window is same as that available on individual chat basis. Refer 'File Sharing' for details.
"
Why did the colour of my group title change to red?
"If an 'unverified user' is added to an official group, then the colour of the group will be changed to red to indicate to other members about the presence of unverified member.
You may see the unverified user in the list of Group members with the name of such member appearing in red colour."
Why does my group member list show some members in red colour?
If an 'unverified user' is added to an official group, then such members will be shown in red colour in the group member list.
The colour of group title was showing red but has now changed. Why?
If the group previously had 'unverified members' but either all the unverified members have left the group or all of them have been removed from the group, then the group colour will change to indicate that this is an official group without any presence of unverified members.
I want to reply to a message on group chat window to the sender in private without showing my message to all members of group. Can I do so?
Sandes provides option to reply to a message in private to the sender of the message/file. User can select the messages/files received on whom he wants to reply in private by long pressing on them and tapping on 'private' icon. Type the message and click on Send icon.This message will just be visible to the individual to whom it is sent and not visible to other group members.
I used the Private message facility to reply to a message in group, will this message be visible to other group members?
When a message is sent using the Private option, it will just be visible to the individual to whom it is sent and not visible to other group members.
I used the Private message facility to reply to a message in group, where can I view this message?
Check the individual chat window of the user to whom you have sent the private message. Your message will be shown with a private tag.
How can I know which group members have seen my messages/files and those to whom message has been delivered in group?
"a) Long press on a message/file you shared in group
b) Tap on 'Message Info' icon.
c) List of group members to whom message is delivered and those who have seen your message/file will be displayed separately. If you have turned off your read receipt in App settings, then list of groups members to whom message has been delivered will include even those group members who have seen/read your message."
How can I search using a text/ keyword in all my group messages?
"a) Tap on Chats/Groups tab.
b) Tap on the search icon on top of window. List of all contacts and groups will be displayed
c) Type the keyword text you want to search in the textbox provided on top of window
d) Tap on the search icon to view results. "
What is Reset E2EE session?
User may choose “Reset E2EE session” when they see a “Unable to decrypt messages” in their chat window. This will reset their End to End Encrypted session.
I am getting the message “Unable to decrypt messages” in chat window. What should I do?
User may choose “Reset E2EE session” when they see a “Unable to decrypt messages” in their chat window. Tap on ? displayed on top right side of chat window and then tap on 'Reset E2EE session'. This will reset their End to End Encrypted session.
Can I disperse a group that I created or am admin of?
Yes, any group admin can disperse a group using the Disperse Group option. User should select the group and soft press on the group name at the top. User can then tap on 'Disperse Group' option and press ‘Yes’ when App asks for confirmation to disperse the group. After dispersion, no member including the admins would be able to send/receive any messages on the group.
I am not able to find option to edit group details or disperse a group?
In case your group admin rights have been revoked by a group admin then you will no longer be able to access option to edit the group details or disperse a group.
What is a List Feedback Group?
A Feedback list group is the default ,group available on your groups tab where you can share your feedback, queries or suggestions. (You will not be able to see group conversations on the list group. Any message sent by you to the list group will be visible to the admins of the list group. You will not be listed as a member of this group.
Who can access audio calling feature on App?
Audio/video calling option on Sandes App is available only to those users who have been invited to Sandes by a verified user or those Govt. users who have been verified by their respective Organisation.
How can I audio call a user?
"a) Go to the chat window
b) Select the user with whom you want to make the call by soft pressing on their chat thread
c) On top right corner there are two options – Audio call, Video call. Tap on audio call icon for audio call "
I am getting an incoming audio call. How can I accept this call?
Once the user taps on 'Accept' icon, the call will be accepted and the user will be connected to the person calling him.
How can I disconnect an audio call?
User can tap disconnect call icon to disconnect the call while making the call to a contact or while the call is active to disconnect a call.
How can I put my audio call on Speaker mode?
User can tap on speaker icon displayed while making an audio call or during the audio call, to change the audio call to speaker mode. The highlighted speaker icon indicates that audio call is on speaker mode.
I put my audio call on Speaker mode, how can I change it to handset mode?
User can tap on highlighted speaker icon again displayed during the audio call, to change the audio call from speaker mode to handset mode. The disabled speaker icon indicates that audio call is on handset mode.
I want to see the time I received or made an audio call to a contact. Is there any option?
"You can view the exact time you received or made an audio on the chat window of the contact. For example, an incoming call at 3:00 PM will be displayed as ‘Incoming Audio Call @ 15:00 PM’.Similarly, an outgoing call will be displayed as ‘Outgoing Audio Call @ 15:00 PM’. The incoming and outgoing audio/video call will be distinguishable by the different icons displayed."
Can I see the duration of an ongoing audio call?
The timer displayed during the call displays the duration of call in format mm:ss (minutes: seconds). For instance, a call of 6 minutes 50 seconds duration will be displayed as 06:50 on the message window during the call.
I don’t want to accept an incoming audio call. How can I do so?
Once user taps on reject icon, the call will be rejected.
Who can access video calling feature on App?
Audio/video calling option on Sandes App is available only to those users who have been invited to Sandes by a verified user or those Govt. users who have been verified by their respective Organisation.
How can I video call a user?
"a) Go to the chat window
b) Select the user with whom you want to make the call by soft pressing on their chat thread
c) On top right corner there are two options – Audio call, Video call. Tap on video call icon for video call"
I am getting an incoming video call. How can I accept this call?
Once the user taps on 'Accept' icon, the call will be accepted and the user will be connected to the person calling him.
How can I disconnect a video call?
User can tap disconnect call icon to disconnect the call while making the call to a contact or while the call is active to disconnect a call.
I want to mute my sound during video call. How can I do so?
Tap on mic icon to mute the sound. The mic icon will be disabled and changed to , which shows that your sound is muted and user on the other end of the call will not be able to hear you.
I want to unmute my sound during video call. How can I do so?
If you have muted your mic, tap on disabled mic icon to unmute the sound. The disabled mic icon will be enabled, which shows that your sound is unmuted and user on other end of the call will be able to hear you again.
I want to reverse/invert my camera view to shows images during the video call. How can I do so?
You can tap on camera icon during the call which will reverse the camera view and show the other view apart from the one currently visible to the receiver. You can tap on the camera icon to toggle between front side and back side view.
I want to see the time I received or made a video call to a contact. Is there any option?
"You can view the exact time you received or made an audio video call on the chat window of the contact. For example, an incoming call at 3:00 PM will be displayed as ‘Incoming Video Call @ 15:00 PM’.
Similarly, an outgoing call will be displayed as ‘Outgoing Video Call @ 15:00 PM’. The incoming and outgoing audio/video call will be distinguishable by the different icons displayed."
Can I see the duration of an ongoing video call?
The timer displayed during the call displays the duration of call in format mm:ss (minutes: seconds). For instance, a call of 6 minutes 50 seconds duration will be displayed as 06:50 on the message window during the call.
I don’t want to accept an incoming video call. How can I do so?
Once user taps on reject icon, the call will be rejected.
Where can I see my Contacts?
On the bottom of the screen displayed on the Sandes App, tap on contacts tab
How can I add a contact to my Sandes contact list?
"You can only add those contacts to your Sandes contact list who are using the Sandes App.
Adding contacts by Phone Book Sync option
a) Go to Account tab, tap on Manage Contact and then tap on Phone Book Sync option.
b) Select the Sync option when prompted to sync the contacts on your phone book who are also Sandes users. These contacts will be added on your Sandes Contact list after the synching is complete.
Adding contacts by Add Contact option
a) Go to Account tab, press on Manage Contact and then on Add Contact option.
b) Enter the email id or contact number of the person you want to add. Confirm ‘Yes’ when prompted by the system to add the user."
I am not able to see the Contact in Sandes Contact list who is there in my Phonebook even after Phonebook Sync. Why is this happening?
Phonebook Sync option will add only those contacts from your phonebook who are registered on Sandes. You can add the contacts one by one using the 'Add Contact' option
Can I add any contact in my Sandes contact list?
No. Only users who are on-boarded and registered on Sandes App can be added.
How can I mark a contact as favourite?
"a) Select the contact by long pressing on the username.
b) A drop-down menu will appear wherein you can select the ‘Make Favourite’ option
c) Confirm ‘Yes’ when prompted by Sandes.
This contact will be marked as favourite contact and will appear at top of the contact list with a star* sign after their name. Sandes also provides option to remove these contacts from favourite list using the 'Remove Favourite' feature."
Some of my contacts on Sandes show a star * mark after their name. What does this mean?
This indicates that these contacts have been marked as favourite by you. You also have option to remove them from your favourite list using the 'Remove Favourite' feature.
How can I remove a contact from favourite list?
a) Select the contact you want to remove from favourite list by long pressing on the username.
b) A drop-down menu will appear wherein you can select the ‘Remove Favourite’ option
c) Confirm ‘Yes’ when prompted by Sandes.
This contact will now appear as normal contact in your list without the star* sign after their name."
I received a contact from another user. How can I save it to my Sandes Contact List?
"a) Press the ‘Add to Sandes’ option on the received contact,
b) Tap on ‘Add Contact’
c) Tap on ‘OK’ to add it to Sandes Contact list."
I received a contact from another user. How can I save it to my Phone Book?
"a) Press the ‘Add to Phone Book’ option on the received contact
b) Select the ‘Phonebook’ when prompted to import it to your phone book."
I want to share a contact with another contact/ group. How can I do so?
"a) Go to individual message window or group chat window where you want to share the contact.
b) Tap on + icon located on the left side of the message box.
c) A menu of options will be displayed to you. Select the Contact option.
d) List of all the contacts will be displayed. Select the Contact and then press on send to share the contact.
The recipient will be able to add the shared contact to their 'Sandes contact list' or their 'mobile Phone Book' by choosing the appropriate option."
How can I search a Sandes contact using a text keyword?
"a) Tap on Contacts tab.
b) Type the keyword text you want to search in the textbox provided on top of window
c) Tap on the search icon on top of window to view results.
d) The contacts having the keyword text in their Sandes profile name will be displayed"
How can I remove a contact from Sandes Contact list?
"a) Go to Contacts tab
b) Select the contact you want to remove by long pressing on the username.
c) A drop-down menu will appear wherein you can select the ‘Remove Contact’ option
d) Confirm ‘Yes’ when prompted by the App.
This contact will be removed from the Sandes Contact list."
Where can I see my Account?
On the bottom of the screen displayed on the Sandes App, tap on Account tab
Can I backup the messages/contacts?
Backup option is given in the Account tab. Backup will be taken on your device. User has option to take only message backup or full backup. While reinstalling the Sandes platform, it will prompt user to restore from the backup. User can select the backup file and restore to restore the previous chat messages.
Can I choose the folder where I want to store the Sandes Backup?
Sandes allows customised backup to a folder of user’s choice. Go to Account tab, tap on Backup and give permission when prompted. User can now choose location to store the Backup file.
What is Mute Notification Sound option?
"The Mute Notification option from the Account tab will mute the sound of all notifications received on Sandes.
a) Tap on Account tab and then tap on Notifications option
b) Tap on the right side of slider icon to mute notifications .
c) To unmute the notifications, tap on the left side of slider icon which will unmute the notifications sound.
There are also options for 'muting sound for a particular group' as well as 'muting sound for a particular contact'. "
How do I know the user’s availability?
"a) To view availability of another user, tap on their name from contact list.
b) Tap on their name displayed on top of the chat window opened. If a green ring is visible around the photo, the user is online. "
How can I view my own status?
Tap the Account tab, then tap on your username where the last status will be displayed
Can I prevent auto download of files?
"a) Tap on Account tab and then tap on App Settings
b) Tap on Auto Download media file option towards the left side of the slider icon to turn them off. User will need to download a file individually from the chat window.
c) To turn auto download again, tap on the right side of the slider on the same option."
If auto download of files is disabled, will I be able to view files received in individual or group chat window?
If user has disabled the auto-download of files, then he/she will still be able to receive files in individual or group chat window. To view a particular file, they may click the down arrow displayed on the file in the chat window.
"I don’t want other contacts to know that I have seen their message.Or How can I disable my read receipt?"
"a) Tap on Account tab and then tap on App Settings
b) Tap on ‘Send read receipts’ option towards the left to turn them off.
c) To turn ‘Send read receipts’ on again, tap on the right side of the slider ."
"I want other contacts to know that I have seen their message.Or How can I enable my read receipt?"
"a) Tap on Account tab and then tap on App Settings
b) Tap on ‘Send read receipts’ option towards the right to turn them on.
c) To turn ‘Send read receipts’ off again, tap on the left side of the slider ."
What does enable/disable read receipt mean?
When the read receipt is enabled, the sender will be able to view if you have read their message in individual or group chat window. When the read receipt is disabled, your read receipt will not be sent to other users nor received from other users. This means, neither the sender will not be able to view if you have read their message/file in individual or group chat window nor will you be able to view if other users have read the messages/files sent by you.
What will be the effect of turning off read receipt on my individual chat?
If you have turned off your read receipt in App settings and you receive a message/file from a contact, then the sender will not be able to view if you have read their message/file . Sender will always be shown a double grey tick for both messages delivered as well as messages seen by you. Similarly when you send a message/file to a contact, then you will not be able to view if other recipients have read the messages/files sent by you. You will always be shown a double grey tick for both messages delivered as well as messages seen by other recipients.
What will be the effect of turning off read receipt on my group chat?
If you have turned off your read receipt in App settings and you send a message/file on group, then in your message info, the list of groups members to whom message has been delivered will include even those group members who have seen/read your message. Similarly when other group members send a message/file on the group, then in their message info, your name will be displayed in list of groups members to whom message has been delivered even when you have seen/read their message.
How can I enable/disable Automatic Backup?
"a) Tap on Account tab and then tap on App Settings
b) Tap on ‘Automatic Backup’ option towards the left to turn them off.
c) To turn on ‘Automatic Backup’ again, tap on the right side of the slider."
What does enable/disable Automatic Backup mean?
When the Automatic Backup is enabled, all the messages/files on your Sandes App will be automatically be backed up on your mobile device once on a daily basis. When the Automatic Backup is disabled, user needs to take back-up himself/herself using the ‘Backup’ option in Account Tab.
Why am I not seeing my previous chats/files in the App?
Check if you have turned off Automatic Backup in App Settings under the Account Tab. In case Automatic Backup is turned off, you will need to take backup yourself through the 'Backup' option in Account tab
How can I restrict/prevent other users from seeing my status update?
"a) Tap on Account tab and then tap on App Settings
b) Tap on ‘Show my status to contacts’ option towards the left to turn them off.
c) To turn on ‘Show my status to contacts’ again, tap on the right side of the slider."
Why are other contacts not able to view my status update?
Please check in App settings under Account tab if you have disabled the ‘Show my status to contacts’ option. To show your status to other contacts, tap on the right side of the slider displayed next to ‘Show my status to contacts’ option
How can I allow other users to see my status update?
"a) Tap on Account tab and then tap on App Settings
b) Tap on ‘Show my status to contacts’ option towards the right to turn them on.
c) To turn off ‘Show my status to contacts’ again, tap on the left side of the slider."
What does enable/disable the visibility of my status on Sandes App to other users mean?
When the ‘Show my status to contacts’ is enabled, the current user’s status as well as any update in user’s status will be visible to the user’s contacts on Sandes App. When the ‘Show my status to contacts’ is disabled, the current user’s status as well as any update in user’s status will not be visible to any other Sandes App user
How can I see the same name of my contact as stored in my mobile phonebook in Sandes App ?
"a) Tap on Account tab and then tap on App Settings
b) Tap on ‘Show my status to contacts’ option towards the right to turn them on.
c) To turn off ‘Show my status to contacts’ , tap on the left side of the slider."
"I am seeing the same name of my contact as stored in my mobile phonebook in Sandes App.How can I remove this? Or How can I see the actual username of my contacts with which they are registered on Sandes App?"
"a) Tap on Account tab and then tap on App Settings
b) Tap on ‘Show my status to contacts’ option towards the left to turn them off.
c) To turn on ‘Show my status to contacts’ again, tap on the right side of the slider."
What does enable/disable ‘Show phone book name in contact list’ mean?
When the ‘Show phone book name in contact list’ is enabled, the Sandes App will display the name of the contact as stored in the user’s phonebook. When the ‘Show phone book name in contact list’ is disabled, the Sandes App will display the name of the contact as the username with which this contact is registered on Sandes.
How can I logout from the Sandes App? Will other contacts be able to know that I am offline?
"a) Tap on Account tab and choose the Logout option.
b) Confirm ‘Yes’ to logout from the App.
Other users will be no longer be shown your Active status which will indicate to them that you are logged out of system."
Will I be able to receive messages when I am logged out?
The system server will store messages/files as per the policy sent by other users to you during the time that you are logged out of the Sandes App. The Sandes chat window will display single tick to the sender. Once you login back again, these messages/files will be delivered to you.
What does Optimise Notification feature mean?
"This feature allows timely receipt of notification for Sandes App. It consists of 2 steps:
a) Enable Auto Start for Sandes: This allows Sandes App to auto start once phone is switched on
b) Ignore battery optimisation: This feature allows Sandes App to always run in the background which helps in getting timely notifications but may reduce battery life."
I am not getting notifications timely. What should I do?
User can go to Account tab and use the Ignore battery optimisation. This feature allows Sandes App to always run in the background which helps in getting timely notifications but may reduce battery life.
How can I delete my account?
"a) Tap on Account tab and then tap on delete account option
b) Select the reason from drop-down
c) Tap on delete account option
The user’s account will be deleted, and user will not be able to access the Sandes App. If the user wishes to use the Sandes App again, user has to register again on the App and provide their details at the time of registration."
I deleted my account, now when I try to login why is the App asking my details again?
When a user deletes his/her account, it gets deleted permanently from Sandes. If the user wishes to use the Sandes App again, user has to register on the App and provide their details again at the time of registration.
How can I use invite someone to Sandes App?
"Those Govt. users who have been verified by their respective Organisation have the option to invite anyone to Sandes App using their mobile number.
a) Tap on three dots ? from the top right-hand side and then tap on ‘Invite Contacts’ option
b) A list of contacts available on the user’s Phonebook is displayed.
c) Tap on invite icon against the contact to be invited.
The user can be invited by choosing one of the following categories:
a) Government (Indian Govt.)
b) Hired manpower
c) Public"
Which user has the option to invite someone to Sandes App?
Only those users who have been verified by their respective Organisation have the option to invite anyone to Sandes App using their mobile number.
I am not able to view any option to invite someone to Sandes App. Why is that?
Only those users who have been verified by their respective Organisation have the option to invite anyone to Sandes App using their mobile number.
Can I invite an already existing user to Sandes platform?
An Organisation verified user may invite an already existing user to Sandes platform. The invited user will then be able to access Audio/Video calling and Group chatting option.
Can I invite any user to Sandes platform?
An Organisation verified user may invite a user as a Government user or a public user to the Sandes platform. They can also invite an already existing user to Sandes platform. The invited user will then be able to access Audio/Video calling and Group chatting option.
What does it mean if I invite a user to Sandes platform as a Government user?
When a user is invited to Sandes as a ‘Government’ user, then the invited user will be able to update their occupation details in the profile to ‘Government’ as well as access Audio/Video calling and Group chatting option.
I invited someone to Sandes platform by mistake. Can I revoke the invite?
The sender of the invitation has the option to revoke the invite by tapping on 'Revoke' button provided on the right side of the invited contact under the 'Invite Contacts' option
What happens if I revoke an invite to a user?
Invited user who has become organisation verified user will not be affected and will continue using the App as verified Govt. employee with full privileges. If the invited user is not yet Organisationally verified, then he/she will not be able to access full features of the App such as Audio/Video calling and Group chatting irrespective of whether they have accepted the invite or not.
What happens if the user who has sent the invite to Sandes App retires or is transferred or himself becomes unverified user due to any reason?
Invited user who has become organisation verified user will not be affected and will continue using the App as verified Govt. employee with full privileges. If the invited user is not yet Organisationally verified, then he/she will not be able to access full features of the App such as Audio/Video calling and Group chatting.
How will revoking an invite to a public user affect him/her?
Invited public user will not be able to access full features of the App such as Audio/Video calling and Group chatting.
How will revoking an invite to a Govt. user affect him/her?
Invited Govt. user who has become organisation verified user will not be affected and will continue using the App as verified Govt. employee with full privileges. If the invited user is not yet Organisationally verified, then he/she will not be able to access full features of the App such as Audio/Video calling, Group chatting and changing occupation details to Govt.
What is Sandes Chatbot and how can I use it?
"User can use the Sandes Chat Bot service to view the registered dashboards and get weather information.
a) Tap on ? from the top right-hand side
b) Select Info Service to view the Chatbot window
c) Type HELP in the Chatbot message window"
What all features/commands can the Sandes Chatbot accept?
"The Sandes Chatbot accepts commands such as:
a) Dashboard: It is used for accessing Dashboard of various initiatives by Government. User can 'Register a dashboard', 'schedule a dashboard', 'un-schedule a dashboard' ,'view list of available dashboard', 'View a dashboard' and 'Remove a dashboard'.
b) 'Help Command' to view list of available dashboard and available commands
c) 'Weather command' to view weather of a city. "
How can I view list of available dashboards and commands?
"a) Type HELP on the Chatbot message window.
b) This will display the list of available dashboard and available commands."
How can I view weather of a city?
"a) Type Weather followed by city name on the Chatbot message window.
b) For instance, Weather Delhi will display the latest weather information for Delhi city. "
How can I register a Dashboard?
"a)Type the command, Register DASHBOARD Parameter URL on the Chatbot message window. Parameter refers to name that you wish to keep for the dashboard
b) For Instance, to register MeitY Dashboard with URL https://dmdashboard.nic.in with name of NEWDASH: type
Register DASHBOARD NEWDASH https://dmdashboard.nic.in
c) This will register the dashboard with the name and source URL as mentioned in command.
To get more assistance type HELP on the chatbot window."
How can I schedule a Dashboard?
"a) Type Schedule Keyword Parameter Time on the Chatbot message window. Parameter refers to dashboard name.
b) For Instance, to schedule the Sandes dashboard, type DASHBOARD Sandes 9AM.
This will schedule the alert along with the display for Sandes dashboard on Chatbot on 9 AM every day.,
To get more assistance type 'HELP' on the chatbot window"
How can I un-schedule a Dashboard?
"a) Type Unschedule Keyword Parameter on the Chatbot message window. Parameter refers to dashboard name.
b) For Instance, Unschedule DASHBOARD Sandes.
This will un-schedule the alert for the Sandes dashboard and user will no longer receive the alert as received earlier at the specified time.
To get more assistance type 'HELP' on the chatbot window"
Can I view list of all dashboards using the Chatbot? How can I do so?
"a) Type DASHBOARD on the Chatbot message window.
b) This will display the list of registered dashboards on Sandes App. "
How can I view a particular dashboard?
"a) Type DASHBOARD Parameter on the Chatbot message window. Parameter refers to dashboard name.
b) For Instance, typing DASHBOARD Sandes on Chatbot window will display the Sandes dashboard with the latest statistics.
To get more assistance type 'HELP' on the chatbot window"
How can I unregister/remove a Dashboard?
"a) Type Unregister DASHBOARD Parameter on the Chatbot message window. Parameter refers to dashboard name. This will unregister the existing dashboard with the name as mentioned in command.
b) For Instance, Unregister DASHBOARD Sandes will unregister the existing Sandes dashboard
c) Only those dashboards will be unregistered which are registered by user.
To get more assistance type 'HELP' on the chatbot window"
The Chatbot screen displays “I am unable to understand the command”. What does this mean?
The Info Service Sandes Chat bot only accepts commands which are as per the pre-defined Syntax. Typing any text other than 'valid commands' may lead the Chatbot to prompt the user with the message “I am unable to understand the command” along with list of acceptable commands. To get more assistance and view list of valid commands type 'HELP'
Can I chat in real time with the Sandes Chatbot for getting help on Sandes features?
Currently, the Sandes Chat Bot service only supports the user for dashboard related features such as viewing, registering, scheduling, un-scheduling dashboards and getting weather information. It does not support real time chatting for getting help on Sandes features presently.
How can I view the Help section?
User can tap on three dots ? from the top right-hand side and select Help to view the Help section. The help section has frequently asked questions and information about NIC Service desk.
Where can I view the Frequently Asked Questions (FAQ)?
"a) Tap on ? from the top right-hand side
b) Select Help and tap on FAQ to download the pdf file for frequently asked questions regarding the Sandes App."
Where can I view the latest information regarding the Sandes App?
"a) Tap on Account tab
b) Check the bottom of the screen view the latest information regarding the Sandes App such as the current version installed on mobile."
Where can I view the contact details of Service desk/support centre?
"a) Tap on ? from the top right-hand side or Tap on Account Tab
b) Tap on ‘Help’
c) The toll-free number (1800111555) and website details (https://servicedesk.nic.in) of 24*7 service desk are mentioned on the Help screen
You may contact service desk or email on support-sandes@nic.in for any feedback/query/suggestion and complaints."
Is there any email id where I can send suggestions/raise issues/ask queries?
You may send an email to support-sandes@nic.in with your feedback/query/suggestion and complaints.
Why I am not getting notifications?
If Sandes is not whitelisted by the underlying Operating System of your phone, it may affect its working. In such scenarios, notifications may not be delivered. One can select the 'optimize notifications' menu and set battery optimisation to keep receiving notifications from Sandes App.
What is End to End Encryption?
End-to-end encryption (E2EE) is a system of communication where only the communicating users can read the messages. It ensures message privacy between the sender and the receiver by making it impossible for your telecom network, internet service provider or Sandes backend systems to read the messages exchanged.
Is Sandes integrated with any other application?
Yes. Sandes is integrated with DigiLocker. Any PDF document received in Sandes can be uploaded to DigiLocker.
How can I report a bug or problem to the support team?
A feedback group is listed for all Sandes users. Users can post your feedback or problem in this group
What is dashboard service?
User can use the 'Sandes Chat Bot' service which provides the dashboards of different Government entities / initiatives.
Application Maximum Limits
"a) Presently, an official group can have a maximum of 200 members
b) Presently, a non-official i.e. informal group can have a maximum of 50 members
c) Presently, a Broadcast list can have maximum 10 contacts at a time.
d) A file of maximum size of 15 MB can be shared in individual or group chat
e) Only the following file types are supported: documents (doc, docx, xls, xlsx, ppt, pptx, pdf), images (jpeg, jpg, png), audio (mp3, m4a), video (mp4)"
What is Sandes Portal?
"Sandes Portal has been developed for administration and monitoring various aspects of Sandes App as well accessing the latest dashboard for Sandes App.
"
Who can access Sandes Portal?
Sandes Portal can be used by Govt. officials having access credentials such as Ministry Admin, Organisation Admin (O Admin), Organisation Unit Admin (OU Admin), System Administrator etc.
How to access Sandes Portal?
"a) Type https://www.sandes.gov.in in the web browser
b) Login with LDAP credentials
or
c) Login with email id (which is registered on Sandes App) and OTP received on Sandes App"
What is URL of Sandes Portal?
The URL of Sandes Portal is https://www.sandes.gov.in in the web browser.
I am not able to login to Sandes Portal using LDAP credentials. How can I login?
Users have the alternate option to login to Sandes portal using email id which is registered on Sandes App and OTP received on Sandes App.
Who is an OU Admin?
"Every OU will have a designated administrator on the Sandes portal known as OU Admin who will have the primary responsibility as below:
a) onboarding of the users on the platform (individually or in bulk).
b) profile management of employees including editing profile, editing photo, transfer and offboarding.
c) verification of employees of the respective OU who are self-registered on Sandes App.
d) role allocation to employees (access management).
e) official group management (group creation, adding/removing members, dispersal)."
Who is an O Admin?
"Every Organisation will have a designated administrator on the Sandes portal known as Organisation Admin (O Admin) having primary responsibility as below:
a) creating a new Organisation Unit, updating its profile, setting profile visibility at Organisation level and deleting Organisation from system (if required).
b) making Organisation Unit Admin, i.e., onboarding an employee of Organisation Unit and granting him Organisation Unit Admin rights. "
Who is a Ministry Admin?
"Every Ministry will have a designated administrator on the Sandes portal known as Ministry Admin having primary responsibility as below:
a) creating a new Organisation, updating its profile and deleting it from system (if required).
b) making Organisation Admin, i.e., onboarding an employee of Organisation and granting him Organisation Admin rights. "
Who has access to the functionality related to Members?
OU Admin is responsible for activities such as onboarding, verification, transfer, offboarding etc. of all employees belonging to their respective OU. Ministry Admin and O Admin can also access these functionalities.
How to view list of members?
"a) Click on menu drop down at the top
b) Click on Members tab to view list of members
Ministry Admin, O Admin and OU Admin will be shown the list of those members only who belong to their respective Ministry, Organisation or OU."
Can we view list of members belonging to another OU?
OU Admin can only view list of members who are employees of their respective OU. Apart from this, they can view list of members of only those OUs whose administrative rights have been granted to them.
Can we view list of members belonging to another Organisation?
O Admin can only view list of members who are employees of their respective Organisation. Apart from this, they can view list of members of only those Organisations whose administrative rights have been granted to them.
Can we view list of members belonging to another Ministry?
Ministry Admin can only view list of members who are employees of their respective Ministry. Apart from this, they can view list of members of only those Ministries whose administrative rights have been granted to them.
The list of members shows many icons. What do they signify?
The members list shows icons for each of the members in the Action column. Take your cursor on the top of each of these icon to display their meaning through a hover-on tip.
How can I view next page in the member list?
Click on next page icon to view the next page in the member list.
How can I view previous page in the member list?
"Click on previous page icon to view the previous page in the member list.
"
How can I view last page in the member list?
Click on last page icon to view the next page in the member list.
How can I view the first page in the member list?
Click on first page to view the next page in the member list.
How can I view a particular page in the member list?
Type the page number in the text field provided before Go button and then click on Go.
How to filter list of all the members based on few parameters?
"a) Click on 'Filter' Button
b) Select filter parameter from Filter drop-down list
c) Fill in the parameter text
d) Click on 'Add&Apply' Button."
What are the parameters based on which the list of members can be filtered?
"User can filter the list of members based on multiple parameters such as:
a) Employee name
b) Email
c) Mobile
d) Employee Code
e) Designation
f) List OU Admins
g) List OU Managers
h) List nodal officers
i) Registered users
j) Registered date
k) State
l) District
m) Organisation Unit
n) Verification Status"
How to filter the member list based on multiple parameters?
"User can filter the list of members based on multiple parameters:
a)Click on 'Filter' Button
b) Select filter parameter from Filter drop-down list, for example Employee name
c) Fill in the parameter text
d) Click on '+ADD' Button
e) Select the other filter parameter from Filter drop-down list, for example Designation
f) Fill in the parameter text
g) Click on '+ADD' Button
h) Keep applying filters using the above steps
i) After applying all the filters, click on '+ADD&APPLY' Button to view filtered list based on the above selected parameters."
How to download the list of members?
"a) Click on menu drop-down at the top.
b) Click on Members tab which will display list of members
c) Click on 'Download' Button
d) Set the password for the file and confirm the password
e) Click on Submit
f) A zipped folder will be downloaded on user’s device containing the excel file.
g) User can unzip and extract the csv file using the password as set above"
What are the ways in which employees can be onboarded on Sandes Portal?
"Employees can be onboarded on Sandes Portal in 2 ways:
a) Individual onboarding
b) Bulk onboarding"
How to individually onboard an employee
"a) Click on menu drop-down at the top and then click on Members
b) Click on '+New' button from the top of the member list
c) Fill in all the fields
d) Click on 'Save' button"
How to onboard employees in bulk?
"Step 1: Click on menu drop-down at the top and then click on Import Employees
Step 2: Click on 'Help' button to view the instructions for bulk onboarding
Step 3: Click on 'Download CSV format' button to download the standard template of CSV file
Step 4: Fill in the details of all the employees to be on-boarded on the CSV file and save the file
Step 5: Click on '+New Upload' button
Step 6: Click on Choose File button, select the CSV file as filled in step 4
Step 7: Click on 'View and Process' button
Step 8: Click on 'Process' button and give confirmation as ‘Yes’
Step 9: Click on 'View and Schedule' button
Step 10: Click on 'Schedule' button and give confirmation as ‘Yes’
The Status will now be changed to ‘Scheduled’. The members as provided in the CSV file will be onboarded as per the schedule of onboarding on portal."
While uploading in bulk, why is an error message being displayed that “there is error in record”? What can be done to resolve this?
The csv file uploaded for importing in bulk may have errors such as duplicate records or superannuation date of employees may already have passed. Edit the csv file by removing the duplicate records and updating with the correct superannuation date. Upload the updated csv file again on the portal.
How to view a member’s profile?
"a) Click on menu drop-down at the top and then click on 'Members'
b) For the particular employee, click on 'MENU' Button located on right hand side
c) Click on 'view details' Button"
How to edit a member’s profile?
"a) Click on menu drop-down at the top and then click on 'Members'
b) For the particular employee, click on 'Menu' located on right hand side
c) Click on 'Edit Details'
d) Update the fields as required
e) Click on ‘Update’"
I am unable to edit a member’s mobile number. Why?
If the member has logged in on the Sandes App using his mobile number, then the mobile number field cannot be changed on portal or App.
I am unable to edit a member’s email id. Why?
If the member has logged in on the Sandes App using his email id, then the email id field cannot be changed on portal or App.
How to edit a member’s photo?
"a) Click on menu drop-down at the top and then click on 'Members'
b) For the particular employee, click on 'Menu' button located on right hand side
c) Click on 'Change Profile photo'
d) Click on 'Change'
e) Choose an image of jpg, jpeg or png file type
f) If required, adjust the focus of image by using the scrolling bar for zoom
g) Click on 'Upload' button"
Who is a verified user?
Verified users are those Govt. users whose Occupation details have been verified by their Organisation Admin or OU Admin.
Who is an unverified user?
Those users who have been invited to Sandes as a Government user (by a verified user) , thereafter have updated their occupation details to Government and filled details of the respective organisation of OU Admin, and have not yet been verified by their respective OU Admin.
How to view list of un-verified members?
"Through 'Members tab'
a) Click on menu drop-down at the top and then click on 'Members'
b) From the member listing, click on 'Filter' button
c) Click on ‘Verification Status’ from Filter drop-down menu
d) Select Verification Status as “Not Verified”
e) Click on 'Add&Apply'
Through 'Members to be verified tab'
Click on menu drop-down at the top and then click on 'Members to be verified'
Note 1: This list will display details of only those users who have been invited to Sandes as a Government user (by a verified user) , thereafter have updated their occupation details to Government and filled details of the respective organisation of OU Admin. (i.e the organisation selected by such users in their occupation details is same as that which the OU Admin belongs to or is responsible for administration on portal)
Note 2: Self-registered Govt. users or those users who have been invited to Sandes as a Govt. users but have not yet updated their occupation details to Govt. will not appear in this list.
"
How to view details of an un-verified public user? How to verify them?
"a) Click on menu drop-down at the top and then click on 'Search/locate member'
b) Enter the mobile number of the user to be verified
c) Click on ‘Search’
d) Click on 'Menu' displayed on right-side of the user and then click on ‘Confirm/Reject Verification’
e) Click on 'Confirm Verification' to confirm verification of the user."
How to verify a member?
"a) Search for the unverified member using 'Members' tab or 'Members to be verified' tab
b) For the particular employee, click on Menu button located on right hand side
c) Click on 'Verify Member'
d) Click on 'Confirm Verification'
Note: OU Admin will continue receiving intimation mails to inform him/her about the number of requests pending for verification until these members are verified."
Why has another request to verify a member been received by the OU Admin even though this member was verified earlier?
Whenever the occupation details of a verified member are changed by the member themselves or through the portal by the admin, they will need to be verified again and a verification intimation alert will be sent to the OU Admin.
How to assign a role to a member?
"a) Click on menu drop-down at the top and then click on 'Members'
b) For the particular employee, click on Menu button located on right hand side
c) Click on 'Manage Roles/privileges'
d) Click on +sign provided near the role to be assigned to the member
The member will now be able to exercise the rights associated with this role."
How to assign OU Admin role to a member?
"A member can be assigned role of OU Admin by using the provided in menu against each member.
a) Click on menu drop-down at the top and then click on 'Members'
b) For the particular employee, click on Menu button located on right hand side
c) Click on 'Manage Roles/privileges'
d) Click on +sign provided near '+Assign Role_OU_Admin'
The member will now be able to exercise all the rights associated with OU Admin role."
How to revoke/remove role from a member?
"a) Click on menu drop-down at the top and then click on Members
b) For the particular employee, click on located on right hand side
c) Click on 'Manage Roles/privileges'
d) Click on X provided near the role to be removed from the member
The member will no longer be able to exercise the rights associated with this role."
How to add a member to an official group?
"a) Click on menu drop-down at the top and then click on 'Members'
b) For the particular employee, click on Menu button located on right hand side
c) Click on 'Manage Groups'
d) Click on +sign provided near the group in which the member is to be added
A member can also be added to a group by 'Add Member option' and 'Manage Member Option' "
Can we add a member to an informal group through portal?
Member can only be added to official groups through portal. To add a member to an informal group, the respective groups admins of the informal group may add this member using the add member option on Sandes App.
Can one transfer a member from one official group to another?
"The member needs to be removed from the previous official group and added to new group.
a) Click on menu drop-down at the top and then click on 'Members'
b) For the particular employee, click on Menu button located on right hand side
c) Click on 'Manage Groups'
d) Click on X sign provided near the group from which the member is to be removed
e) Click on + sign provided near the group in which the member is to be added"
How to remove a member from an official group?
"a) Click on menu drop-down at the top and then click on 'Members'
b) For the particular employee, click on Menu button located on right hand side
c) Click on 'Manage Groups'
d) Click on X sign provided near the group from which the member is to be removed
A member can also be removed from a group by Add Member option and Manage Member Option"
Can we remove a member from an informal group through portal?
Member can only be removed from official groups through portal. To remove a member from an informal group, the respective groups admins of the informal group may remove this member using the remove member option on Sandes App.
How to make a member as a group admin of an official group through portal?
Members can only be made admins of official groups through portal. Member first needs to be assigned the role of group admin and then group(s) should be selected for which they will be group admin.
Assigning group admin role to member
a) Click on menu drop-down at the top and then click on 'Members'
b) For the particular employee, click on Menu button located on right hand side
c) Click on 'Manage Roles/Privileges'
d) Click on + sign provided near '+Assign role_Group_Admin'
The member will now be assigned the role of group admin. User can login in this role using the roles drop-down menu at the right
Selecting groups assigned for group admin
a) Click on menu drop-down at the top and then click on 'Members'
b) For the particular employee, click on Menu button located on right hand side
c) Click on 'Manage Group Admin'
d) Click on + sign provided near the group of which the member is to be made admin of.
e) Confirm ‘Yes’ when prompted
The group(s) will appear on right-hand-side under the “Groups Assigned for group admin”."
Who is responsible for assigning group admin role or assigning groups to group admin?
OU Admin holds the primary responsibility of assigning group admin role to a member and assigning groups to group admin for all official groups under their respective OU.
Can I make a member as a group admin of an informal group through portal?
Members can only be made admins of official groups through portal.
How to access features/functionalities as a group admin?
"a) Click on role drop down at the right
b) Click on the “Sign in as Group Admin” from the drop-down menu list
c) User would be redirected to the login page
d) User should now login using their credentials and Sandes OTP or using the LDAP credentials
e) Click on menu drop-down
f) Click on Manage Groups
g) For the particular group, click on 'Menu button' located on right hand side
"
Why can’t I see option to login on portal as a group admin?
You may not have been assigned the group admin role or it may have been revoked from you. The respective OU Admin needs to 'assign group admin role' to you for enabling you to login as group admin.
When I login as Group Admin on portal, it shows “No groups found”. What does it mean?
You may not have been assigned the groups for which you are supposed to be group admin, or you may no longer hold the group admin rights for any groups. The respective OU Admin needs to 'select and assign the groups to you as group admin' to you for enabling you to exercise your rights as group admin.
When I login as Group Admin on portal, it does not show the group in the list for which I used to be group admin. What does it mean?
You may no longer hold the group admin rights for this particular group. The respective OU Admin needs to 'select and assign this group' to you as group admin to you for enabling you to exercise your rights as group admin for this group.
How to transfer a member?
"a) Click on menu drop-down at the top and then click on 'Members'
b) For the particular employee, click on Menu button located on right hand side
c) Click on 'Transfer Member'
d) Click on X sign against each group to remove the employee from the official group and click Yes for confirmation
e) Fill in the details of the new OU
f) Click on 'Apply Transfer' button"
How to offboard a member?
"a) Click on menu drop-down at the top and then click on 'Members'
b) For the particular employee, click on Menu button located on right hand side
c) Click on 'Offboard Member'
d) Click on X sign against each group to remove the employee from the official group and click Yes for confirmation
e) Click on X sign against the relevant reason of offboarding and click Yes for confirmation
After offboarding, the offboarded user will be able to use the Sandes App just like a public user."
How to update the portal/steps to follow when an employee member has retired?
The employee member will have to be offboarded from the portal using the offboard feature by clicking X against resignation icon to select it as reason of offboarding. After offboarding, the offboarded user will be able to use the Sandes App just like a public user.
In which instances can member be offboarded from portal?
"In the following instances, an employee member can be offboarded from the portal:
a) Employee is now Deceased
b) Employee has been Terminated
c) Resignation by employee
d) VRS (Voluntary retirement from service)
e) Employee is Absconding
f) Suspension of employee
g) SuperAnnuation of employee has come past
h) NoPhone employee has no phone "
While offboarding a member, an error message “employee is a member of groups” is being displayed. How to resolve this?
This error is displayed when an attempt to offboard an employee is made who is still a member of some official groups. The employee member will have to be removed from all official groups before being offboarded. To remove the member from these groups, click on X sign against each group to remove the employee from the official group and click ‘Yes’ for confirmation.
How to delete a member?
"a) Click on menu drop-down at the top and then click on 'Members'
b) For the particular employee, click on Menu button located on right hand side
c) Click on 'Delete Member' from the menu bar to open the delete employee screen.
d) Click 'Confirm Delete' to delete the employee.
The Sandes account of this member will be deleted permanently. To use the Sandes App features, he/she needs to register again on the App or should be onboard."
Can a deleted member use the Sandes App?
A deleted member will have his Sandes Account permanently deleted. To use the Sandes App features, he/she needs to register again on the App or should be onboarded through portal.
Who has access to the functionality related to Groups?
OU Admin is responsible for creating, granting group admin rights to member, revoking group admin rights, assigning groups to group admins and dispersing all official groups for their respective OU. The Ministry Admin and O Admin can also access these functionalities. The Group Admin is primarily responsible for the group management.
How to view list of official groups?
"a) Click on menu drop-down at the top
b) Click on 'Groups' to view list of official groups"
How to view list of informal groups?
The list of only official groups is displayed on portal. Visit the Sandes App and tap on Groups tab where list of all official and informal groups will be displayed in which you are member or admin.
How to filter all the official group having a particular title from the group list?
"a) Click on 'Filter' button
b) Select filter parameter as group title
c) Fill in the name of group
d) Click on '+Add&Apply'"
How to view an official group’s details?
"a) Click on menu drop-down at the top and then click on 'Groups'
b) For the particular group, click on Menu button located on right hand side
c) Click on 'View'"
How to view an informal group’s details on portal?
The details of only official groups are provided on portal. A user may only view the details of an informal group of which they are member or admin of through the Groups tab on Sandes App.
How to create an official group?
"a) Click on menu drop-down at the top and then click on 'Groups'
b) Click on 'New'
c) Fill in the group details
d) Click Save
An official group will be created."
Can one create an informal group through Portal?
Only official groups can be created through the Portal.
How to edit an official group’s profile?
"a) Click on menu drop-down at the top and then click on 'Groups'
b) For the particular group, click on Menu button located on right hand side
c) Click on 'Edit'
d) Update the fields as required
e) Click on ‘Update’"
How to edit an official group’s photo?
"a) Click on menu drop-down at the top and then click on 'Groups'
b) For the particular group, click on Menu button located on right hand side
c) To change Group Image, click on 'Profile Photo'.
d) Click on 'Choose File'
e) Choose an image of jpg, jpeg or png file type
f) If required, adjust the focus of image by using the scroll bar
g) Click on 'Upload' button"
How to add a member to an official group?
"Only users who are registered on Sandes App can be added through below options:
a) ‘Add Member’ Option: For adding employees of the OU to group
1. Click on menu drop-down at the top and then click on 'Groups'
2. For the particular group, click on Menu button located on right hand side
3. Click on 'Add Member'
4. Filter the member list
To filter the member list on single parameter
i) Click on 'Filter' button
ii) Click the down arrow near the filter text box
iii) Select the filter parameter from employee name, jabber id or designation.
iv) Fill in the parameter text for filtering in the text box provided and then click 'Add&Apply' .
To filter on multiple parameters
Step 1: Click on 'Filter' button
Step 2: Click the down arrow near the filter text box
Step 3: Select the parameter from employee name, jabber id or designation
Step 4: Fill in the parameter text
Step 5: Click on 'Add'
Repeat the above first 4 steps for all parameters and click on 'Apply'
5. Click on 'Group Member' against the employee who is to be added to the group
6. Click on ‘Yes’ when prompted
b) ‘Manage Member’ Option: For adding users not belonging to OU
1. Click on menu drop-down at the top and then click on 'Groups'
2. For the particular group, click on Menu button located on right hand side
3. Click on 'Manage Members'
4. Type the email address (of only one person at a time) in the text box provided.
5. Click on 'Add Member'
To add multiple users, repeat the above steps.
c) Adding through ‘Manage Groups’ Option under the Members Tab"
Can Admin add multiple users who don’t belong to their OU to an official group at one time?
You should use the Manage Group option to add users not belonging to your OU to an official group. You are permitted to provide the single email id of only one person at a time to add them to an official group. To add multiple members, you need to again fill in the email address of each such user.
How to remove a member from an official group?
"a) Removing members using ‘Add Member’ Option
1. Click on menu drop down at the top and then click on Groups
2. For the particular group, click on Menu button located on right hand side
3. Click on 'Add Member' to display list of employees who are members of the group
4. Click on 'Remove Member' against the employee to be removed from the group
b) Removing members using ‘Manage Member’ Option
1. Click on menu drop down at the top and then click on Groups
2. For the particular group, click on Menu button located on right hand side
3. Click on 'Manage Members'
4. Click on 'Remove' against the employee to be removed from the group
5. Click on ‘Yes’ button to give confirmation when prompted.
c) Removing members using ‘Manage Groups’ Option under the Members Tab"
How to change OU of an official group?
"a) Click on menu drop-down at the top and then click on 'Groups'
b) For the particular group, click on Menu button located on right hand side
c) Click on 'Change OU'
d) Select the new Ministry, Organisation and OU of the group
e) Click on 'Update' button"
How to disperse an official group?
"a) Click on menu drop-down at the top and then click on 'Groups'
b) For the particular group, click on Menu button located on right hand side
c) Click on 'Disperse Group' option
d) Click on 'Disperse Group' button"
Can a member send or receive messages from a dispersed group?
No, no member can send or receive any message or files in a dispersed group.
Who has access to the functionality related to creation, editing and deletion of Organisations?
Ministry Admin is responsible for the creation, editing and deletion of all Organisations belonging to their respective Ministry.
How to view list of Organisations?
"a) Click on menu drop-down at the top
b) Click on Organisations"
How to create an Organisation?
"a) Click on menu drop-down at the top and then click on Organisations
b) Click on 'New'
c) Fill in the new Organisation details
d) Based on the expected visibility output of certain profile fields on the App such as Organization Name, Email and designation of user, set the Organisation and Public Visibility as explained below:
1. Make profile fields (O name, email, designation) visible to all public Sandes users: Set both Organisational Visibility dropdown and Public Visibility dropdown as 'Visible'
2. Make profile fields (O name, email, designation) visible to only Organisational users: Set Organisational Visibility dropdown As 'Visible' and Public Visibility dropdown as 'Invisible'
3. Make profile fields (O name, email, designation) invisible to all Sandes users: Set both Organisational Visibility dropdown and Public Visibility dropdown as 'Invisible'
e) Click Save"
How to edit an Organisation’s profile?
"a) Click on menu drop-down at the top and then click on Organisations
b) For the particular Organisation, click on menu button located on right hand side
c) Click on 'Edit'
d) Update the fields as required
e) Click on ‘Update’"
How to delete an Organisation?
"a) Click on menu drop-down at the top and then click on Organisations
b) For the particular Organisation, click on Menu button located on right hand side
c) Click on 'Delete'
d) Click on 'Delete Confirm'"
Who has access to the functionality related to setting profile visibility of certain profile fields at Organisational Level?
O Admin has the right and is responsible for setting profile visibility of certain profile fields at the Organisational Level. Also, the Ministry Admin while creating the Organisation on portal may set the Organisation visibility fields.
Which all fields in the App are affected by the profile visibility setting?
Presently, the fields affected by profile visibility setting are the Organization Name, Email and designation of user.
How to set profile visibility at Organisational Level?
"a) Click on menu drop-down at the top and then click on Organisation Management
b) Select the values of drop-down based on the desired visibility required as depicted below:
1. Make profile fields (O name, email, designation) visible to all public Sandes users: Set both Organisational Visibility dropdown and Public Visibility dropdown as 'Visible'
2. Make profile fields (O name, email, designation) visible to only Organisational users: Set Organisational Visibility dropdown As 'Visible' and Public Visibility dropdown as 'Invisible'
3. Make profile fields (O name, email, designation) invisible to all Sandes users: Set both Organisational Visibility dropdown and Public Visibility dropdown as 'Invisible'"
Who has access to the functionality related to creation, editing and deletion of OU?
O Admin is responsible for the creation, editing and deletion of all OUs belonging to their respective Organisation. Ministry Admin can also access these functionalities.
How to view list of OUs?
"a) Click on menu drop-down at the top
b) Click on Organisation Units"
How to create an OU?
"a) Click on menu drop-down at the top and then click on Organisation Units
b) Click on 'New'
c) Fill in the new OU details
d) Click Save"
How to edit an OU’s profile?
"a) Click on menu drop-down at the top and then click on Organisation Units
b) For the particular OU, click on Menu button located on right hand side
c) Click on 'Edit'
d) Update the fields as required
e) Click on ‘Update’"
How to delete an OU?
"a) Click on menu drop-down at the top and then click on Organisation Units
b) For the particular OU, click on Menu button located on right hand side
c) Click on 'Delete'
d) Click on 'Delete Confirm'"
Who has access to the functionality related to creation, editing and deletion of a Designation?
O Admin is responsible for the creation, editing and deletion of all Designations relevant to their respective Organisation. Ministry Admin can also access these functionalities.
How to view list of Designations?
"a) Click on menu drop-down at the top
b) Click on Designations"
How to create a Designation?
"a) Click on menu drop-down at the top and then click on Designations
b) Click on 'New'
c) Fill in the new Designation details
d) Click Save"
How to edit a Designation’s profile?
"a) Click on menu drop-down at the top and then click on Designations
b) For the particular Designation, click on Menu button located on right hand side
c) Click on 'Edit'
d) Update the fields as required
e) Click on ‘Update’"
How to delete a Designation?
"a) Click on menu drop-down at the top and then click on Designations
b) For the particular Designation, click on Menu button located on right hand side
c) Click on 'Delete'
d) Click on 'Delete Confirm'"
What is meant by broadcast?
Broadcast means to send a message / email to multiple members of OU at the same time, that is in one go. The same message as mentioned in broadcast message will be delivered to all members of the respective OU.
How to Broadcast a message?
"a) Click on 'Dashboard' icon
b) Click on 'Broadcast Message'
c) Type the message in the message textbox
d) To send email with attachment, you may upload a file. Click on 'Send Email'
e) To send a message on App, click on 'Send Sandes'
The message will be sent to all members of the OU."
Who all can broadcast a message from the portal?
The Ministry Admin, O Admin as well as the OU Admin have the facility to broadcast a message using the Broadcast feature.
How can I view the Dashboard section?
"a) Click on 'Dashboard' icon
b) The latest statistics are shown along with graphical representation.
c) Click on App Insights to view information related to usage of App"
What kind of statistics are shown in the Dashboard section?
The latest statistics are shown along with graphical representation. The screen displays various graphs to the user on both hourly basis and date wise basis such as the message activity, online user count, active user count (for users who have sent at least one message) etc.
What do App Insights reflect as shown in the Dashboard section?
App Insights show information related to usage of App such as Total users for Android and iOS respectively, Current version of App available for both Android and iOS, count of users for each device type, OS and App version respectively
What does count of Onboarded users as shown in the Dashboard section mean?
Onboarded users are those users who have been onboarded through Sandes Portal.
What does count of Registered users as shown in the Dashboard section mean?
Registered users are those users who were onboarded through Sandes Portal and have installed and logged in on the Sandes App at least once.
Can I view the Dashboard of another OU?
Ministry Admin, O Admin and OU Admin can only access the dashboard of their respective Ministry, Organisation or OU. The dashboard access is user-based.
How can Ministry Admin view the general statistics of any OU under their Ministry?
"a) Click on menu drop-down at the top
b) Click on Organisations tab
c) From the Organisation listing, click on Menu button located on right hand side to open the menu bar for the particular Organisation
d) Click on 'Organisation Unit wise statistics' to view the Statistics for all the Organisation Units under this Organisation
e) Statistics include number of Onboarded, Registered, Active users, number of official groups, count of total messages"
How can Ministry Admin view the member wise status of any OU under their Ministry?
"a) Click on menu drop-down at the top
b) Click on Organisations tab
c) From the Organisation listing, click on Menu button located on right hand side to open the menu bar for the particular Organisation
d) Click on 'Organisation Unit wise statistics' to view the Statistics for all the Organisation Units under this Organisation
e) Click on Menu button located on right hand side to open the menu bar for the particular OU.
f) Click on 'Member wise statistics'
g) The member wise status of various members is displayed with options to sort the list on Employee name and message count by clicking on 'AZ'
h) Admin can also filter the list based on Member name by filling the name of Member in textbox and clicking on 'Filter' button"
How can Ministry Admin view the heat map of any OU under their Ministry?
"a) Click on menu drop-down at the top
b) Click on Organisations tab
c) From the Organisation listing, click on Menu button located on right hand side to open the menu bar for the particular Organisation
d) Click on 'Organisation Unit wise statistics' to view the Statistics for all the Organisation Units under this Organisation
e) Click on Menu button located on right hand side to open the menu bar for the particular OU.
f) Click on 'Heat Map based on chat activity'
g) Select date range and click on Generate button
h) The member heat map is displayed, where shade of colour represents the activity status (darkest shade of red colour represents maximum activity)."
How can Ministry Admin view the daily chat statistics of any OU under their Ministry?
"a) Click on menu drop-down at the top
b) Click on Organisations tab
c) From the Organisation listing, click on Menu button located on right hand side to open the menu bar for the particular Organisation
d) Click on 'Daily Chat statistics' to view the daily chat Statistics for all the Organisation Units under this Organisation.
e) Statistics include number of Onboarded, Registered, Active users, number of groups, count of total messages and messages on current date."
How can Ministry Admin view the per capita chat statistics of any OU under their Ministry?
"a) Click on menu drop-down at the top
b) Click on Organisations tab
c) From the Organisation listing, click on Menu button located on right hand side to open the menu bar for the particular Organisation
d) Click on 'Percapita Statistics' to view the weekly chat Statistics (last 1 week from current date) for all the Organisation Units under this Organisation.
e) Per-Capita message count is calculated as Total Messages/Number of Registered Users.
f) Statistics include number of Onboarded, Registered, Active users, number of groups, count of total messages, messages on current date and per-capita message count."
How can Ministry Admin select the date range while viewing the per capita chat statistics of any OU under their Ministry?
"a) Click anywhere on the date field textbox displayed
b) Select the date range
c) Click 'Apply'
d) Click 'Refresh' to view the statistics for the selected date range"
How can Ministry Admin view the top and bottom 5 usage reports of any OU under their Ministry?
"a) Click on menu drop-down at the top
b) Click on Organisations tab
c) From the Organisation listing, click on Menu button located on right hand side to open the menu bar for the particular Organisation
d) Click on 'Top/Bottom Reports Single Page view' to view the top/bottom 5 statistics in a single page.
e) Statistics are shown in terms of usage of App. Top and Bottom 5 states and Head of Groups (HOGs) as well as top 5 users are displayed."
How can O Admin view the member wise status of any OU under their Organisation?
"a) Click on menu drop-down at the top
b) Click on Organisation Units tab
c) From the OU listing, click on Menu button located on the right-hand side of the particular OU to open the menu bar.
d) Click on Member wise Status
e) The member wise status of various members is displayed with options to sort the list on Employee name and message count by clicking on 'AZ'
f) Admin can also filter the list based on Member name by filling the name of Member in textbox and clicking on 'Filter' button"
How can O Admin view the heat map of any OU under their Organisation?
"a) Click on menu drop-down at the top
b) Click on Organisation Units tab
c) From the OU listing, click on Menu button located on the right-hand side of the particular OU to open the menu bar.
d) Click on 'Heat Map based on chat activity'
e) Select date range and click on Generate button
f) The member heat map is displayed, where shade of colour represents the activity status (darkest shade of red colour represents maximum activity)."
How can OU Admin view the member wise status of their respective OU?
"a) Click on menu drop-down at the top
b) Click on Member wise Status
c) The member wise status of various members is displayed with options to sort the list on Employee name and message count by clicking on
d) Admin can also filter the list based on Member name by filling the name of Member in textbox and clicking on 'Filter' "
How can OU Admin view the heat map of their respective OU?
"a) Click on menu drop-down at the top
b) Click on Heat Map based on chat activity
c) Select date range and click on Generate button
d) The member heat map is displayed, where shade of colour represents the activity status (darkest shade of red colour represents maximum activity)."
On what basis are the top 5 users decided for any OU?
The top and bottom 5 users are calculated and sorted on the basis of App usage. The top 5 users are those having the most count of messages sent by them on the Sandes App in comparison to other users belonging to the OU.
On what basis are the top and bottom 5 states decided?
The top and bottom 5 states are calculated and sorted on the basis of per capita chat statistics in decreasing order. The top 5 states are those having the most count of per capita chat statistics (i.e. the leading 5 on the sorted list) on the Sandes App in comparison to other states. The bottom 5 states are those having the minimum count of per capita chat statistics (i.e. the last 5 on the sorted list) on the Sandes App in comparison to other states.
On what basis are the top and bottom 5 Head of Groups (HOGs) decided?
The top and bottom 5 Head of Groups are calculated and sorted on the basis of per capita chat statistics in decreasing order. The top 5 HOGs are those having the most count of per capita chat statistics (i.e. the leading 5 on the sorted list) on the Sandes App in comparison to other HOGs. The bottom 5 HOGs are those having the minimum count of per capita chat statistics (i.e. the last 5 on the sorted list) on the Sandes App in comparison to other HOGs.
How are per capita statistics calculated or what do per capita statistics mean?
Per-Capita message count is calculated as Total Messages*(Number of Registered Users/ Number of Onboarded Users).
What is the selected member list?
The selected member list is a list of members selected from OU or organisation to whom messages or email can be sent in one go using the Sandes Message feature on portal.
How to send messages to selected member list?
"a) Click on menu drop-down at the top
b) Click on Members Tab
c) From the top of member listing, click on 'Sandes Message'
d) Type the message in the message textbox
e) To send email with attachment, you may upload a file. Click on 'Send Email'
f) To send a message on App, click on 'Send Sandes'
The email/message will be sent to all members present in the Selected Member list."
How can I view the Download and Support Centre?
"a) Click on 'Download Centre' icon
b) The latest downloadable Android and iOS versions of Sandes App are available
c) User can download the FAQ, Release notes and QRG by clicking on the appropriate button"
How can I view the App FAQ on the portal?
"a) Click on 'Download Centre' icon
b) Under the heading of Support, click on 'FAQ' to open the App FAQ document in pdf format
c) Click on download icon or right click and save the document on your device.
The App FAQ document is also available under the Help section on Sandes App."
How can I view the portal FAQ?
"a) Click on 'Download Centre' icon
b) Under the heading of Support, click on 'FAQ-Sandes Portal' to open the Portal FAQ document in pdf format
c) Click on download icon or right click and save the document on your device."
How can I view the Release notes?
"a) Click on 'Download Centre' icon
b) Under the heading of Support, click on 'Release Notes' to open the release notes detailing all the changes and additions in functionality and User Interface in the App versions releases."
How can I view the Android Quick Reference Guide?
"a) Click on 'Download Centre' icon
b) Under the heading of Download Center, below the 'Android icon' click on 'QRG' to open the Android QRG document in pdf format
c) Click on download icon or right click and save the document on your device."
How can I view the iOS Quick Reference Guide?
"a) Click on 'Download Centre' icon
b) Under the heading of Download Center, below the 'iOS icon' click on 'QRG' to open the iOS QRG document in pdf format
c) Click on download icon or right click and save the document on your device."
How to know and download the latest version of Sandes App available for Android?
"a) Click on 'Download Centre' icon
b) Under the heading of Download Center, below the 'Android icon', the latest version of the Sandes App for Android users is available.
c) Click on Download button to download the apk file."
How to know the latest version of Sandes App available for iOS?
"a) Click on 'Download Centre' icon
b) Under the heading of Download Center, below the 'iOS icon' , the information and link to download the latest version of the Sandes App for iOS users from Apple store is available.
c) Click on 'Download from Apple App Store' to access the link for Apple store."
How can I know the role from which I have been currently logged in the portal?
"a) Click on role drop-down located at the extreme right side of page
b) The list of all roles which are assigned to the user is displayed
c) The role from which user is currently logged in the portal is highlighted with a "
How can I switch between the roles assigned to me?
"a) Click on role drop-down located at the extreme right side of page
b) The list of all roles which are assigned to the user is displayed
c) User should click on the role from which they want to login to the portal
d) User would be redirected to the login page
e) User should now login using their credentials and Sandes OTP or using the LDAP credentials
For security reasons, user is required to provide their credentials again while switching roles."
When I click on another role from the drop-down menu, I am redirected to login page. Why is this happening?
For security reasons, user is required to provide their credentials again while switching roles.
How to logout from the Portal?
"a) Click on role drop-down located at the extreme right side of page
b) Click on Logout "
Can I access the Portal while being logged out?
You need to login again to the portal to access the complete features available.
What is Sandes Web?
Sandes has provisioned the availability of Sandes App features on desktop or laptop through the Sandes Web platform.
How can I access the Sandes Web?
"a) Login on Sandes portal www.sandes.gov.in
b) Tap on ""Sign In-Sandes OTP"" and provide your registered mobile number, captcha and OTP received on Sandes App. Govt. users may login using their LDAP credentials.
c) Click on 'App Download Centre' from the home page of portal and then tap on 'Launch Sandes Web'
d) Go to Sandes App and tap on 'Connect' option when prompted
e) Scan the QR code as displayed on the desktop/laptop screen with the Sandes App to connect to Sandes Web.
On successful login, the user will get message “Sandes web connected successfully” on Sandes App and the Home page of Sandes Web "
How should I scan the QR code displayed while connecting Sandes Web?
Scan the QR code as displayed on the desktop/laptop screen with the Sandes App to connect to Sandes Web.
Can I access the Sandes Web on Android device?
Yes, you can access Sandes Web on Android device.
Can I access the Sandes Web on iOS device?
Yes, currently Sandes Web is available on iOS device.
What functionalities can I access on Sandes Web?
"The following features are available to user on Sandes Web
a) View Chats, Contacts and Groups
b) Send/receive messages and files (Audio/Video/Image/Word/PDF/Excel/Contacts)
c) Pin/ Unpin a message"
How to view recent chats ?
"a) The messages tab is displayed on left hand side of the home page of Sandes Web along with recent chats
b) Click on any of these chats to resume messaging with contacts whom user has recently chatted with"
How to view list of contacts and contact detail?
"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts'
b) Click on 'Contacts' to view list of Sandes contacts of user.
c) User should click on the contact name whose information user wishes to view.
d) The chat window of the contact is shown. Click on Contact name from top of this window to view details of the contact such as Name, display photo, designation, OU name, email id, contact number etc.
e) Click on X displayed at the bottom of window to close the contact list"
How to view list of groups and group detail?
"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts'
b) Click on 'Groups' to view list of groups where the user is a group member. The list displays group title, description and group image of all these groups
c) User should click on the group whose details user wishes to view.
d) The group chat window is shown. Click on group title from top of this window to view additional details of the group such as list of groups members etc.
e) Click on X displayed at the bottom of window to close the group list
"
How to search a contact from the list of contacts?
"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts'
b) Click on 'Contacts' to view list of Sandes contacts of user.
c) Type keyword in the textbox with the search icon displayed on top of the contact list
d) The contact(s) whose name contains the keyword entered by user will be displayed
"
How to search a group from the list of groups?
"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts'
b) Click on 'Groups' to view list of groups where the user is a group member. The list displays group title, description and group image of all these groups
c) Type keyword in the textbox with the search icon displayed on top of the group list
d) The group(s) whose title contains the keyword entered by user will be displayed
"
How to send messages to a Contact through Sandes Web?
"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts'
b) Click on 'Contacts' to view list of Sandes contacts of user.
c) User should click on the contact name with whom user wants to chat.
d) Type the message in the textbox provided and click on right arrow displayed or press Enter button from keyboard"
How to send file to a Contact through Sandes Web?
"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts'
b) Click on 'Contacts' to view list of Sandes contacts of user.
c) User should click on the contact name with whom user wants to chat.
d) Click on Camera icon to share image file or click on File icon to select Word, Pdf, excel file and then select the file from file menu shown. If file is not visible to user, select the “All Files (*. *)” option or appropriate option based on user’s browser and then select the file.
e) Click on Open in the File menu.
Presently, files of type word, pdf, excel, images may be shared through Sandes Web."
How to send messages to a group through Sandes Web?
"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts'
b) Click on 'Groups' to view list of groups where the user is a group member.
c) User should click on the group title/group name where user wants to chat.
d) Type the message in the textbox provided and click on right arrow displayed or press Enter button from keyboard"
How to send file to a group through Sandes Web?
"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts'
b) Click on 'Groups' to view list of groups where the user is a group member.
c) User should click on the group title/group name where user wants to chat.
d) Click on Camera icon to share image file or click on File icon to select Word, Pdf, excel file and then select the file from file menu shown. If file is not visible to user, select the “All Files (*. *)” option or appropriate option based on user’s browser and then select the file.
e) Click on Open in the File menu.
Presently, files of type word, pdf, excel, images may be shared through Sandes Web."
How to reply to a message received in individual or group chat through Sandes Web?
"a) Select the Contact/group where user wants to reply to a message
b) Tap on three vertical dots against the message where user wants to reply
c) Tap on 'Reply' icon
d) Type the message in the textbox provided. User can preview the reply that user is sending.
e) Click on right arrow displayed or press Enter button from keyboard"
How to pin a message in individual or group chat through Sandes Web?
"a) Select the Contact/group where user wants to pin a message
b) Tap on three vertical dots against the message which user wants to pin
c) Tap on 'Pin Message' icon
The message is now displayed with a Pin icon"
How to unpin a message in individual or group chat through Sandes Web?
"a) Select the Contact/group where user wants to unpin a message
b) Tap on three vertical dots against the message which user wants to unpin
c) Tap on 'Unpin Message' icon
The pin icon is removed from the message and it is now displayed as a normal message."
How to enable notifications for Sandes Web?
"a) Click on bell/notification icon displayed on the top of chats tab.
b) Give Confirmation ‘Ok’ when prompted.
c) Notifications will be enabled for Sandes Web"
How to view information and version number of Sandes Web?
"a) Click on three vertical dots displayed on the top of chats tab
b) Click on About Sandes"
How to Logout from the Sandes Web?
"a) Click on three dots displayed on the top of chats tab on Sandes Web
b) Click on Logout"
How can I integrate my eGOV App with Sandes?
You just have to submit a form to the concerned division. After due process, your App will be whitelisted and thereafter, you can use our client services to integrate with Sandes Application.
What functionalities can I access after integration with Sandes?
Various services like alerts and OTPs from your e-Gov App will be shared to Sandes.
