1800 111 555

Aebas

If the user is unable to mark attendance

Collect information in Phase 1.Ask the user about the error code. Based on the error code, provide the solution.

If the user wants activate his biometric device

User to Contact his Nodal Officer for the activation code and activation of the device.User can refer the link https://www.nic.in/directory/ for more information about Nodal officer.

For how long the Activation code is valid

The activation code is valid only for one day.

User is unable to check attendance of all employees

Create ticket through Service Desk https://servicedesk.nic.in/ and select problem to AEBAS.

User wants activation code

Kindly contact Nodal Officer for device activation code.User can refer the link https://www.nic.in/directory/ for more information about Nodal officer.

User marked his attendance but its showing absent

Create ticket through Service Desk https://servicedesk.nic.in/ and select problem to AEBAS.

User wants to know how to add the holidays in the attendance

Kindly contact your Nodal Officer for adding Holidays or you can refer the link https://www.nic.in/directory/ for more information about Nodal officer.

User was on casual leave but its showing absent

Kindly update Leave in your Login and leave should be approved by the Reporting officer or the Nodal officer.You can refer the link https://www.nic.in/directory/ for more information about Nodal officer.

User is unable to mark attendance error 527

Please ask the user the error generated. Based on the error code, provide the solution specified in phase1.

Device is not working error 99043

Please Try Again, This May be temporary Error. If facing the same issue again then Register Complaint https://servicedesk.nic.in

Device is not working

Kindly reinstall device driver. Please ask the user the error generated.Based on the error code, provide the solution. If reason not mentioned, contact AEBAS Device team or Nodal Officer.

User is unable to register an employee on biometric

Kindly follow: Check if the details entered by the user are exactly same as in UIDAI. Check if aadhaar authentication failed, if yes then user to verify the data entered. If the user already exists, transfer of the employees is required by previous nodal officer. In case, of any updation in Aadhaar contact the UIDAI.

User wants new software

For latest AEBAS device softwares, RD services, drivers and installation guide, visit URL: basreports.attendance.gov.in/downloads

User is unable to select office location during Employee Registration

To select office location, user would select district and associated location. If the location is not existing for the selected district, select all option in District.

User wants to unlock one employee

If a user is getting 330 error then for Unlock of Biometric, contact UIDAI. If a user is getting 9906 then for unblock employee, contact your Nodal officer.You can refer the link https://www.nic.in/directory/ for more information aboutNodal officer.

User wants to activate two employees, Profile is not showing

Kindly contact Nodal Officer and search an employee in Manage Employee menu.You can refer the link https://www.nic.in/directory/ for more information aboutNodal officer.

User wants to update a mobile no

For attendance marking only, mobile number is updated on the AEBAS portal. For updation of mobile number in Aadhaar, contact UIDAI.

User wants to know procedure of transfer out from organization

Respective Nodal officer can transfer employees. For reference :: https://attendance.gov.in/assets/doc/transfer_manual_v1.pdf.You can refer the link https://www.nic.in/directory/ for more information aboutNodal officer.

User is unable to fetch all employees? data

Identify the type of user, only nodal officer can see the reports for all the users. Kindly contact your nodal Officer for further details.You can refer the link https://www.nic.in/directory/ for more information about Nodal officer.

User is unable to check attendance report

Identify the type of user, only nodal officer can see the reports for all the users. Kindly contact your nodal Officer for further details. Employee can check their own reports only.Kindly contact your nodal officer for further details.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

User wants to correct his employee code

Kindly contact the nodal officer of your organization for changing of your employee code in your profile.

User is unable to login

Ask the Role of the user (Employee/Nodal/Subnodal). If user is Sub-nodal, contact the related Nodal officer. If user is Employee, click on forgot password. If user is Nodal, send request to service helpdesk.

User is unable to verify the bio metric device

Kindly contact the Nodal Officer.You can refer the link https://www.nic.in/directory/ for more information aboutNodal officer.

User wants NIC coordinator details

NIC coordinator details can be arranged by their Ministry.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

Software issue and RD service is not running

Kindly Restart and Reinstall RD services.

What is the size and format of Photo to be uploaded while employee registration

Size and format of Photo to be uploaded in JPG format upto 150 Kb.

Who can be my Nodal officer

Organization at the time of onboarding would decide the officer for this system, preferably Director level officer or above.

Who can be Bio-metrics Admin

Nodal Officer can appoint any employee as Biometric Admin. The Bio Device Admin should have Aadhaar.

If the user has transferred from the organization but in the new organization he/she is unable to mark the attendance, what should he do?

User should be transferred out from the previous or last organization and transferred in, in the present organization and only the nodal officer can transfer out and transfer in for the employee. Ensure that the transfer is accepted on both sides for attendance marking.

User wants to approve the leave

Ensure that the user has mapped to the Reporting officer or Nodal officer. For further info, kindly contact the nodal officer. You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

User wants to approve the tours

Ensure that the user has mapped to the Reporting officer or Nodal officer. For further info, kindly contact the nodal officer.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

Who can make the necessary changes in my attendance

Attendance marking is Aadhaar Authenticated. Based on successful attendance marking, the time is recorded. There is no way to change the Aadhaar authenticated data.

300 Biometric Mismatch

User to try attendance after some time

1201 ASA Connectivity Lost to UIDAI.

User to try attendance after some time

1204 No Response from UIDAI.

User to try attendance after some time

1205 Delay in response from AUA/ASA to UIDAI.

User to try attendance after some time

9904 Fluctuation in Authentication Setup. Please try again. Sorry for Inconvenience.

User to register in the system or recheck the attendance ID typed for marking

9902 User Not Registered.

User to contact his organization nodal officer to unblock.

9906 Blocked by reporting officer.

Kindly reinstall RD services. If Issue still persist. Kindly call on Toll-free 1800111555 or visit https://servicedesk.nic.in to register the complaint.

500 Invalid encryption of Skey.

Kindly reinstall RD services. If Issue still persist. Kindly call on Toll-free 1800111555 or visit https://servicedesk.nic.in to register the complaint.

502 Invalid encryption of PID

Update your local device timings

562 Device Time is wrong.

User must unlock his biometrics by contacting the UIDAI support and get his biometric unlocked and get himself authenticated.

330 Biometric locked. Kindly contact UIDAI Helpline

Kindly contact UIDAI Helpline.

951 Biometric lock related technical error.

Please try marking after 15 minutes

998 Template not in Aadhaar.

Please try marking attendance after sometime.

9901 Technical Error.

Please try marking attendance after sometime.

9903 Invalid Device.

Please try later, else contact Vendor

521 /524 / 527 / 812 Failure from Device Vendor Service.

Scan your finger within the stipulated time period.

700

Restart Device or Contact Vendor.

720 Device Initialization Error due to communication / link failure.

Place finger properly in scanner.

730 Finger Capture issue

Kiindly contact to your Vendor for this issue.

900 Device not authorized for AEBAS

Go to Setting then Apps after that Mantra Management Client find Storage and clear data.

Data Sign Failed

There is issue in ACPL Wall mounted biometric device. I have attached screenshot of error.so kindly look into it and resolve it ASAP.

Error 999 - Mobile / Tablet not trusted.

Please try marking attendance after sometime.

Error 3.1 - Improper response from server

RD Services gets Disconnect and required to restart the services from the Management App

Error 512 - RD not working

RD Services gets Disconnect and required to restart the services from the Management App

Error 521 - Server not connected

Temporary Error - Required Device Reboot

Error 822 - Internal server error

Device not registered at Vendor level

Error 740 - Device not registered

Tablet - RD Service get disconnect and required the services to restart

Error 720 - Verifying from the server

Desktop Device - User not extracting correctly

Error 1311 - Extract files

Mantra Desktop Issue - First Helpdesk team review the issue via remote i.e. Any block of port by AV, Check Time setting , Reinstall , Key rotation check and if issue still persists then required to contact the Vendor.

Error 1000 - Unhandled exception

Desktop Device not connecting with RD Service. A popup appear on device to login via PC administrator account

Error 1321 - Device is not detected properly in system.

Finger Print Sensor to have a setting in Proxy Setup ie. IP

Error 407 - Proxy error

A popup appear on device to login via PC administrator account

Error 407 - System configuration error log on services.

User need to wait for few minutes as device is check the "root" status and Management Services. Once all get "ok" status the device start working

Error 810 - Mantra Device issue.

AV Blocked the client/Proxy

Desktop Device - Accessing the feature. Path server not found.

Kindly call on Toll-free 1800111555 or visit https://servicedesk.nic.in to register the complaint.

Error 811 - Missing biometric data.

Kindly call on Toll-free 1800111555 or visit https://servicedesk.nic.in to register the complaint.

Error 500 - Technical error (Unknown Error).

User biometric stored in the UIDAI does not match with the user marking attendance biometric. Ensure correct attendance id is entered for authentication. Try authenticating using different finger in case of biometric mismatch. Try marking attendance on another device. If problem persists then kindly get in touch with UIDAI support to update the biometric.

Email

User is unable to login.

Ensure that the username and password are correct. In case the problem persists, Kindly call on Toll-free 1800111555 or visit https://servicedesk.nic.in to register the complaint.

User forgot his Email account password and wants to reset.

Click on the Forgot Password link. It will take you to "https://passapp.email.gov.in ". Follow the steps to re-set your password.

User wants to update new mobile number with Email id.

Kindly forward a mail to support@gov.in through your NIC coordinator " with following details , name , designation, ministry/department, date of retirement etc along with the new mobile number. Alternatively, you can apply through https://eforms.nic.in

User forgot password and tried to reset paasword ( Passapp) but OTP is not getting on linked mobile number.

Kindly check registered mobile number or Kindly call on Toll-free 1800111555 or visit https://servicedesk.nic.in to register the complaint.

User forgot user id and password both.

Kindly forward mail from an alternate id to support@gov.in through your NIC coordinator with following details like , name , designation, ministry/department , mobile number, date of retirement etc. Alternatively, you may register a ticket by calling on toll free number 1800111555.

User tried for login but it is reflecting invalid user id /password error.

Kindly forward mail to your NIC coordinator with following details like , name , designation, ministry/department. Alternatively, you may register a ticket by calling on toll free number 1800111555.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

User wants to know how to get /create email account of " domain @gov/nic.in " .

Applications for email accounts are entertained only through https://eforms.nic.in. For any help/clarifications please call us on Toll-free 1800 111 555

User applied for creation of Email account application/request is pending with " reporting/forwarding/nodal officer".

Kindly contact reporting/forwarding/nodal officer for the same.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

User wants to reset his Email password but linked mobile number is not working /wrong mentioned .

Kindly forward mail to support@gov.in through your NIC coordinator with following details , name , designation, ministry/department, date of retirement etc . Along with the new mobile number. Alternatively, you can apply through https://eforms.nic.in. Once the mobile number is updated the password can be reset though https://passapp.email.gov.in.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

User wants to configure his Email account on outlook.

For https://email.gov.in users, kindly refer the What's New document available on the home page of https://email.gov.in and refer page no. 43, point no. 7 (V and VI ) for the same. For https://mail.gov.in users, kindly refer https://mail.gov.in/iwc_static/c11n/allDomain/layout/faq.html Q. No 3

User wants to configure his Email account on IMAP/POP.

For https://email.gov.in users, kindly refer the What's New document available on the home page of https://email.gov.in and refer page no. 37, point no. 7 for the same. For mail.gov.in users kindly refer https://mail.gov.in/iwc_static/c11n/allDomain/layout/faq.html

User is unable to forward mails.

Kindly call on Toll-free 1800111555 or visit https://servicedesk.nic.in to register the complaint.

User is not receiving mails.

Kindly call on 1800111555 to register the complaint.

User visited portal "Eforms.nic.in " and he/she is unable to enter his telephone number while registration.

Kindly fill telephone number in this format " 011-22565XXXXX "

User got newly user id and password , he/she logged in but unable to update profile.

The user will be asked to confirm the details entered in the profile page. Ensure that all the mandatory fields are filled. Ensure that the new password conforms to the password policy.

User is updating Email profile asking current and new password, password do not have any dictionary words.

Please refer the password policy on https://msgapp.email.gov.in/docs/assets/download/Password_Policy.pdf

User logged in but calendar is not showing .

Kindly call on Toll-free 1800111555 or visit https://servicedesk.nic.in to register the complaint.

User logged in but inbox is not showing.

Firstly, it should be confirmed whether the email account is created with or without mailbox, if it is created with mailbox then please register a ticket by calling 1800 111 555.

User applied for new Email account , he/she got user id need password for first time login .

Password is mentioned in the sms sent to the user immediately after the account is created. In case the user wants to change the password, follows steps mentioned in FAQ NO 3 in password policy.

User got "passapp.email.gov.in " how to go through for the same .

Enter Email id and captcha than submit. Then enter the random number which is sent to the registered mobile number.Then enter the new password as per password policy and confirm the password in the second field, enter the captcha and submit.

Is it possible to link a mobile number with two or more than two Email accounts ?( Vice-Versa )

A single mobile number can be linked to three email accounts : one name-based and two designation-based email ids.

User wants to know that nic/gov.in email service is chargeable.

For a government employee email service is provided free of cost.

User wants to know how many days it will take to create @gov/nic.in Email account .

It will take working one working day for single account creation and 7 working days for bulk account creation.

User wants to know this service is only online /manually .

Email account creation requests are accepted only through https://eforms.nic.in

Mail server is not working.

Kindly call on Toll-free 1800111555 or visit https://servicedesk.nic.in to register the complaint.

User logged in but error reflecting session timeout and automatically logged out .

Kindly request the user to clear browser history, browser cache, login to private browser, also, the IP from which the user is trying to login should be a static IP. In case you still experience difficulty call 1800111555 and register a complaint.

User wants to know about kavachh.

Kavach is two-factor authentication for https://email.gov.in

User wants to access his email account out of india what is the procedure for the same.

Kindly take the country access and use the URL kavach.mail.gov.in

User wants to renew his Email account, that will be expire on xx/yy/zzzz .

Kindly forward request to support@gov.in through your NIC coordinator along with your details like Name, Designation, Date of Birth, Date of Retiremment, Mobile No. etc.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

User will be retire on xx/yy/zzzz , he /she wants to continue the usage of the email id after his/her retirement.

Only those users who have put in 20 or more years of service in the Government can retain their email ids. Such users may forward the request to support@gov.in through their co-ordinator.

User wants to know, how can I can change password of my email account.

Kindly go through" passapp.email.gov.in " to reset password /change password.

How to use the address book?

For email.gov.in Kindly refer the What's new document available on the URL : https://email.gov.in, point no. 4, page no. 25. , for https://mail.gov.in, refer Ans. 8 given on the URL: https://msgapp.emailgov.in/docs/assets/uwc/help/en/p2.html#aefaa

WebSite (Webpage) for accessing the Email of gov/nic.in.

https://mail.gov.in and https://email.gov.in

User wants to configure Email id in android /iphone.

For email.gov.in users, kindly refer the What's New document available on the home page of https://email.gov.in and refer page no.37, point no. 7 (V and VI ) for the same. For mail.gov.in users, kindly refer https://mail.gov.in/iwc_static/c11n/allDomain/layout/faq.html Q. No 3.

User wants inbox data backup form DD/MM/YY to DD/MM/YY.

Backup has to be taken by user. Please refer email policy (Point no: 7.2(iii)) at: https://msgapp.emailgov.in/docs/assets/download/E-mail_policy_of_Government_of_India.pdf

eOffice

Map mail id with e-Office.

Kindly contact your eoffice administrator designated in your department.

Procedure to change the e-Office password.

Please be informed that e-Office doesn't store any password, please update/change password of your email id.

Correspondence related to e-File are not showing.

Kindly contact your system admin.

DSC/esigning is showing invalid.

Please be informed that signed DFA are to be downloaded from details available against respective dfa/issue.

User wants user id and password for e-Office.

Kindly contact your NIC Cordinator for email id & password.

DSC is not working while using Eoffice.

Kindly contact your e-Office administrator or follow DSC signer service user guidelines available at eoffice.gov.in.

If e-File contents are not appearing.

Kindly register the complaint on toll free number 1800111555.

E-office is not working.

Kindly contact your e-Office administrator or you can register the complaint by calling on our toll free number 1800111555.

e-File is not getting download automatically.

Please be informed that PDF plugins are not enabled in browser. Kindly contact local support team.

e-Office is showing as validity unknown.

Kindly contact your system admin.

Reinstall the e-Office.

Please be informed that e-Office is web-base appllication and can be accessed throught web browser (internet explorer or mozilla firefox).

User is unable to send the sms in e-office.

Kindly contact your system admin.

File Tracking System is not working properly.

Kindly contact your e-Office administrator.

User forgot the user id and password of e-Office.

Kindly contact your e-Office administrator.

On which platform user can initiate e-Office/ implement e-office.

Kindly drop a mail at eoffice-pmu@nic.in.

Procedure to open e-Office.

Kindly contact your e-Office administrator.

To assign the roll in e-office.

Please contact to your super admin account holder.

User is unable to login in the e-Office through VPN.

Kindly contact the network team or ellaborate with specific details.

User is unable to login in e-office account.

Kindly contact your e-Office administrator.

Error "credentials you provided can not be determined to be authentic" while login.

Kindly contact your e-Office administrator to know your login id.

Download noting through e-File.

Kindly contact your e-Office administrator for necessary roles to generate PDF in efile.

User is not able to open e-File.

Kindly contact your e-Office administrator.

User is unable to see some particular options after logging in e-Office.

Kindly contact your e-Office administrator for necessary roles.

Process to enable DFPD in e-Office.

Kindly register the complaint on toll free number 1800111555.

Procedure to change the local admin of e-office.

Kindly contact your e-Office administrator.

Procedure to get e-office premium and sparrow software.

Kindly drop a mail at "eoffice-pmu@nic.in".

To register training program.

Kindly coordinate with nic coordinator.

User is unable to take printout of pay slip.

Kindly contact your e-Office administrator or ellaborate with specific details.

User is unable to see files and receipts in e-Office.

Kindly contact your e-Office administrator for necessary roles.

The tabs are not visible to user in e-Office.

Kindly register the complaint on toll free number 1800111555.

e-sign in e-Office.

Kindly register the complaint on toll free number 1800111555.

User is unable to create e-sign.

Kindly contact your e-Office administrator.

User is unable to search the file.

Kindly contact your e-Office administrator.

User is unable to send any physical file.

Kindly register the complaint on toll free number 1800111555.

User is unable to apply for e-Leave.

Kindly register the complaint on toll free number 1800111555.

Site traffic, site loading and network problem.

Kindly contact the network team.

If the user is transferred to another dept, then what to do?

Kindly contact your e-Office administrator.

File is automatically closed.

File are not closed automatically. Kindly call on toll free number to register the complaint 1800111555.

What is e-Leaves module?

Kindly contact your e-Office administrator or refer to docs.eoffice.gov.in/e-Leave/e-Leave-user-manual.PDF to know about the e-Leaves module.

Procedure to deactivate the DSC in the super admin login.

Kindly ask super adminstrator to raise a ticket.

User is unable to send an e-File.

Kindly contact your e-Office administrator or ellaborate with specific details.

Employees details are not reflecting in main file?

Kindly register the complaint on toll free number 1800111555.

Procedure to upload the medical report in eleave while getting an error message of "fake path".

Kindly register the complaint on toll free number 1800111555.

Procedure to add an employee in e-Office.

Kindly contact your e-Office administrator or refer to docs.eoffice.gov.in/emd/localadminmanual.PDF.

Procedure to change the work flow for earn leave.

Kindly contact your e-Leave admin.

Re-register the DSC in e-Office.

Kindly contact your e-Office administrator or follow DSC signer service user guidelines available at eoffice.gov.in.

Procedure to close the physical file.

Please refer to docs.eoffice.gov.in/sop/closing_and_reopening_of_files.PDF.

e-Office user id correction can be done or not.

Kindly contact your e-Office administrator.

Cloud

If server's/VM's space is full or to increase the storage of VM.

Please be informed that you may increase the space of any of your VMs via cloud dashboard as per requirement from free available space. You may refer Org. admin or project admin help document from documents section of cloud dashboard for reference. In case if enough space not available in your account to allocate to VMs, then you may place online service request at https://cloud.gov.in/service_request/ through service request credentials. Plese let us know in case of any further issue/query.

User forgot his cloud password/reset password.

Kindly register the complaint by calling on toll free number 1800111555 and specify which password you forget whether it is VM login password or service request ID password or cloud dashboard password (Org/Project Admin). Kindly also provide more details as below mentioned : 1) Cloud Account Details ( like Cloud Reference No. / Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). ) 2) Error/issue screenshot if any for our reference. Please provide the above details to enable us to proceed further.

Update mobile no in cloud.

Please be informed that mobile number is not updated for any VM.In case if you want to get mobile number updated for any cloud account/in signup form then Registrant of the account can login to https://cloud.gov.in/signup/ using registrant mail id credentials and fill a change request form to make necessary changes at their end. If it is required to change the registrant mobile no. , then you may share the new registrant mobile no. , as registrant details will be changed from our end.

What is service request id?

Please be informed that the service request ID of any account is available with the cloud account owner/technical admins. If you are the owner/technical admin of account then you may confirm us to reset service request ID password and send you the Service request ID crednetials.

If user is unable to sign up.

Kindly register the complaint by calling on toll free number 1800111555 and explain your issue in detail and also provide more details as below mentioned : 1)  Cloud Account Details ( like Cloud Reference No. /  Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )  2) Error/issue screenshot if any for our reference. Please provide  the above details to enable us to proceed further.

Procedure to know public IP.

Kindly register the complaint by calling on toll free number 1800111555 and explain your issue in detail. Kindly confirm if you want to get public IP for your VM or want to know the status of any earlier placed public IP request.

If the VM's port is off.

Kindly register the complaint by calling on toll free number 1800111555 and explain your issue in detail and also provide more details as below mentioned : 1)  Cloud Account Details ( like Cloud Reference No. /  Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )  2) Details about the concerned VMs ( Web/App/DB )  like ( VM Name / VM IP ). 3) Error/issue screenshot if any for our reference. Please provide  the above details to enable us to proceed further.

The procedure to correct user's web server name.

Please be informed that if it is for Cloud VM name then it cannot be changed in NIC cloud setup. Else you may register the complaint by calling on toll free number.

User is unable to fill on boarding form.

Kindly register the complaint by calling on toll free number 1800111555 and share error/issue screenshot.

User is unable to login.

Kindly register the complaint by calling on toll free number 1800111555 and specify where you are unable to login whether it is service request url or cloud dashboard url or it is VM. In case of service request use correct url (http://cloud.gov.in/service_request) and credential of service request. In case of cloud dashboard please use cloud vpn having permission with correct dashboard url and credential. Please share the error screenshot after registering the complaint if you are still having any issue.

For technical assistance regarding cloud IP.

Kindly register the complaint by calling on toll free number 1800111555 and please explain your issue in detail and also provide more details as below mentioned : 1)  Cloud Account Details ( like Cloud Reference No. /  Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )  2) Details about the concerned VMs ( Web/App/DB )  like ( VM Name / VM IP ). 3) Error/issue screenshot if any for our reference. Please provide  the above details to enable us to proceed further.

Procedure to take back up IP while filling tape backup service form.

You have to fill Backup request form of that VM for which backup is required.

Procedure to change the details of registrar officer and NIC Cloud coordinator.

Please be informed that to change Owner/Tech admin details the registrant of account may fill the change request form by logging into https://cloud.gov.in/signup/ by using registrant mail id credentials as Owner/Tech admin details will be changed at user's end only. If it is required to change the registrant details then you may share the new registrant details , as registrant details will be changed from our end. For any changes in NIC Cloud Coordinator details , kindly refer available NIC Cloud Coordinator details on portal https://cloud.gov.in/contact.php and confirm if you want us to update any NIC Cloud coordinators details. Also kindly share the cloud account details like cloud account no./cloud unit code if the coordinator details need to be changed in account also.

Procedure to know status of user cloud account.

Kindly register the complaint by calling on toll free number 1800111555 and please explain your query in detail and also provide more details as below mentioned : - Cloud Account Details ( like Cloud Reference No. /  Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )  Please provide  the above details to enable us to proceed further.

Procedure to create new account of Cloud or onboarding procedure.

Please be informed that if you want to avail NIC Cloud Services, you may register for same at https://cloud.gov.in/registration.php Also you may refer below link for on boarding process : https://cloud.gov.in/onboarding_procedure.php

User is unable to access the URL which is hosted on cloud.

Kindly register the complaint by calling on toll free number 1800111555 and please explain your issue in detail and also provide more details as below mentioned : 1)  Cloud Account Details ( like Cloud Reference No. /  Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )  2) Error/issue screenshot if any for our reference. Please provide  the above details to enable us to proceed further.

User is unable to access Dashboard.

Please be informed that you can make sure that VPN having necessary permissions is connected before accesssing respective NIC cloud dashboard.If you still face any issue the kindly register the complaint by calling on toll free number 1800111555 and share below details : 1)  Cloud Account Details ( like Cloud Reference No. /  Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )  2) Details about the concerned VPN IP which you are using for connection. 3) Error/issue screenshot if any for our reference.

Cancel his VM request order.

Kindly register the complaint by calling on toll free number 1800111555 and confirm the Service Request Order ID to check the Order.

Procedure to connect the FTP through VPN.

Kindly login to VM and use below cmd to check if you are able to telnet internally on VM on ftp port 21 or not.   telnet  <VM IP>  21 If telnet gets failed, then you may check the port and ftp config. in VM at your end. If it is successful, then may check and make sure to use cloud VPN ( Provided to cloud users) to connect to VM. If using any other VPN other than cloud VPN , check and make sure to have required permission on your VPN to connect to VM on ftp.

View acknowledgement Grievance on the portal.

Kindly call on toll free number 1800111555 and also share error/issue screenshot on the ticket number mail.

Procedure to edit the pre-registration.

Please be informed that to change Owner/Tech admin details the registrant of account may fill the change request form by logging into https://cloud.gov.in/signup/ by using registrant mail id credentials as Owner/Tech admin details will be changed at user's end only. If it is required to change the registrant details then you may share the new registrant details , as registrant details will be changed from our end.

User is unable to access the Internet through Cloud Server.

Please be informed that internet connection is not provided on cloud VMs from our end. But a request for accessing any specific URL/website through desired port can be placed at NIC firewall by applying at https://farps.nic.in through respective NIC cloud coordinator.

Application DB backup but it is still showing pending.

Kindly register the complaint by calling on our toll free number 1800111555 and share the back up request ID to contact NDCSP support team and check status further.

What is the Security audit form?

Please be informed that you may contact your concerned NIC Cloud Coordinators for security audit related query.

SSL certificate implimentation in VM.

Please be informed that SSL certificate implimentation in VM is an OS level activity, it is required to be done at user end only. You may also contact respective NIC cloud coordinator for the SSL certificate related help.

Procedure to create VM's on Cloud.

Please be informed that you may create VMs through cloud dashboard. Please refer Org. admin or project admin help document from documents section of cloud dashboard for reference for help in cloud dashbaord related activities and let us know if still face any issue.

Error "internal server error" while submitting data on the website.

Kindly login to the VM remotely or through console from cloud dashboard and check the issue at OS/Application level. If you face any issue in accessing the VM also then please share below details : 1)  Cloud Account Details ( like Cloud Reference No. /  Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )  2) Details about the concerned VMs ( Web/App/DB )  like ( VM Name / VM IP ). 3) Error/issue screenshot if any for our reference.

Hosting details regarding bill payment details.

Please be informed that you may refer to the available online cost calculator on https://cloud.gov.in/calculator_scr1.php for cost information for cloud serviecs. If you have already registered for cloud services and want to know any payment related information please contact and coordinate with NICSI (coord-ndcsp@nic.in) at Telephone: 9868973075, 011-22444131 , VoIP 69005

Procedure to register for cloud backup.

Kindly login using service request ID credentials through the given link---- https://cloud.gov.in/service_request/ and apply for back up service online.

Apache are not working while user opening port 443 for SSL layer.

Please be informed that the SSL certificate implimentation in VM is an OS level activity, it is required to be done at user end only so you may check OS level config at your end. You may also contact respective NIC cloud coordinator for the SSL certificate related help.

Cost of 1VM with 64GB RAM, 2 CPU's and 64GB SAM Space U subble, HIPS and antivirus Tool.

Please be informed that you may refer availble online cost calculator on https://cloud.gov.in/calculator_scr1.php for cost information for cloud services.

Procedure to restart the Cloud IP.

Kindly login to your cloud dashboard and may restart from there. You may share below details if unable to restart from dashbaord: 1)  Cloud Account Details ( like Cloud Reference No. /  Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )  2) Details about the concerned VMs ( Web/App/DB )  like ( VM Name / VM IP ). 3) Error/issue screenshot if any for our reference.

Renewal of account of cloud.

Please contact and coordinate wit NICSI (coord-ndcsp@nic.in) at Telephone: 9868973075, 011-22444131 , VoIP 69005

Payment required for cloud services.

Please contact and coordinate with NICSI (coord-ndcsp@nic.in) at Telephone: 9868973075, 011-22444131 , VoIP 69005

Procedure to install the Linux software.

Kindly register the complaint by calling on our toll free number 1800111555 and explain your issue in detail and also provide more details as below mentioned : 1)  Cloud Account Details ( like Cloud Reference No. /  Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )  2) Details about the concerned VMs ( Web/App/DB )  like ( VM Name / VM IP ). 3) Error/issue screenshot if any for our reference. Please provide  the above details to enable us to proceed further.

Update VM Ware server.

Please be informed that if you want to install updates/patches in VM, Kindly register the complaint by calling on our toll free number 1800111555 and share the cloud account details (cloud account no./cloud unit code) and VM IP details so that we can assist you further accordingly.

Procedure and time line to use Cloud services.

Please be informed that you may refer Org. admin or project admin help document from documents section of cloud dashboard for help and kindly register the complaint by calling on our toll free number 1800111555 for any other issue.

eForms

User did not received any registration number after form submission.

Form must not have been submitted successfully by user. Final step in form submission is the page where user has to click one of three options online/manual/esign. On selecting either of these and submitting again, s/he will get the registration number. If user has followed all these steps and still s/he did not get Registration Number, please escalate it to eForms team.

User is facing issue while filing the application form on eforms.nic.in

Please ask user to share the screenshot and where exactly he is facing issues.

User wants to update the mobile number

First ask, where he wants to update the mobile number in eForm or NIC LDAP? If he just wants to update his mobile number in eForms, he can update it by clicking update mobile number link on profile. To update in LDAP, he will have to fill up the Update Mobile Number form in eform.nic.in.

User applied for email id but it is showing pending with support

Kindly contact to iNOC support team for status.

User is facing in eforms and login issue in IGRS

if there Is login issue in eforms send mail to support or eforms@nic.in.

User wants to link his new mobile number with his email id for whitelisting

S/he will have to fill up the Update Mobile Number form in eForms portal.

User is unable to fill the application form

Please ask user to share the screenshot and where exactly he is facing issues.

User wants to update the mobile number

Fisrt ask, where he wants to update the mobile number in eForm or NIC LDAP? If he just wants to update his mobile number in eForms, he can update it by clicking update mobile number link on profile. To update in LDAP, he will have to fill up the Update Mobile Number form in eform.nic.in.

User applied for an email id but the form was uploaded in illegible format, so user wants to apply again

User may cancel the request and fill up the form again by clicking Reject by login into the eForms Portal.

User is applying for email id, but mobile number is showing as already exist.

There is already an email address associated with that mobile number and user has to login with the same email address

User informed that While entering secretary's mail id the portal says that the "Under Secretary should be Government Employee

Kindly contact to your own department for the details of Under Secretary. Under Secretary must be a government employee.

User informed that when he is trying for IMAP his mail id but his reporting officer mail showing his mobile number

His Reporting Officer email address and Mobile number must be different than his email and mobile number.

user is unable to find the option on forms for canteen staff while applying for email id

He may use Account Type(Without Mailbox) while filling up the form.

User informed that email id is not created

Kindly contact inoc support team.

User is unable to check the status of the email id application

Ask User to Login in to eForms and check Track under Action in User Console or contact iNOC support Team.

User wants to know the procedure to apply for email id

Kindly refer the user manual which is given on the URL https://eforms.nic.in

User is unable to fill the reporting officer's details as there is no reporting officer up to HOD

We need approving authority who can approve the request. He may enter Forwarding Officer or Nodal Officer email address if there are no Reporting Officers available.

User's Email ID still is showing pending with the Reporting officer and his reporting officer is saying he has approved it.

User needs to share the screenshot where his RO has approved the request to eforms@nic.in

User's institute name is not reflecting in the drop down box of Eforms

Kindly contact inoc support team.

User informed that error occurred while entering landline number "Enter Official telephone number in correct format".

Please inform user to correct the format, format is (Enter Official Telephone Number in correct format, STD CODE[3-5 digits only]-TELEPHONE[6-15 only])

User wants to check the status of the email id application

Ask User to Login in to eForms and check Track under Action in User Console or contact iNOC support Team.

User wants to change the details of reporting officer in his application form

Kindly change your reporting officer's details through eforms profile.

User does not have any reporting officer, so unable to fill the application form

We need approving authority who can approve the request. He may enter Forwarding Officer or Nodal Officer email address if there are no Reporting Officers available.

User informed that while applying for wi-fi services as it shows that reporting officer should be a government employee and he is entering the details of his superintendent

We need approving authority who can approve the request. He may enter Forwarding Officer or Nodal Officer email address if there are no Reporting Officers available. As per flow, this email address must be in NIC LDAP.

User's application form has been rejected.

Kindly contact your DA-admin "aritra.cicp@gov.in" and Forward application through authorized channel

User wants to know the reason for rejection of his application form

The reason is mailed as ?with remarks? in mail body

User wants to know the procedure to apply for email id

Kindly refer the user manual which is given on the URL https://eforms.nic.in

User informed no option is showing to uploading the application form.

There is one option in my request (?upload scanned form)

User wants to cancel the application form

User can cancel it from User Console till it is CA Pending

User is unable to apply for email id as getting error message "please come through your gov email id. there is already an email address associated with this mobile number"

Please ask user to come with govt email id which already exists with his mobile number in ldap

User is unable to check the status of the email id application

Ask User to Login in to eForms and check Track under Action in User Console

User is applying for email id, but mobile number is showing as already exist.

A mobile number can be mapped maximum with 3 IDs as per policy. Hence, new ID can not be created.

User informed that While entering secretary's mail id the portal says that the "Under Secretary should be Government Employee

Kindly contact to your own department for the details of Under Secretary.

User wants to know the procedure to apply for email id

Kindly refer the user manual which is given on the URL https://eforms.nic.in

User wants to update the mobile number

Kindly forward your request through your NIC Coordinator for mobile number updation.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

User is trying to apply for email id but form is not accepting the OTP.

OTP is sent to the registered mobile linked with the email in the LDAP, with which user is login

User is unable to apply for email id as getting error message "please come through your gov email id. there is already an email address associated with this mobile number"

Please ask the user to login in eForms wth the govt id. You can check the email linked with the user?s mobile number and let them know the govt email .

User is unable to submit the new Email id request form after entering the captcha code.

Please refresh the page or change the browser or try in Private browsing.

User wants to change the nodal /reporting officer

If not NIC Employee , can change from Profile

User wants to change the reporting officer in his eforms

If not NIC Employee , can change from Profile

User wants to know the procedure to apply for email id

Kindly refer the user manual which is given on the URL https://eforms.nic.in

User wants to know the reason for rejection of her application form

The reason is mailed as ?with remarks? in mail body

User wants to change the nodal /reporting officer

If not NIC Employee , can change from Profile

User informed that form is not accepting the reporting officer details, also user does not have any joint secretary / under secretary in his office.

Usre will have to contact his Ministry in this case to find out Under Secretary or Joint Secreatry details.

User is unable to do eSign while creating new email account for department and unable to submit the otp .

May there is some issue in esign please ask user to try again or choose other option ?online?

User is unable to proceed further after entering OTP.

This issue has been resolved if it is exists please ask user to share screenshot

User is unable to approved the Email application on the site- "eforms.nic.in" as reporting officer

You will have to check specifically. Ideally it should not happen

User wants to know how to manage and distribution list

kindly provide the application registration number, so that we can check the details.

User is unable to track the status of the email

Ask User to Login in to eForms and check Track under Action in User Console

User applied for email id but it is showing as pending with DA Admin

User can raise a query to the DA

User wants to change the detials of the reporting officer

Once the form is submitted RO details cant be changed. User can cancel the request and fill another form with different RO Details

User is unable to apply for new email id as it is not taking captacha code

Please refresh the page or change the browser or try in Private browsing.

User does not have the details of the secretary and under secretary.

Kindly contact to your own department for the details of Under Secretary/Secretary.

User inforemd that while applying for email id it showing as u are not allowed to create id for this domain it should be nic.in only " whether it should be "punjab.gov.in ".

If user has selected FMS support staff it will accept only nic.in ask user to select other option like Govt/Psu Official,Consultant

User wants to get the link and procedure to approve the application form

Kindly refer the user manual which is given on the URL https://eforms.nic.in

User is unable to fill the form due to unavailability of landline number

Office Landline number is mandatory.

User did not received the password of the email id

You will have to check specifically. Ideally it should not happen. If user has got the email then Password can be changed from PassApp

User informed that he entered Landline No. instead of Mobile No. in Reporting Officer Details

kindly fill the name based email id of your reporting officer.

User does not have the details of the secretary and under secretary and also he is facing some error message.

Kindly contact to your own department for the details of Under Secretary/Secretary.

User is trying to apply for email id but it is showing that Email id is already exist

A mobile number can be mapped maximum with 3 IDs as per policy. Hence, new ID can not be created.

User wants to recover his email id and password

Support Team can give the email id from Preview Page corresponding to the Registration number as provided by the Applicant and he can change the password from PassApp

User as a reporting officer is unable to get the pending request in his inbox but getting the mail and messages regarding the same.

User should be asked to check in RO Panel and not in User Panel or any other Panel. If User is trying in IE then ask to try on alternate browsers as well

User wants to create the new email id

Ask user to fill single subscription form to create new email id

User wants to create the designation based bulk email ids but getting error message.

aAsk user to follow guidelines for designation based email id (email id should contain hyphen)

Applied for Bulk Emails so wanted to know

We have given sample file for bulk user please ask user to download the file and enter the details accordingly.

Wanted to verify the email

Kindly contact iNOc support team.

Already verified by Nodal officer but user did not receive the mail id

Application is pending with "DA admin"

Wanted to edit the details in application form after submission

You can do that from User Console till it is Pending with RO.

Details are showing wrong of Reporting officer when filling the form

Verify in Profile first, the details are picked from there only.

Wanted to update the profile and mobile no

Send the request to DA admin(mail id was provided)

Unable to submit the form

Please share the screenshot of error.

His reviewing officer was unbale to see his(user) application

User should be asked to check in RO Panel and not in User Panel or any other Panel. If User is trying in IE then ask to try on alternate browsers as well

Wants to change the designation

Kindly update the designation on eForms profile.

Unable to create the mail id because his mobile no is already using by other

Kindly contact inoc support team.

Unable to change the mobile no

Kindly forward your request to NIC coordinator.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

Unable to fill the department in the application form

Kindly share the screeshot for the same.

Unable to fill the Under Secretary's details in the application form

Kindly contact to your department for the details of Under Secretary

Unable to load the files for creation the mail id in Bulk

Please check the file format. You may find the sample file format in the portal.

Nodal officer is unable to see the application form of user

User should be asked to check in RO Panel and not in User Panel or any other Panel. If User is trying in IE then ask to try on alternate browsers as well

Unable to apply for bulk email id but it was rejected because the domain name should departmental based or state govt based

Kindly contact to your NIC Coordinator.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

Unable to apply again because it was rejected due to some mistakes

if it is rejected then user can apply again new request

Status was showing "pending with DA admin"

Request is pending with DA

User informed that "Culture department" was not showing while applying

Kindly contact INOC support team.

After tracking the status it is showing "pending with user"

Its a case of Manual Upload, wherein the user is requested to upload the scanned copy from User Console. Then the request would move to the RO Panel.

After tracking the status it is showing "pending with reporting officer"

Asked user to contact with concern person where the application form is pending

User was facing login issue

Kindly Share the screeshot for the same.

Wanted to know from which option his reporting officer will approve for IP change

Asked user to contact his reporting officer to "proceed online"

Unable to receive OTP while filling the application form

Kindly contact SMS Gateway Team and share your mobile number.

Wanted to update the list

Kindly forward your request to NIC coordinator.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

NIC coordinator has rejected

Application has been sent to NIC coordinator kindly wait for the approval.

When tracking the status then "pending with admindesk"

The request can be checked at ?Search a Registration Number? for the Admin Email where it is Pending. User or support can raise a query to Admin speed up the processing of the Request

Unable to apply for SMS services and edit the details which are automatically coming

Kindly share the screeshot for the same.

Unable to get OTP while applying for mail id

Kindly contact SMS Gateway Team and share your mobile number.

Wants to know if his reporting officer do not have the GOV/NIC mail id then what he has to be done

Kindly refer user manual, which is available on eforms portal

Site(eforms.nic.in) was not working

Kindly share the screeshot for the same.

User was facing login issue

Kindly share the screeshot for the same.

Unable to connect WiFi(ANANT)

Kindly Contact Wifi Team.

Unable to upload the excel sheet on eforms.nic.in for creation of mail id in bulk

we have given sample file for bulk user please ask user to download the file and enter the details accordingly

Wants to know how the reporting officer will approve the application

Reporting Officer will login into eForms and will approve the request online.

Unable to track the status

Ask User to Login in to eForms and check Track under Action in User Console

User had sent the request to Reporting officer but total pending request is showing Zero

User should be asked to check in RO Panel and not in User Panel or any other Panel. If User is trying in IE then ask to try on alternate browsers as well

User don?t have the landline no so what she will fill in that option

Office Landline number is mandatory.

Application form was pending with NIC coordinator

Mobile No was provided to contact

Wants to know the status of SMTP relay services

Ask User to Login in to eForms and check Track under Action in User Console

Gov.in

What is Sign up Issue?

This is the option through which any user register for first time on https://registry.gov.in. The email id must have to be in gov.in/nic.in. No other email can be registered and registration can be done only once for a single email id. After successfully registration, the registered user receives an email containing the login detail (User id/registration ID).

How I can reset the password?

In case user forgot the password, then the forget password link can be used for resetting the password.

How an Account get Locked?

After 3 unsuccessful login attempts the account get locked.

What I need to do if I lost/misplaced my login id?

This may happen sometime if proper handling of account is not done. User has to provide the domain name registered though the lost id to get the login id and register the complaint on 1800111555.

What I need to do if I lost/misplaced my domain id?

The domain id's can be viewed after login into the account through which it was registered and user needs to register the complaint on 1800111555.

How to Modify/ Update Contact?

If user wishes to update different contacts provided for different domain, user has the option to submit contact update request (Domain wise) and after the request gets approved by the Admin the new contacts will be displayed or reflected in the contact detail of respective domain.

How to Modify Sign In Contact?

If user wishes to update sign-in detail or login detail, user may submit sign in update request. Since the sign in is done on email id, so all detail other then email id could be updated through sign in updation request.

How to Modify/Update Name Server?

Domain wise the name server updation request can be submitted. Please note the name server IP must be located within the India. No gov.in sites are allowed to host outside India as the MHA guideline. The guide can be found on https://registry.gov.in/Mha_om-website-hosting.pdf.

What is DNS Issue?

User may register the DNS change request for 4th level domain. For all third level domain, they have directly contact DNS support, registry have no role in this.

What is the Delegation for Sub-Domain Registration?

If any user who have an active third level domain and whishes to register 4th level domain under it. For this user may submit delegation request to authorize them to create further domain.

How to register for Sub-domain?

After delegation provided to the user, user may register 4th level domain under the third level domain.

What is the process of Domain Registration?

For the complete domain registration process user may visit https://registry.gov.in.

What is the process of Domain Renewal?

The domain once registered has to be renewed, the renewal is usually done for 2 year or 1 year based on the website requirement.

What is the process of Domain Cancellation?

Once any domain is registered but no longer required or achieved its purpose then user may request for cancelation of the domain by generating the cancellation request.

Wifi

I want to connect with one of the WiFi services of NIC, how I can apply for the same?

To apply for the new NIC WiFi connection, you need to visit the website "eforms.nic.in".

I have a guest account of Atithi WiFi, how I could renew the same?

To renew the guest account of Atithi WiFi you can send your request to you NIC Coordinator.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

I want to change the MAC Address to access the WiFi on my mobile phone?

Kindly visit to our website "eforms.nic.in".

I want to renew the guest account of My WiFi?

Kindly forward your request to your NIC Coordinator.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

I want to renew the WiFi account of "ATITHI", what is the procedure for this?

Kindly forward your request to your NIC Coordinator.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

How to get password of the day for Swagat?

Kindly forward your request to your NIC Coordinator.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

How could I configure the WiFi in my system?

Kindly mail to "wifi@nic.in" through your NIC Coordinator.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

I am unable to connect Anant WiFi with his laptop, what should I do now?

Kindly follow the steps given in the manuals of acknowledgment mail of WiFi Registration.

How can I delete my WiFi Account?

Kindly mail to "wifi@nic.in" through your NIC Coordinator.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

How can I add a New MAC Address?

Kindly visit to our website "eforms.nic.in".

How can I modify my new MAC Address?

Kindly visit to our website "eforms.nic.in".

Suddenly my SWAGAT WIFI is not working?

Kindly check your messages as you have reached to data of 20GB or Your duration for usage is 8 hours has been completed.

I am a contractual employee of central government, How can I renew my WiFi?

Kindly forward your request to your NIC Coordinator.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

I want to delete my previous MAC Address.

Kindly visit to our website "eforms.nic.in".

How can I renew the Password of WiFi?

Kindly forward your request to your NIC Coordinator.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

How can I connect my two laptops with WiFi?

Kindly add your MAC Address by using the website "eforms.nic.in"

How can I connect my two cell phones with WiFi?

Kindly add your MAC Address by using the website "eforms.nic.in"

I am from the FMS staff which Wifi I can use?

You can use SARAS.

I am working in minsitry as a stenographer which Wifi I can use?

You can use ANANT.

I am working as a IAS officer which Wifi I can use?

You can use Vayu.

I need the wifi connection for biometric device, which one can I chosse?

You can use Device.

I have athiti account and now it is not working?

You can access Athiti for 3 months maximum and after that you can renew it.

I did not get the password for the day for AWAGAT.

Kindly contact to your NIC Coordinator.You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

I am using the 4 device on WiFi but the fourth device is not working?

You can access on maximum 3 devices/3 Mac address.

Which domain can take the account of ANANT, LEHAR and SARAS?

The mail id of domain having NKN,GOV,NIC can take these.

I am having my personal mail id which Wifi can I take?

You can take Athiti.

From where I can get the guest form of ATHITI WIFI?

Kindly visit "inoc.nic.in".

How can I get the ATHITI WIFI?

Kindly visit "inoc.nic.in".

On which devices we can use the WiFi?

You can use 1.) Android, 2.) Apple, 3.) Windows, 4.) Linux.

I want to know the protocol on which I can access the WiFi?

You can access 1.) PEAP-GTC, 2.) EAP-TLS, OR Browser.

How can I proceed for the Athiti wifi after filling the Guest form?

Kindly scan the copy of filled form and send it through the NIC Coordinator to "wifi@nic.in". You can refer the link https://www.nic.in/directory/ for more inofrmation about NIC Coordinator.

VPN

The procedure to autofill the user name.

Please be informed that you have to check whether DSC is expired or not. If not then reinstall the Certificate.

Getting error while installing DSC "Invalid password".

Kindly raise a ticket regarding this issue by calling on our toll free number 1800111555.

Procedure to change in VPN personal profile and reporting officer details/Change in permission.

Please be informed that only permissions can be edited, if you want to change your personal details/ Reporting officer's details then need to fill new form.

Procedure to renew/apply for a new DSC.

Kindly fill online renewal form from https://eforms.nic.in.

Procedure for new VPN account.

Kindly fill online form from https://eforms.nic.in.

Facing issue while applying for new VPN.

Please be informed that if you have issue in filling personal/ organisational details then it should be checked by Eforms team, for eofrms kindly call on toll free number 1800111555 to register a complaint.

Procedure to appliy for bulk account creation.

Kindly fill bulk account creation form available in 'Forms and Policy' tab on https://vpn.nic.in.

Track the status of VPN form.

Please be informed that you can track status on https://eforms.nic.in.

Procedure to add IPs to existing VPN.

Kindly fill online add to existed form from https://eforms.nic.in.

Fetch the server IP address details.

Please be informed that these details will be shown automatically while applying for renewal/modify form.

The procedure of Login on VPN.

Please be informed that you can go through the manual available at https://vpn.nic.in for configuring VPN.

Procedure to open port.

Kindly fill online add/modify form from https://eforms.nic.in.

Procedure to check status of Port open request.

Please be informed that you can track status on https://eforms.nic.in.

Unable to access cloud dashboard from existing VPN.

You need to login Cloud VPN assigned to him instead of normal VPN.

User's name was not coming automatically.

Check whether DSC is expired or not. If not then reinstall the Certificate.

User is unable to install DSC, getting error invalid password.

Raise a ticket regarding this issue for solving by VPN team.

User wants to do change in VPN.

Only permissions can be edited,if you want to change his personal details/ Reporting officer details then need to fill new form.

User wants renewal of DSC.

Kindly fill online renewal form from https://eforms.nic.in.

User wants to create new VPN account.

Kindly fill online form from https://eforms.nic.in.

User has issue while applying for new VPN.

If you have issue in filling personal/ organisational details then it should be checked by Eforms team.

User wants new account for DSC.

Kindly fill online renewal form from https://eforms.nic.in.

User wants to know the procedure for bulk account creation.

Kindly fill bulk account creation form available in 'Forms and Policy' tab on https://vpn.nic.in.

User wants status of his VPN form.

You can track status on https://eforms.nic.in.

User wants to add IPs to existing VPN.

Kindly fill online add to existed form from https://eforms.nic.in.

User wants to know server IP address details.

These details will be shown automatically while applying for renewal/modify form.

User wants to know the steps for Login on VPN.

You can go through the manual available at https://vpn.nic.in for configuring VPN.

User wants to open port.

Kindly fill online add/modify form from https://eforms.nic.in.

Status of Port open request.

You can track status on https://eforms.nic.in.

Unable to access cloud dashboard from existing VPN IP.

You need to login Cloud VPN assigned to him instead of normal VPN.

User wants to change some request in applied form.

Only permissions can be edited,if you want to change his personal details/ Reporting officer details then need to fill new form.

User is working through WebVPN but unable to login to the eoffice.

Please be informed that If you are able to login to VPN & not eoffice, then it is an eoffice issue.

User is working through VPN but unable to login to the Sparrow.

Please be informed that Sparrow VPN is not managed by NIC

User is unable to login to WebVPN (saccess.nic.in).

Please be informed:- Has the user got the account created? If yes,then the account locked message getting displayed? If no, then s/he entering the password correctly? If yes, then Register the complaint. If account is not created,then contact NIC coordinator or apply through eforms.nic.in.If account is locked message is getting displayed,then user would have received an email from vpnsupport@nic.in regarding it. Plz request user to respond to that email.

User is unable to connect with VPN (sconnect.nic.in).

Please be informed you have to check local network & DNS. If it is local network or DNS issue then contact local network support or ISP. Otherwise Register the complaint by calling on our toll free number.

User is trying to install DSC but the private key is not working.

Please be informed that private key is always sent to mobile SMS. Also,verify VPN number in SMS, so key for that account only is used. Please check if user is using the same. If issue persists, then Register the complaint.

User wants to know that can he install vpn certificate in 2 system.

Please be informed that procedure to install & configure VPN is available on vpn.nic.in

How to take webvpn account.

Please be informed that you have to apply for new VPN through eforms.nic.in from the common form for the app that user wants to access. If the app is added on webvpn then it will be automatically created. There is no separate form for it.

User wants to update the email id in webvpn.

Please be informed that email will be updated only after confirmation from NIC coordinator. So register your complaint by calling on our toll free number 1800-111-555.

User is unable to import DSC with my Device.

Register your complaint by calling on our toll free number 1800-111-555.

User is unable to authente VPN client as it is showing authentication failed.

Register your complaint by calling on our toll free number 1800-111-555.

User's account got disabled but the certificate is not expired yet.

Please be informed that you have to renew your account,so new account would have been issued and old disabled.

User wants private key.

Register your complaint by calling on our toll free number 1800-111-555.

User wants to retain the vpn password.

Register your complaint by calling on our toll free number 1800-111-555.

User wants to change/update/replace the old mobile number with WebVPN.

Please be informed that mobile will be updated only after confirmation from NIC coordinator. So, Register the complaint by calling on our toll free number 1800-111-555.

User wants to change/update/replace the old mobile number with vpn client.

Please be informed that mobile will be updated only after confirmation from NIC coordinator. So, Register the complaint by calling on our toll free number 1800-111-555.

User wants to know the procedure for the WebVPN.

Please be informed that you have to apply for new VPN through eforms.nic.in from the common form for the app that user wants to access. If the app is added on webvpn then it will be automatically created. There is no separate form for it.

User's VPN is auto logged out again and again.

Please be informed that there is an idle timeout set which means account will be logged out after that time due to inactivity. If WebVPN is logged out while working ,then Register the complaint by calling on our toll free number 1800-111-555.

What is the renew process of the VPN?

Please be informed that you have to login into eforms.nic.in with registered email address and then use renew option.

User's VPN account is locked, how to unlock it?

Please be informed that It is locked due to suspected compromise and an email was sent to registered email from vpnsupport@nic.in. Kindly ask the user to respond to that and account will be enabled.

WebVPN account of an officer is reported to be blocked, how to unblock it.

Please be informed that It is locked due to suspected compromise and an email was sent to registered email from vpnsupport@nic.in. Kindly ask the user to respond to that and account will be enabled.

User is unable to login in WebVPN as it shows incorrect user name and password .

Please be informed that either your account is not created in WebVPN or the password is wrong.

User wants to know how he can access this Website - security.nic.in

Please be informed that the Website - security.nic.in is now added on WebVPN.

What is the full procedure for VPN Account.

Kindly apply through eform.nic.in

User is unable to get the OTP in saccess.nic.in through SMS token.

kindly check that maybe issue with local network. Kindly configure Mobile App.

User's requested for new Account of VPN has been rejected so he wants to know the reason of it.

Reason is mentioned in the email. Also, the user can login to eforms.nic.in and check status of the request.

User is not able to login https://saccess.nic.in/ to check digital.nic.in. Error is- You are denied to login into VPN. The reasons could be one of the following: 1. You may have selected wrong organization on the login page. Please select correct organization and login again. 2. You are not given access to any application by VPN administrator .Please contact IT help-desk for support .

Please be informed that account is not created. Kindly apply for a new VPN to access digital.nic.in in eforms.nic.in.

On connecting VPN successfully, internet access through jio wi-fi is lost and digital.nic.in is not getting. So cannot login to digital.nic.in

Please be informed that Internet is not allowed over client VPN as per policy. If any site,including digital,is not accessible then you may add it to the vpn account through eforms.nic.in by using add option.

User has applied for the VPN certificate. VPN certificate is generated. Reporting officer is on leave. So how to proceed the application without approved by Reporting officer.

Please be informed that there is no option for account creation without approval of RO. Alternatively,user can fill another form with a different RO who is still in office.

User's VPN account is disabled.

Please be informed that it is locked due to suspected compromise and an email is sent to registered email from vpnsupport@nic.in. Kindly respond to that mail and account will be enabled.

User is applying for New VPN account but user does not know about these details. IP address . Application URL. Destination Port.

Kindly contact your respective NIC coordinator for these details.

User is unable to export VPN PXF file his Linux system and getting error. Error-PKSC Has 12 Operations failed unknow reason.

Register your complaint by calling on our toll free number 1800-111-555.

linknknall.nic.in is not working on VPN. Previously it used to work but after new vpn and modified vpn, its not working.

Please be informed that Internet is not allowed over client VPN as per policy. If any site, including digital,is not accessible then you may add it to the vpn account through eforms.nic.in by using add option.

VPN account is disabled.

Please be informed that it is locked due to suspected compromise and an email is sent to registered email from vpnsupport@nic.in. Kindly respond to that mail and account will be enabled.

Quick SMS

Procedure to avail the Quick SMS Service.

Please be informed that if you have a government email address i.e. your id is present in NIC LDAP, then please go to https://quicksms.emailgov.in and enter your credentials then OTP will be sent on your registered mobile number in LDAP to access the service.

Credential to use Quick SMS Portal/Service.

Please be informed that your NIC email and password are the credential to login the quickSMS. For sending bulk SMS (more than allowed limit), please contact smssupport@nic.in, they will provide you the credentials for the same.

Procedure to update profile.

Kindly go to https://msgapp.emailgov.in/profile/ to update your profile.

Recover the forgotten password.

Kindly go to https://passapp.emailgov.in/passapp/ and follow the process to reset password.

Proccedure to create group.

Kindly go to Group Management in Left Panel and then enter the group name. Then click on ‘+’ symbol to create a group.

Login procedure for Quick SMS.

Kindly enter your credentials and OTP which is sent on your registered mobile number to access the service.

Add/remove recipient in Group _List.

Kindly "go to Group Management in Left Panel >> Click on "Click to see CONTACTS" >> Click on "ADD CONTACT" >> enter details >> Click on '+' symbol" to create a contact. Similarly, in tabular form, there are added contacts and you may remove a contact on clicking "Trash" icon

Procedure to Forward SMS.

Please be informed that in Sent SMS in Left Panel, there is "Forward" icon on the left side of "Trash" icon. You can use this option forward the SMS.

Specify the recipient count (Number of users ) in A Group List.

Please be informed that there is no limit in group members.

Character Limit for SMS.

Please be informed that the limit of characters are 2000.

The Manual of SMS Services.

Please note, You can refer a manual at https://quicksmsdr.nic.in/peyamk/quickSMS%20Doc%203.0.pdf for more details.

Parichay

User is unable to access the Parichay Portal.

1. Check if entered Parichay URL is correct https://parichay.nic.in/ 2 Check if the Parichay URL is getting resolved or not to correct IP Address via DNS (nslookup parichay.nic.in) 3. Try telnet Parichay URL for https port (How to telnet)

Error "Service not found" while login Parichay.

1. Crosscheck Capital and Small letters in service name 2. Contact to application owner and check if that service is registered with Parichay or not. 3. Application owner list can be found based on the service name. For list, call NIC Support

Error "Unauthorized access page" while accessing Parichayn portal.

1. The respective application seems to be calling invalid Parichay URL. 2. Try opening https://parichay.nic.in

Error "user is not authorized to access the application" after successfully login to parichay and while accessing certain applications.

You are not authorized to access the respective application. Kindly contact the application owner

User is unable to receive an OTP on mobile.

1. Kindly verify your registered mobile number as shown (first 2 and last 2 digits) on OTP page of Parichay application 2. If the mobile number is correct, check whether OTP is received on email or not. 3. If yes, there might be some problem with the mobile network. 4. If not, kindly contact NIC Support.

User is getting multiple redirect error page after successful login.

There might be some application issue while integrating with Parichay. Kindly contact application owner.

User is getting OTP on every login.

1. Every time while login, you are requested to remember the known environment. Click on “Remember my device” to remember that device/ environment. 2. If any of the parameter (IP, Browser Id, or OS) of the environment changes, you will get the OTP.

User needs to enter the password again and again while using different application.

1. There are certain applications which maintain their session timeout differently. 2. If session is idle for that time (session timeout), you will be asked to enter password again in order to login back to respective application.

User logged out from all the application while logging out from a single application.

This is how SSO works, if you are logging out from any of the application, it implies that you are doing logout forcefully and that is why you will get logged out from all the applications.

User see all the device on which he has logged in his parichay account.

1. Open https://parichay.nic.in 2. Go to Settings ? View Activity ? List Devices 3. Here, you can view both a list of IP addresses that have accessed it, and a list of devices that have used your account.

Vedio Conferencing

The narnaul vc studio Led (tv screen) is faulty.

Kindly raise a complaint on https://vcstock.nic.in/

If high-noise is coming out from micro phone and mute is not working.

Kindly change the Micro phone.

Procedure to receive video of remote location.

Kindly contact on 011-24305767.

User is unable to login Vidyo Desktop.

Kindly share your account details on webvc@lsmgr.nic.in.

User is unable to connect to other person through VC.

Kindly contact your VC Coordinator.

VC system was not powering on.

Kindly contact your Vendor.

Who can avail NIC Videoconferencing services??

Please be informed that NIC provides VC services to the users of Central/State Govt.Ministry/Department.

Procedure to book a Videoconference.

Please be informed that registered users having Govt. email ID can book VC Session using booking portal https://reserve.nic.in. You can also find the procedure of registration and booking on the same portal.

Provide NIC VC studio details with contact Nos.

Please be informed that NIC VC Studios with their contact details are available at Videoconference portal http://vidcon.nic.in

Attend a Videoconferencing session.

Please be informed that you can search for studio address at http://vidcon.nic.in and contact your nearest VC studio Coordinator to attend the VC session.

User want to add/delete studio in a booked Videoconference.

Please be informed that only user who has booked VC can add/delete studio on reserve.nic.in

Dialing ID/password for a booked VC.

Please be informed that dialing ID and password is shared to studio coordinators by mail, which will be received by the studio coordinators one day prior to VC session.

Can user share the presentation during a VC session.

Yes you can share the presentation but only host sites or authorised sites, which were selected during VC booking are allowed to share presentation.

Procedure to share Presentation.

Please be informed that you can send your presentation to Studio Coordinator and you can also test it, in advance before the VC Session.

What setup is required to attend a VC session?

Please be informed that any VC System which supports H.323/SIP protocol can be used for attending a VC session from user's premises. But if you are attending the VC from Studio then your studio and VC setup needs to be registered with VC booking portal. Users can attend Webvc by using Multimedia PC/Laptop.

What is the required network bandwidth for a good quality Videoconference?

Please be informed that videoconferencing with HD Quality (1280x720p) require 2 Mbps and for Full HD (1920x1080p) require minimum 4 Mbps.

Procedure to attend a VC using his mobile phone or PC/Laptop?

Please be informed that you can join a VC session by using VidyoMobile App or by Application/Brower.

For any technical issues during live VC sessions.

Please be informed that you can contact to your local Studio coordinator.

Procedure to avail Webcasting facility of NIC along with VC.

Please be informed that you have to contact Webcast Division for Webcast.

Procedure to add non NICNET VC studios in conference.

Please be informed that you have to select non-NICNET site during booking and the administrator will help to connect that site during VC. User needs to co-ordinate with non-NICNET user to make sure that site is up & running during connection.

Any charges for using NIC VC services.

Please be informed that NIC VC services are only for Central/State Govt. without any charges.

Procedure to go for videoconference while on tour or from anywhere.

Please be informed that a USB HD Camera, a microphone cum speaker and web VC software can turn your computer into a video conferencing system. Any Android/IOS Phone can also be used for videoconferencing. This facility is available from NICNET and public network.

Procedure to join from Web based (Cloud) VC to a VC session booked through reserve.

Kindly select any available web room during VC booking by hosting site. Link of this web room is shared with users in the booking mail, they can just click and join the VC.

Registration for Webvc account.

Please be informed that you can register on https://reserve.nic.in

Procedure to contact for any other help.

You can call to NIC Service desk on 1800111555 or raise a ticket on https://servicedesk.nic.in

How to get the Vidyo Service?

NIC VC Division provides Vidyo Software Based Cloud Services to Central Govt., State Govt., Apex Ministries and other Departments on requirement basis. At the same time user can make request through email at vc-delhi@nic.in as well as vc-support@nic.in.

System/Hardware Requirement to Use Web based VC Services.

1. Internet Connection having speed at least 2 MBPS and above. Internet connection should be preferably lease line or Broadband to get better quality of Audio, Video and Data Communication during VC Session.2. Good Quality Webcam.3. Good Quality Microphone and Speaker.4. Vidyo Application.

How Vidyo Software downloaded?

Vidyo Desktop Software can be downloaded from Google Play Store or IoS Play Store. Besides, it can be downloaded from following URL. http://webvc.nic.in/download.html?lang=en

How NIC People will use Vidyo App services?

NIC employee can login in vidyo application through LDAP credentials and account will automatically created. Already given the facility to login vidyo application and use VC Services.

Can more than one moderator is possible for same Webroom?

Yes, by sharing moderator pin to the no. of persons that can use it to take the control of person’s conference room during the conference.

Is it possible to increase the capacity of Webroom?

Yes, Its possible to increase the capacity by requesting to Webroom Administrator of NIC VC Division.In case of any technical support please contact to vc-delhi@nic.in

How Non Registered Users can join in the conference?

Yes, by sharing the Room link / Guest link we can invite the non registered participants in the conference. Need to click on the link and it will download a plug-in on your PC/ Laptop after then you can easily join to the conference.

Is recording facility is available in Web based VC Services?

Yes, multi party session can be recorded by providing the access of the recorder to User. Point to Point session can’t be recorded.

Is calling facility is available from Vidyo to IP based VC Endpoint and vice-versa?

Yes, Vidyo supports IP based calling by using the Specified dialing method.

Is it possible to dial DMA Registered Users from Vidyo application?

Yes, Vidyo supports calling to DMA Registered Users.

How to Share link of Vidyo Desktop VC

User can share link through mail/Whatsup

What is Vidyo Desktop VC link for HOGs

https://desktopvc.nic.in/flex.html?roomdirect.html&key=vQJHcMkj7G

What is Vidyo Desktop VC link for SIOs

https://desktopvc.nic.in/flex.html?roomdirect.html&key=zey6AJZ3Is

What is Vidyo Desktop VC link for HODs

https://desktopvc.nic.in/flex.html?roomdirect.html&key=v4nh6JKj65

What is Vidyo Desktop VC link for SIOs

https://desktopvc.nic.in/flex.html?roomdirect.html&key=6y60HRKwEw

What is WebRoom Extension No. for HOGs

HOGs- WebRoom ( Extension No : 151245)

What is WebRoom Extension No. for SIOs

SIOs- WebRoom ( Extension No : 151247)

What is WebRoom Extension No. for HODs

HODs- WebRoom ( Extension No : 151246)

What is WebRoom Extension No. For State Coordinator

State Coordinator- WebRoom ( Extension No : 151248)

What is Moderator Pin For Vidyo Desktop VC Links

Moderator PIN for all Vidyo Desktop VC Links is (12345)

How Participant can join meeting by using given link

Participant can join meeting by clicking on given link if he/she is having Vidyo Desktop software installed on his/her desktop/laptop

If Participant do not have Vidyo Desktop software installed on desktop/laptop

Participant can open link in (internet explorer 11) explorer will install plugin itself and user could join automaticaly.

If Participant already using Vidyo Desktop application how he/she can join WebRoom

If Participant already using Vidyo Application then write the Extension No against each link or write the Web room name in search bar, then select group name and join.

How many Participant can join in a meeting

Maximum of 50 Participants can join in a meeting at a time.

What is preferable internet connectivity/broadband/speed of network link

Preferable speed of network link is minimum of 2 Mbps.

What is peripheral/devices requirement for Vidyo Desktop VC

Laptop/Desktop PC either with inbuilt Web camera/USB external Camera and preferably Headphone or Internal speaker cum mic or external USB Speaker cum microphone.

Can Participant share Presentation/content in meeting

Participant can Share Presentation/content in meeting by choosing 5th opetion from control/seting bar appears on screent during meeting.

If Participant is not getting audio or others are not getting audio/video during meeting.

Participant can select the correct devices by clicking on setting Devices from bar appears on screen during meeting.

Can a Participant join meeting from mobile or tablet.

Joining from Mobile devices : Click on the URL link on your mobile device and it will asked you to join the conference. If you are using for first time, it will asked to intall VidyoMobile App. Installed the Vidyo Mobile App and join the conferene by clicking on the link. The Web Room link can be shared with WhatApp also.

Helpdesk no. For Vidyo Desktop VC

Helpdesk no. -011-24305767, Email: (vc-delhi@nic.in)

Jeevan Pramaan

 What is Jeevan Pramaan/Digital Life Certificate (DLC) ?

Jeevan Pramaan is a biometric enabled Aadhaar-based Digital Life Certificate for pensioners. Jeevan Pramaan i.e DLC is generated for individual pensioner using his/her Aadhaar number and Biometrics.

 How is this different from traditional Life Certificate issued by Govt Officers/ Agencies?

For JeevanPramaan (DLC) the pensioner is not required to present himself/ herself personally before the Pension Disbursing Officer. DLC does not have to be submitted physically to the Pension Disbursing Agency ( Bank/Post Office etc ) as it is available to them digitally and. is automatically processed by the Pension Disbursing Agency. Also each DLC has a unique id called the Pramaan-Id.

 Is the Pramaan ID in Jeevan Pramaan i.e DLC valid for life ?

The Pramaan ID/Jeevan Pramaan is not valid for life. The validity period of the certificate is as per rules specified by the Pension Sanctioning Authority. Once the validity period is over a new JeevanPramaan Certificate i.e a new Pramaan Id needs to be obtained.

 Who is eligible for Jeevan Pramaan i.e Digital Life Certificate ?

A pensioner whose Pension Sanctioning Authority (PSA) is onboarded on to JeevanPramaan is eligible for Jeevan Pramaan. List of onboarded PSA, can be found under Circulars tab on the https://jeevanpramaan.gov.in portal.

 From where can I obtain a JeevanPramaan i.e Digital Life Certifificate

You can obtain a DLC from 1. 1. various Citizen Service Centre (CSC ) located across India 2. 2. office of Pension Disbursing Agencies (PDA) such as Post Office, Banks, Treasury etc 3. 3. It can also be generated from home/any location on a Windows PC/Laptop( ver 7 & above) or Android Mobile ( KitKat & above ),

 What is required, if I want to generate DLC on my PC,Laptop,Mobile

1. A STQC certified Biometric Device is required. 2. RD Service of the Biometric Device being used should be installed on the PC,Laptop,mobile. 3. The JeevanPramaan Application has to be installed on your PC or mobile. It can be downloaded from the Download tab from https://jeevanpramaan.gov.in portal. 3. An Internet Connection is required.

 How can I find a Citizen Service Centre (CSC) ?

You can search nearest CSC by clicking on 'Locate a Centre' on https://jeevanpramaan.gov.in portal or alternately you can send SMS to 7738299899. The SMS body must start with keyword "JPL" and after space write your pin-code. e.g. JPL 110003 and send it to 7738299899.

 What information is required to be provided by a pensioner to generate the JeevanPramaan?

The Pensioner has to provide Aadhaar Number, Name, Mobile Number and self declared Pension Related Information like PPO Number, Pension Account number, Bank details, Name of Pension Sanctioning Authority, Pension Disbursing Authority, etc. The pensioner has to also provide his/her biometrics either Iris or Fingerprint. Note : Incorrect information may lead to rejection of the DLC by the authorities.

 Do I have to submit the Jeevan Pramaan i.e DLC to my bank/post office etc?

No, You do not have to submit the DLC to the bank/post office/pension disbursing agency. The DLC is automatically available to them electronically.

 Can I get my Digital Life Certificate i.e JeevanPramaan downloaded online, after it is generated?

Yes, once your praman-id is generated, you can download the Digital Life Certificate by following the link https://jeevanpramaan.gov.in/ppouser/login.

 How can I know the status of my Digital Life Certificate, whether it has been accepted/rejected ?

You need to download the DLC from the https://jeevanpramaan.gov.in portal to know the status

 I have received SMS on my mobile that my JeevaanPramaan is rejected, what should I do?

Contact your Pension Disbursing Agency. JeevanPramaan is rejected in case wrong particulars are provided by pensioner while generating the DLC. It is recommended that a new JeevanPramaan i.e Pramaan-ID be generated by providing all correct information and biometrics.

 Is Electronic Jeevan Pramaan i.e DLC a must for the pensioner?

JeevanPramaan i.e DLC is an add on facility to the already existing ways of submission of Life Certificate.

 What is the procedure for getting Aadhaar Number?

Contact nearest Aadhaar Enrolment Centre in your city for getting a Aadhaar Number. You can find permanent Aadhaar Enrolment Centres from UIDAI website https://appointments.uidai.gov.in

 Is this certificate valid?

Yes, Digital Life Certificate is a valid certificate and recognized under the IT Act. The system benefits the pensioner from having to go before the Pension disbursing Authority to prove that he/she is alive.

Can a pensioner who is Remarried or Re-employed avail facility of Jeevan Pramaan i.e Digital Life Certificate?

No. The Digital Life Certificate facility is not available to Remarried or Re-employed Pensioners. They are required to submit the Life Certificate the conventional way to their Pension Disbursing Authority.

Can I make Digital Life Certificate i.e JeevanPramaan on the https://jeevanpramaan.gov.in website?

No. please see procedure for generating a Jeevan Pramaan on FAQ.

Do I need to 'Sign-Up'/Enrol/Register on the jeevanpramaan portal to make the DLC?

No. A pensioner or CSC is not required to Sign-Up/Register on the portal. For more details on how to generate the DLC see procedure for generating a Jeevan Pramaan on FAQ.

Is Aadhaar number mandatory to generate JeevanPramaan i.e Digital Life Certificate?

Yes, Aadhaar number or VID is a must for generating/obtaining the JeevanPramaan i.e Digital Life Certificate.

What is the procedure for generating a JeevanPramaan from a CSC/office of PDA

1. Pensioner visits a CSC or office of PDA 2. He/She provides the required information to the operator. The operator feeds/enters this information into the system i.e JeevanPramaan Application 3.The pensioner has to then provide his/her biometrics by placing his/her finger on the finger print scanner or eye in front of the Iris scanner. 4. On successful aadhaar based biometric authentication, JeevanPramaan is generated with a unique id called Pramaan Id. 5. An acknowledgement message quoting the Pramaan Id is sent as an SMS to the mobile number provided by the pensioner. Note - The JeevanPramaan/DLC thus generated is subject to approval of the Pension Sanctioning/Disbursing Authority as provided by the pensioner.

 What is new in Jeevan Pramaan version 3.0 and above?

UIDAI has decided to discontinue the use of 'public biometric devices' soon, and it will only allow “Registered Biometric Devices” for Aadhaar enabled Authentication. For this UIDAI has introduced new Aadhaar Authentication Framework and to support the same new version ( ver. 3.0) of Jeevan Pramaan Application has been introduced.

 I already have a biometric device, can I use it with JeevanPramaan ver 3.0 and above?

You can use existing device by upgrading it to a Registered Device. For this you need RD service which is provided by device-manufacturer.

 What is RD Service and from where can I obtain it ?

RD service is required to convert public device into registered biometric device and is provided by respective device manufacturers. The links from where RD service can be downloaded have been provided on the JeevanPramaan portal. Follow link https://jeevanpramaan.gov.in/app/download, provide your e-mail id and click on 'I agree to Download'. The link for 'RD ( Registered Device) Service & drivers' shall be available.

 RD Service is not working. What should I do ?

Please contact your device manufacturer/provider.

 I have installed RD service, but JeevanPramaan ver 2.75 is not working.

Version 2.75 and earlier versions have been withdrawn and are no longer supported as they are incompatible RD Service Framework.

I have completed the Sign-Up procedure and also verified the e-mail link received, but my user a/c has not been activated. What should I do ?

Please drop an e-mail to jeevanpramaan@gov.in quoting the user-name

When I try to login, I am getting Your account has not been created.’message What should I do ?

The user has to Sign Up again.

I am a Pension Sanctioning Authority(PSA), but my name is not listed in the Sign-up form.What do I need to do ?

Only PSA onboarded on to JeevaanPramaan are available in the list. The guidelines for onboarding are provided in ‘Jeevan Pramaan Guidelines’ document under ‘Circulars’ tab on https://JeevanPramaan.gov.in portal.

I am a PSA/PDA onboarded on to JeevanPramaan. How do I SignUp or obtain an user account

1. For signup Mobile Number should be registered with AADHAAR 2 Follow link https://jeevanpramaan.gov.in/signup , fill the details and OTP received 3. Fill the on-line Sign-Up Form and Submit.Fill the on-line Sign-Up Form and Submit After Submit, link for downloading the filled in form comes up, download and take print-out – this should be signed by authorized officer along with official seal and then has to be uploaded on to the portal 4. For uploading, follow ‘download/upload form’ link on Agency SignUp page. Link is https://jeevanpramaan.gov.in/auth/authotp 5. A verification e-mail shall be sent to the user. The user has to click on the link provided in this e-mail. The link is valid for 48 hrs. 6. After verification, user-a/c shall be activated and e-mail is sent to user informing the same

My user-account has not yet been activated

Sign-up i.e  user-account creation facility is for pension sanctioning and disbursing authoritylike post offices,treasury,epfoetc  and not for pensioners individuals To make your  jeevanpramaan certificate you may visit a CSC,your bank-branch providing the JeevanPramaan service .  List of CSC availaibleon  https://jeevanpramaan.gov.in/locater For more details regarding procedure see FAQ on jeevanpramaan portal 

. Do I have to submit JeevanPramaani.eDigital Life Certificate to bank/Pension Disbursing Agency

Once you have generatedJeevanPramaani.eDigital Life Certificate, your certificate will be automatically available to your Pension Disbursing Agency( Bank-Treasury-PostOffice etc ) There is no need to submit JeevanPramaani.e digital life certificate it physically.

Please update my mobile number in JeevanPramaan. I have given wrong mobile number or have changed my mobile number

There is no provision to change the mobile number. In future pleaseprovide correct mobile number when generating JeevanPramaani.e Digital Life Certificate

Non receipt of pension and delay in receiving pension

Contact your pension disbursing agency or pension processing authority

Please cancel/delete my JeevanPramaani.e DLC

There is no provision to cancel ordelete digital life certificate. In case of any issues in the DLC, itwill be rejected by pension disbursing  agency.

When does apensioner required to submit theJeevanPramaan/Life Certicate

. When the Life Certificate is to be submitted is notified bythe Pension Sanctioning Authority. Central Government pensioners have to generate JeevanPramaan in November every year.

Why has my JeevanPramaani.eDLC been rejected

JeevanPramaani.eDLC is subject to approval of Pension Disbursing Authority. If any particulars are wrong in DLC it is rejected by Pension processing Authority/Pension Disbursing Authority. You have to generate JeevanPramaan again by providing your biometrics and correct particulars

Error Message - Please Connect your biometric device & restart RD Service from service and try again

 Please restart the RD service and try again. To restart the service follow the following steps 1. On your desktop, click Start->Run. 2. On the Open field, type services.msc and then click OK. 3. The Services console pops up, listing all services that are installed on the computer. In the listing locate the RD service of your biometric device, right click on it and select restart.

If the Ex government employee or his/her wife is not getting Pension (ex government employee), to whom they should contact?

Please be informed that you have to contact to your concerning Pension disbursing Authority.

What if user wants to generate a complaint for Call back or wants a call back?

Register the complaint and inform that it is totally depends on the technical team that they will call you or not. This is for your reference not to send to users (Technical team will call the user only if there is a genuine technical problem. Most of the tickets/queries are of a general nature and do not require intervention of the technical team)

What is the link if the user is asking or enquiring about the bio metric home services by post man?

Please be informed that the bio metric home services are available and Doorstep DLC Service is being provided by IPPB,Department of posts. For details ask user to see the IPPB website - https://www.ippbonline.com/

What is the user is out of india and wants to apply for JP from there?

Please be informed that we have no information about Agencies operating abroad. We have CSC's in India and the link for locating same is https://jeevanpramaan.gov.in/locatecentre.

From where the user can buy the bio metric device?

Please be informed that you can purchase the device online/offline as it suits him/her.

What to do if user is using the JP/DLC from Umang and facing issue with the UMANG Jeevan Pramaan app?

Please be informed that issue pertains to UMANG app, so pl. contact UMANG helpdesk customercare@umang.gov.in

User is unable to access the Jeevan Pramaan app and software is not working and user wants to know the best version of it.

Please be informed that the latest version which is available on the jeevanpramaan portal needs to be used

User wants to link his Aadhar card with jeevan pramaan.

Please be informed that there is no such concept of linking aadhaar with jeevanpramaan. When user generates his/her jeevanpramaan he/she is required to provide the aadhaar number

User is unable to register in Jeevan parmaan as when he try to submit his DLC form as didn't scan the fingerprints and application automatically close

Kindly register the complaint and asked for the error as error specific solution will be provided by jeevanpramaan team.

user wants to change his registered mobile number with his Jeevan Pramaan id.

Please be informed that mobile number cannot be changed, also no details in the DLC i.e jeevanpramaan can be changed. The user is required to generate a new DLC i.e jeevanpramaan with the changed details

User is not getting pension from last 6 months.

Please be informed that you have to contact your pension processing authority

User is unable to getting OTP when he download jeevan pramaan certificate.

Please be informed that many times in the DLC the user provides somebody else's mobile number instead of their own, hence does not receive the OTP. In case Register the complaint by calling on out toll free number 1800-111-555 and provides his/her pramaan-id so that Jeevan Pramaan team will help them

User's father is expired and user is not having any information so he wants to know that which mobile number has been registered with id.

Kindly register the complaint and provide pramaan-id, only in genuine cases we can provide the mobile number

User's fingerprint is not being scanned through UMANG app.

Kindly contact UMANG helpdesk

User wants to know that what,he has to fill in the POP as no option to apply for DLC on jeewan praman site.

Please be informed that there is no option for applying DLC on portal. The user has to download the jeevanpramaan windows application/mobile app from the portal and install on laptop/android mobile. The user can make the DLC only through the jeevanpramaan application. No prior registration or user-id password is required. Anybody can download the application from the portal by providing email-id

User wants to know that he is applying for DLC on jeewan pramaan so what he has to select in the option Type of pension

Please be informed that if user is service pensioner then choose 'service', if he/she is a family pensioner then 'family', the pensioner is supposed to know what type of pension he/she is drawing

User informed that he has applied for the DLC through online but did not receive confirmation till now.

Please be informed that SMS is sent as soon as the DLC is generated by the user using our application/app. The user is probably using the 'Sign-up' option on the portal to create user-id which is not required. 'Sign-up' facility available on portal is not for pensioners but for pension processing authorities like post-offices, treasuries,banks etc

User wants to confirm his Bank Account Details which are updated with the DLC because he is not receiving the pension and also wants to talk to the concerned department in UP Lucknow.

Kindly register the complaint with pramaan-id, so that Technical team can e-mail the DLC which contains the account number

Can user download already generated DLC by Aadhar no or PPO number as he don’t know it’s jeevanprman id

Please be informed that Pramaan-id is required to download DLC

User is unable to use the device for the registration under Jeevan Parmaan. Error---- Device not ready to use.

Please be informed that after plugging the biometric device, wait for 2-3 minutes for the device to get into the 'READY' state. You can check this in the task bar of your computer. Only then Start jeevanpramaan application. This has to be done every time you plug-in the device - wait for device to come to READY state and then start JeevanPramaan App

User is running a CSC center and he want to know the procedure of how can he update customer's Jeevan Pramaan.

Please be informed that there is no concept of updating the jeevanpramaan. User can refer to manual ( client installation document ) available in download section on the portal for generation of DLC

User wants the clarification why his jeewan pramaan patra id is showing invalid… Error : Invalid id

Kindly register the complaint with pramaan-id,so that Technical team can help them

User's mother is not getting pension since Dec 2019 regarding Jeevan Pramaan and he has already updated DLC.

Please be informed that for non-receipt of pension pensioner is required to contact his pension processing/disbursing authority

User is unable to login with pramaan id as unable to generate OTP

Please be informed that many times in the DLC the user provides somebody else's mobile number instead of their own,hence does not receive the OTP. In case Register the complaint by calling on out toll free number 1800-111-555 and provides his/her pramaan-id so that Jeevan Pramaan team will help them

User wants to know the complete procedure to obtain a CSC centre under jeevan Parmaan and wants the credentials for the same

Kindly contact CSC helpdesk or visit CSC web-site for details

User is unable to download the life certificate as it is showing the parmaan id as invalid.

Kindly register the complaint and share the pramaan-id.

User is unable to download DLC from this website- https://jeevanpramaan.gov.in/ppouser/login.Error- invalid id

Kindly register the complaint

User has submitted the life certificate form on application but it got rejected, user wants to know the reason for the same. also user wants to know whether he can submit the application again or not.

Please be informed that the reason for rejection is mentioned at the bottom of the DLC,DLC can be donloade dfrom https://jeevanpramaan.gov.in/ppouser/login. The DLC is rejected if any of the particulars given in the DLC is incorrect. The user has to generate the DLC again by giving correct particulars

User is not getting OTP on his registered mobile number while authenticate with Adhara number to login.

Please be informed that either it is mobile network issue or some issue at our end,if it is not mobile network problem then Register the complaint by calling on toll free number 1800-111-555

User has to resubmit but option is not showing in jeevanparmaan.gov.in only showing  download option.

Please be informed that there is no concept of renewal/resubmit,the user has to generate new DLC,already made DLC can be downloaded from portal

User wants to the procedure to renew the DLC.

Please be informed that there is no concept of renewal,the user has to generate new DLC

User wants to update number 948953**** in life certificate .

Please be informed that mobile number cannot be changed,also no details in the DLC i.e jeevanpramaan can be changed. The user is required to generate a new DLC i.e jeevanpramaan with the changed details

User is not getting the sign up option on jeevan pramaan website.

Please be informed that ''Sign-up' option is not for pensioners nor for other citizens,hence is not available on portal. It is only for onboarded PSA/PDA,and we share the link with the PSA/PDA through email when the PSA/PDA are onboarded

User is not able to upload his life certificate on jeevan praman as after filling all the information nothing is proceeding further.

Please be informed that there is no such concept of uploading the jeevanpramaan certificate on the portal.

User is unable to identify the device and also his name is not reflecting on the website in CSC.

Kindly contact CSC helpdesk or refer CSC web-site

User has a jeevan pramaan id but now she wants a life certificate.

Please be informed that when a jeevanpramaan i.e Digital Life certificate is made a unique id is generated for that particular certificate which is called the pramaan-id. And not vice-versa. Every year an new a pramaan-id i.e a new DLC has to be generated by the pensioner. Central Govt. pensioners have to generate new DLC in November every year. Other pensioners have to submit as madaated by their respective Pension Sanctioning Authority

User is facing issue while uploading DLC online.

Please be informed that there is no such concept of uploading the jeevanpramaan certificate on the portal.

User is submitting his jeevan pramaan patr offline in bank but he is not getting pension due to not submission of jeevan pramaan patr.

Please be informed that digital life Certificate cannot be submitted offline. It has to be generated using the jeevanpramaan application. For conventional I.e manual certifificate submission user is required to contact Pension Disbursing authority

User got one msg from SBIPEN they telling your ac registered with jeevan Pramaan is invalid, pls resubmit with correct details.

Kindly follow instruction as received in the SMS

User's machine is not taking the finger prints and the site is automatically getting refreshed after putting finger prints.

Kindly register the complaint and asked to share the screenshot of the error

User's PDA has not received JP .

Please be informed that when pensioner makes the JP,he/she is supposed to provide his/her PDA,whatever PDA is specified by the PDA the JP is digitally shared with the mentioned PDA. Hence pensioner is required to give correct PDA,if he/she gives wrong PDA it will go to the wrong PDA.

User has already uploaded the life certificate on Jeevan Praman and status is showing Successfully uploaded on Umang but still he is receiving the message for upload the life certificate and not receiving the pension also.

Please be informed that1. There is no option of uploading in Jeevan Pramaan .2. User is referring to 'UMANG' so may pl. contact UMANG helpdesk

User wants to know if he is in America that how he can receive the OTP during generating the Jeevan Pramaan.

Please be informed that OTP will be sent to email-id provided by the user

User is not getting pension from December and he tried to contact on PDA and PPA office but they were not picking the call.

Please be informed that for non-receipt of pension user is required to contact PPA

User is already generate Jeevan pramaan certificate online and already coordinate with his department but unable to get pension as certificate is not showing to the authority.

Please be informed that when pensioner makes the JP,he/she is supposed to provide his/her PDA,whatever PDA is specified by the PDA the JP is digitally shared with the mentioned PDA. Hence pensioner is required to give correct PDA,if he/she gives wrong PDA it will go to the wrong PDA.

User wants to apply for Jeevan Pramaan Certificate but he is not able to understand the given procedure which is send through FAQ.

Kindly follow the steps:1. To download the jeevanpramaan application click on 'Download' tab on https://jeevanpramaan.gov.in2. Provide email-id,captcha and click on 'I agree to Download'.3. You will receive OTP on your email-id - enter the otp.4. On entering correct OTP the download page appears - click on 'Download For Windows OS'5. you will receive download link on your e-mail-id - link can be clicked only once after that it expires - Click on it.6. A .zip file containing the jeevanpramaan application will get downloaded – unzip the .zip file,- after unzipping follow instructions provided in 'client installation document'.

User wants to update his aadhar details in Jeevan pramaan certificate as it is entered wrongly.

Please be informed that no updations allowed

User has submitted the DLC through the website jeevanpramaan.gov.in but In the bank where he has submitted the DLC,there is not showing the DLC.

Kindly contact CPPC of bank

User has to renew his JP and he does not have Biometrics Device and he is not able to go nearby Centre for the same due to transport issue. He wants solution regarding it.

Please be informed that user can apply for IPPB door step service or request to their bank for home visit service.

After generate the jeevan pramaan i.d he did not get confirmation mail or massage.

Please be informed that user must receive msg. stating with pramaan id on provided mobile number,if didn't received make sure mobile number is correct,if its correct,and still have issue,he/she need to generate again.

User got jeevan praman i.d but he is getting error. Error - Transaction i.d invalid

Please be informed that if user has entered correct pramaan-id,and still getting the error,Kindly register the complaint

User is not able to download the jeevan pramaan.

Please be informed that user can download JP through pensioner's sign in option on Jeevanpramaan.gov.in

User's finger scanig option is not showing in system to submit jeewan praman patra.

Please be informed that user needs to download JP application,install it,user need to connect “Registered Biometric Device”***download and install RD service of Biometric Device,and follow instructions.

User informed that while applying for current life certificate it is showing as invalid adhaar card number.

Please be informed that ensure correct Aadhaar information is entered

User's mother DLC certificate has been rejected due to mismatch name so he wants assistance for the same.

Please be informed that generate again with correct details.

After install the app its not processing he is getting bellow mention error. Error- Connect bio Matrix Device

Please be informed that a registered biometric device needs to be connected to use the JP application/mobile app

User's bank details are showing wrong in the portal but he is submitting correct details and user informed that he already consult with bank regarding this issue and bank approve his details but still his details shows wrong and also he wants to know that why he received that massage ( bank details are mentioned wrong ) .

Please be informed that the pension sanctioning authority or pension processing/disbursing authorities details must have been provided incorrectly in the DLC

User wants to find nearest CSC center so we had sent him FAQ also and he have followed all the step but unable to find any csc center near by him.

Please be informed that user need to visit mention link - https://locator.csccloud.in/

User's father has been retired from the govt. sector and wants to know about the near by CSC Centre for generating the Jeevan Pramaan.

Please be informed that user need to visit mention link - https://locator.csccloud.in/

User is not getting OTP on his registered mobile number as he wants to download DLC from the website of jeevanpramaan.gov.in

Please be informed that make sure user provided correct mobile number or check network.

User is unable to generate Pramaan Certificate through mobile

Please be informed that user need to download Jeevan Pramaan application and connect external STQC “Registered Biometric Device”,install RD service of Biometric Device and follow the instructions.

User's aadhaar details are not accepted while applying DLC through the mentioned portal.

Kindly enter correct aadhaar number

User is unable to download Life Certificate.

Please be informed that user can download JP through pensioner's sign in option on https://jeevanpramaan.gov.in/ppouser/login

User wants to know the android version for the application of JP?

Please be informed that JP supported till android ver 10

User wants to know the desktop version for the application of JP?

Please be informed that Windows 7/8 and above

User wants to know the Window version for the application of JP?

Please be informed that Windows 7/8 and above (Jeevan Pramaan application is not available for Apple or iOS),

User has submitted life certificate but he didn't receive pramaan id.

Please be informed that user must receive msg. starting with Pramaan id. make sure mobile number is correct,if its correct,and still have issue,he/she need to generate again.

User is unable to download the life certificate as after entering OTP nothing is showing on the screen.

Kindly register the complaint and asked to share the screenshot of the error

User has checked his jeevan pramaan certificate status on web site and then showing invalid .

Kindly register the complaint and provide the pramaan-id.

User has submitted the DLC in September 2020, but it got rejected and after that she got a message that DLC has been updated.

Kindly contact your pension processing authority

User wants to update his remarried certificate with DLC.

Please be informed that it cannot be done

User has not received his DLC which has been already submitted by him on November 2020.

Please be informed that user can download JP through pensioner's sign in option on https://jeevanpramaan.gov.in/ppouser/login

User wants to know how to recover/retain the pramaan ID

Please be informed that user can download JP through pensioner's sign in option on https://jeevanpramaan.gov.in/ppouser/login

User has submitted his DLC through postal services but it is not submitted to his PDA.

Please be informed that if incorrect PDA is given in DLC then it will not reach correct PDA

If finger print is vanished then which procedure he can use for submitting digital life certificate.

Please be informed that they can use iris device or can submit conventional Life Certificate to PDA

User is unable to generate the DLC as finger is not scan.

pl. see above answer

User has submitted DLC online but bank is informing that the DLC is not yet submitted.

Kindly contact pensin processing authority

User is unable to scan finger on bio-metrics device as jeevan pramaan application is getting close automatically

Kindly register the complaint and provide the pramaan-id.

Can user enter two PPO numbers in the form or not

Please be informed that no,only one PPO No. can be mentioned in one DLC. For other PPO No. make another DLC

User is unable to install the Jeevan Pramaan application in his mobile through link which is received on mail

Kindly register the complaint and ask to share sceen-shot

User have submitted DLC in 2020 but not yet accepted by EPFO ??and still showing DLC ??status (This Digital Life Certificate will be subject to acceptance by your pension processing center EPFO). It has been 18 days now.

Kindly contact regional PF office or EPFO

User applied for DLC certificate and her certificate has rejected two times and error is showing No record exits for A/C.

Please be informed that user is required to contact his/her pension processing authority. The DLC is porocessed by the pension processing authority as specified by the pensioner in the DLC,it is not accepted by the authoritys if any of the particulars provided in it are incorrect or the pension sanctioning or pension disbursing authority are incorrectly declared

User informed that he has generated life certificate through jeevan pramaan but his PF office saying that they did not receive his certificate.

Kindly contact to EPFO

How to generate the DLC?

Please be informed that in case you want to make Digital Life Certificate i.e JeevanPramaan on your own, a STQC certified “Registered Biometric Device”,RD service of Biometric Device ,JeevanPramaan Application and internet connection is required to generate DLC on PC/Laptop/Android Mobile.OR Visit any of the CSC/Government office providing JeevanPramaan service (https://jeevanpramaan.gov.in/locater), or any of your bank-branches providing JeevanPramaan service Pl. see FAQ’s on https://jeevanpramaan.gov.in portal for more information

Step by step Procedure to generate the DLC?

Kindly visit any of the Jeevan Pramaan centers (https://jeevanpramaan.gov.in/locater), - Contact any of the CSC/Government office or any of your bank-branches providing JeevanPramaan service OR To make DLC on your own,you will require a STQC certified “Registered Biometric Device”,RD service of Biometric Device ,JeevanPramaan Application and internet connection to generate DLC on PC/Laptop/Mobile. Kindly follow the below mentioned steps 1. You will need a STQC certified registered biometric device ( for list of devices follow link https://jeevanpramaan.gov.in/app/download - give your mail id and click on ‘I agree to download’ -> On next page click on ‘RD(Registered Device), Service & Drivers’ ),2. Download and Install RD Service of the Biometric Device : ( visit https://jeevanpramaan.gov.in/app/download - give your mail id and click on ‘I agree to download’ -> On next page click on ‘RD(Registered Device), Service & Drivers’ –> A document containing the links from where the RD services can be downloaded will be available ),3. Download and install the JeevanPramaan application for PC/Mobile from https://jeevanpramaan.gov.in/app/download 4. Using JeevanPramaan Application,generate DLC a. Register yourself/anybody as operator. b. Next Authenticate pensioner by providing his/her details and biometrics,on successful Aadhaar authentication DLC is generated Visit any of the Jeevan Pramaan centers (https://jeevanpramaan.gov.in/locater), - Contact any of the CSC/Government office.Also, find the full details of the procedure at https://jeevanpramaan.gov.in/#works and Pl. see FAQ’s on https://jeevanpramaan.gov.in portal

Biometric Device not in Ready State

Kindly follow:1. After plugging the biometric device,wait for 2-3 minutes for the device to get into the 'READY' state. You can check this in the task bar of your computer. Only then Start jeevanpramaan application. This has to be done every time you plug-in the device - wait for device to come to READY state and then start JeevanPramaan Application 2. Even then it does not work,restart RD Service

Error in update check

Kindly follow:1), bypass proxy server for https://jeevanpramaan.gov.in 2) Remove firewall restrictions (if any) for jeevan pramaan site https://jeevanpramaan.gov.in

Unauthorized access.

Please follow: 1. Please give full permission on Jeevan Pramaan application to the user or right click on JeevanPramaan application icon and select ‘Run as Administrator’.2.Remove any kind of restriction from antivirus on Jeevan Pramaan,if present.

Aarogya Setu App

Any query related to Aarogya Setu App

For any query related to Aarogya Setu you may call 1921 or you can visit https://www.mygov.in/aarogya-setu-app/

Pradhan Mantri Awas Yojana

Any query related to Pradhan Mantri Awas Yojana

For any query related to Pradhan Mantri Awas Yojana you may call 011-23063285,011-23060484 or you can visit https://pmaymis.gov.in/

Pradhan Mantri Ayushman Bharat Yojna

Any query related to Pradhan Mantri Ayushman Bharat Yojna

For any query related to Pradhan Mantri Ayushman Bharat Yojna you may call to Toll-Free Call Center Number: 14555/1800111565 or you can visit https://www.pmjay.gov.in/

Covid 19

Any query related to Covid 19

For any query related to Covid-19 you may call or whatsup to 9013151515 or you can visit https://www.mygov.in/

e-Pass

Any query related to e-Pass

For applying for e-pass or any query related to e-Pass you may visit https://serviceonline.gov.in/epass/

GeM

Any query related to GeM

For any query related to GeM you may call to 18004193436 or visit to https://gem.gov.in/

SANDES/GIMS

What is Sandes?

Sandes is a Government Instant Messaging System developed by National Informatics Centre (NIC) under the Government of India .

Who can use Sandes?

Sandes can be used for official or informal use by any Govt. employee as well as Public user having a valid Mobile No.

I am not a Govt. employee. Can I use Sandes?

Yes, a Public user can download and access the Sandes App.

What are the components of Sandes platform?

Sandes platform consists of 3 components-a) Sandes mobile App for iOS and Android platform b) Sandes admin portal https://sandes.gov.in for administration and monitoring of the platform and c) Sandes web for accessing the features of App on desktop or laptop

I use Android phone. Where can I download Sandes?

Android users can search the Sandes App directly on the Play Store. Android users can also go to the https://www.sandes.gov.in/dash/dlink and click on Download button under Android tab

Is Sandes App available on iPhone as well?

Yes, Sandes App is available on both Android and IOS.

Where do I get Sandes application?

Android users can search the Sandes App directly on the Play Store. Android users can also go to the https://www.sandes.gov.in/dash/dlink and click on Download button under Android tab iOS users can search the Sandes App directly on the App Store. iOS users can also go to the https://www.sandes.gov.in/dash/dlink and click on Download button under iOS tab

Can I find the Sandes App on Google Play Store?

Android users can search the Sandes App directly on the Play Store. Android users can also go to the https://www.sandes.gov.in/dash/dlink and click on Download button under Android tab

Can I find the Sandes App on App Store?

iOS users can search the Sandes App directly on the App Store. iOS users can also go to the https://www.sandes.gov.in/dash/dlink and click on Download button under iOS tab

How can I update Sandes application?

Android users can search the Sandes App directly on the Play Store for the latest version. Android users can also go to the https://www.sandes.gov.in/dash/dlink and click on Download button under Android tab iOS users can search the Sandes App directly on the App Store for the latest version. iOS users can also go to the https://www.sandes.gov.in/dash/dlink and click on Download button under iOS tab"

On how many platforms Sandes App is available?

"Sandes App is available on below mentioned platforms: a) iOS b) Android c) Web "

Can I transfer my chat history from iOS to Android device or vice versa?

Currently, there is no option to transfer your chat history between iOS and Android. However, Backup option is there to export your chat.

Is it necessary to fill my Aadhaar number on Sandes?

No, Aadhaar number is an optional field.

Which features are available if I don’t fill my Aadhaar number on Sandes?

Public users will have access to all features on App except group chatting and Audio/Video calling. Users invited to Sandes App as a public user by a verified user will have access to full features of the App.

Which features are available if I fill my Aadhaar number on Sandes?

Public users will have access to all features on App except group chatting and Audio/Video calling. Users invited to Sandes App as a public user by a verified user will have access to full features of the App.

Why am I not able to view facility for Audio or Video calling?

Audio/Video calling will only be available for users who have been invited to Sandes App by a verified user or those Govt. users who have been successfully verified by their respective Organisation Admin

Is there a feature for Group chatting on Sandes App?

Yes group chatting will only be available for users who have been invited to Sandes App by a verified user or those Govt. users who have been successfully verified by their respective Organisation Admin

I have registered on Sandes, but I am not able to view group chatting option or Audio/Video calling on Sandes platform?

The group chatting and audio/video calling features on Sandes platform are available to all organization verified users and to those users who have been invited to Sandes by any organisation verified user. Organisation verified users Users who have been verified by their Organisation Admin will have access to all features of the App.Public /Government users invited to Sandes.Users who have been invited to Sandes by any Organisation verified user will have access to all features of the App except sending invitation to Sandes.Public /Government users not invited to Sandes.Users self-registered on Sandes but have not been invited to Sandes by any Organisation verified user will have access to all features of the App except Audio/Video calling, Group chatting and sending invitation to Sandes."

I am not a Govt. employee. Can I chat in group on Sandes App?

The group chatting option will only be available for those users who have been invited to Sandes App by a verified user.

I am not a Govt. employee. Can I do Audio/video calling on Sandes App?

The audio/video calling option will only be available for those users who have been invited to Sandes App by a verified user.

I am a Govt. employee. Can I chat in group on Sandes App?

Yes, Govt users can chat in group on App provided they have either been invited to Sandes App by a verified user or have been verified by their respective Organisation

I am a Govt. employee. Can I use audio/video calling option on Sandes App?

Yes, Govt users can do audio/video calling on App provided they have either been invited to Sandes App by a verified user or have been verified by their respective Organisation.

I am a Govt. employee. Why am I not able to view feature of group chatting?

For a Govt user to access group chat option, they need to have either been invited to Sandes App by a verified user or have verified by their respective Organisation. Contact your Nodal officer for verification. If you don’t know your Nodal officer, write a mail to support-sandes@nic.in. In case your organisation has not yet been onboarded on the Sandes platform, kindly ask the competent authority from your organisation to request for the same by sending an email at support-sandes@nic.in. The competent authority may refer to https://www.sandes.gov.in/onboard for the onboarding process and then download the onboarding form from https://www.sandes.gov.in/download. This onboarding form needs to be filled, duly signed by competent authority and sent via e-mail to support-sandes@nic.in. In case you had earlier received an invitation to Sandes App, but it has been revoked and you are not yet verified by your Organisation Admin then you will not have access to Group chatting option.

I am a Govt. employee. Why am I not able to view feature of audio/video calling?

For a Govt user to access audio/video calling option, they need to have either been invited to Sandes App by a verified user or have verified by their respective Organisation. Contact your Nodal officer for verification. If you don’t know your Nodal officer, write a mail to support-sandes@nic.in.In case your organisation has not yet been onboarded on the Sandes platform, kindly ask the competent authority from your organisation to request for the same by sending an email at support-sandes@nic.in. The competent authority may refer to https://www.sandes.gov.in/onboard for the onboarding process and then download the onboarding form from https://www.sandes.gov.in/download. This onboarding form needs to be filled, duly signed by competent authority and sent via e-mail to support-sandes@nic.in. In case you had earlier received an invitation to Sandes App, but it has been revoked and you are not yet verified by your Organisation Admin, then you will not have access to audio/video calling option.

I received a message "XYZ has invited you as a Government user". What does it mean?

Users invited to Sandes App as a Government user by a verified user will have access to full features of the App including group chatting, Audio/video calling as well as changing their occupation details to Government.

I received a message "XYZ has invited you as a public user". What does it mean?

Users invited to Sandes App as a public user by a verified user will have access to full features of the App including group chatting and Audio/video calling.

I have been invited to Sandes as a Government user. How can I become verified user?

"Users invited as a Government user, can change their occupation details to "Government" for verification: a) Go to Account tab and tap on your display picture b) Tap on Edit Profile icon and tap on Update near the Occupation Details field c) Select the radio button in front of Government (Indian Govt) from the list. d) Depending on your employment, select one of the options from Central, State, Panchayat, ULB and Judiciary. Once user fills in these details on App, a request for verification will be sent to the respective OU Admin of the organisation (as selected by user). After the user is verified by their respective Organisation, they will have access to full features of the App."

I received a message "XYZ has revoked your invitation as a Government user". What does it mean?

Government users whose invitation has been revoked will not have access to full features of the App such as group chatting, Audio/video calling and changing their occupation details to 'Government'.

I received a message "XYZ has revoked your invitation as a public user". What does it mean?

Public users whose invitation has been revoked will not have access to full features of the App such as group chatting and Audio/video calling.

Can I broadcast messages on App?

No, presently you cannot broadcast messages on App

Can I verify a user on App?

Only Nodal officer or admin of their respective organisation can verify a user belonging to their respective organisation. Verification of users is done through portal.

Which user has the option to invite someone to Sandes App?

Only those Govt. users who have been verified by their respective Organisation have the option to invite anyone to Sandes App using their mobile number

Is there dark mode available for Sandes App?

Presently, dark mode is available for Sandes App. Go to Account tab and then tap on App Settings. Move the slider displayed next to Dark Mode option towards the right to enable Dark Mode

How can I enable Dark mode for Sandes App?

Go to Account tab and then tap on App Settings. Move the slider displayed next to Dark Mode option towards the right to enable Dark Mode.

I have opted for dark mode but now I want to remove dark mode. How can I do so? or How can I disable dark mode for Sandes App?

Go to Account tab and then tap on App Settings. Move the slider displayed next to Dark Mode option towards the left to disable Dark Mode and move to default/normal display mode

Why is my Organisation name not present in Organisation drop-down under Occupation details?

Only onboarded Organisations will be visible in the Organisation drop-down under Occupation details. To onboard your organisation, kindly ask the competent authority from your organisation to request for the same by sending an email at support-sandes@nic.in. The competent authority may refer to https://www.sandes.gov.in/onboard for the onboarding process and then download the onboarding form from https://www.sandes.gov.in/download. This form needs to be filled, duly signed by competent authority and sent via e-mail to support-sandes@nic.in.

How can I onboard my organisation?

To onboard your organisation, kindly ask the competent authority from your organisation to request for the same by sending an email at support-sandes@nic.in. The competent authority may refer to https://www.sandes.gov.in/onboard for the onboarding process and then download the onboarding form from https://www.sandes.gov.in/download. This form needs to be filled, duly signed by competent authority and sent via e-mail to support-sandes@nic.in.

How can I get myself verified?

Only those Govt. employees can be verified by their respective OU Admin whose organisation has been onboarded. Contact your Nodal officer for verification. If you don’t know details of your Nodal officer, write a mail to support-sandes@nic.in. In case your organisation has not been onboarded, kindly ask the competent authority from your organisation to request for the same by sending an email at support-sandes@nic.in. The competent authority may refer to https://www.sandes.gov.in/onboard for the onboarding process and then download the onboarding form from https://www.sandes.gov.in/download. This form needs to be filled, duly signed by competent authority and sent via e-mail to support-sandes@nic.in.

I am a Government employee and I don’t know the details of the nodal officer from my Organisation. What should I do?

In case you don’t know the details of your nodal officer, kindly send an email at support-sandes@nic.in for the same mentioning the complete details of your organisation.

Does Sandes charge any fees/charges for any feature? Can I access additional features by sending payment to Sandes?

Please note that Sandes does not charge any fees for accessing any of its features. Anyone with the valid link may access the App. The features of the App are restricted based on the authentication level of user. Govt. users verified by their respective Organisation have access to further additional features like Audio/video calling and group chat.

What is registration on Sandes?

Registration on Sandes is the process of providing details, granting permission and then logging for first time on Sandes Mobile App using Mobile No.

Who can register on Sandes?

Any Govt. or public user can self-register on Sandes using their mobile number

Who are whitelisted users?

Those Govt. users whose details have been verified by their respective Organisation are called whitelisted users.

How can I register myself on the App?

"Step 1: Download the Sandes App from Play store/App store Step 2: Provide the necessary permissions. Step 3: On login screen, tap on "Mobile number" Step 4: Select country code from drop down list and provide your valid mobile number Step 5: Tap on "Get OTP" Step 6: Furnish the received OTP on your mobile number Step 7: Provide basic details such as Name and Gender (optional). Step 8: Sync your contacts when prompted. You are now ready to use the Sandes App. Presently option to register through email id is not available."

Can I register using email id on App?

Currently, users are only allowed to register on Sandes App using their valid mobile number.

Can I register on Sandes using Gmail, Yahoo or Hotmail id?

Currently, users are only allowed to register on Sandes App using their valid mobile number. Users who have already been registered using their NIC/.gov email login using their mobile number only.

Do I need to enter all fields while registering on App?

You are required to enter the mandatory fields like name and gender. You may choose not to enter the optional fields like dob at the time of registration. You may enter the optional field like dob later in your profile.

Why do I need to provide permissions while registering on App?

Sandes App asks for certain permissions in order to enable the user to be able to use all the features of App completely.

Can I register on Sandes without using mobile number?

No, you need to provide your valid mobile number during registration on Sandes.

Can I skip synching contacts while registering on App? What will happen if I do so?

Yes, you may skip the Phonebook sync while registering or logging on the App. Your Sandes Contact list will be empty and you can either add contact one by one using the Add contact feature or use Phonebook sync through manage contact to sync your contacts later on. Phonebook Sync option is helpful for adding those contacts from your phonebook who are registered on Sandes

What is the name of the App installation file?

The App installation file may have a file name with Sandes followed by the App version number. The file extension would be .apk.

What is the size of the Sandes Installation file?

The size of apk file may vary. It is usually around 25 to 35 MB.

Can I share the Sandes APK file on WhatsApp with someone?

Yes, you may share the Sandes APK file with another person on WhatsApp. The other user may tap on the APK file and complete steps to install Sandes on their device

I am located outside India. How can I register using mobile number?

"Step 1: Tap on "Mobile Number" Step 2: Tap on '91' to get list of country code Step 3: Select your country code from the list by tapping on it Step 4: Provide your mobile number and tap on "Get OTP" Step 5: Enter the OTP received"

Can I use more than 10-digit mobile number to register?

If the country code you selected is for India, then you can only register using 10-digit valid mobile number. If you are outside India, then select the appropriate country code and then provide your mobile number.

I have not received my OTP, what should I do?

You may use the resend OTP option to get a new OTP again from Sandes App. The resend link will be displayed after an interval of 3 minutes as displayed by the resend timer. Resend option can be exercised 2 times. After exhausting these options, user needs to wait a certain duration of time before attempting to login again.

While registering or logging on App, it mentions 2 attempts left. What does this mean?

This refers to the number of resend OTP attempts left with the user. Resend option can be exercised 2 times.

While registering or logging on App, what does the ongoing timer indicate?

The user is provided a time limit of 3 minutes to login. After 3 minutes have elapsed, the current OTP will no longer be valid.

While registering or logging on App with OTP, I see a message of “Invalid OTP”. What does this mean?

Either you have entered incorrect OTP, or your OTP has expired. The validity of OTP is for 3 minutes, so you need to login using this OTP within 3 minutes.

Can I register or login without entering OTP?

OTP is mandatory for registration and logging on the App.

I am getting a error message "Maximum OTP requests exceeded. Please try again later". Why is this happening and what should I do?

When a user has requested for OTP over 3 times in a time span of 3 minutes, then the login to App is locked for a certain duration of say 10 minutes for security reasons. The user is requested to try to login again to App after 10-15 minutes.

I want to change my profile photo. How can I do so?

"a) Go to Account tab and tap on your display picture b) Tap on "Edit PROFILE" and tap on edit icon near the display photo c) The user can select any photo he wants to upload from his Gallery or click one using the phone Camera and then tap on d) User can Crop the photo, Flip Horizontally or Flip Vertically and then tap tick icon on the top right corner to upload it. For users who have filled their occupation detail as Government employee, any change in profile will change their status to Un-Verified user and Organisation Unit Admin will need to verify it again."

Who can view my profile photo on Sandes?

All Sandes users who are present in your contact list on Sandes or are member in any group where you are member or admin can view your profile photo.

Which details of my profile are visible on Sandes to other users?

Your display photo, verification status, email id, mobile number, last presence on App, Status, designation and OU name are visible to all contacts of your Sandes Contact list as well as those users who are member of any group of which you are also member or admin.

Can I hide certain details of my profile from being visible on Sandes to other users?

In case you are a Govt. user and your Organisational visibility has been set by the Organisation Admin to be invisible, only in that case certain profile fields such as your Organization Name, Email and designation will be visible to either Organisational users only or to no one depending on the setting done by your OU Admin. Presently, users don’t have option to hide any of their profile details themselves.

Can I crop an image I want to show as my display picture/Group image? How to do so?

"a) Select the image and then tap on Crop option from the right-hand side menu at the top. b) Select the control and resize as per requirement. "

What other features are available for my display picture/ Group image other than Cropping it?

"Flipping Image Horizontally: a) Select the image and tap the rectangular icon from the right-hand side menu at the top. b) Select Flip Horizontally option Flipping Image Vertically: a) Select the image and tap the rectangular icon from the right-hand side menu at the top. b) Select Flip Vertically option"

My mobile number has changed. How can I update the mobile number in the Sandes App?

"Users registered using their mobile number will not be able to update it. It is recommended that you delete your previous account and create a new profile with the latest mobile number on the App again. "

I am unable to change my mobile number in the Sandes App.

If you have registered on the Sandes App using your mobile number, you will not be able to change your mobile number on the App. It is recommended that you delete your previous account and create a new profile with the latest mobile number on the App again.

I am not getting any OTP for Sandes. Why is this happening?

If case of poor network connection, you may experience delay or may not receive OTP. Recheck your network connection and try again.

How to update my email id in the Profile?

"If you have registered earlier using your email id, you will not be able to update it. In case you have registered using your mobile number, then you can update your email id with following steps: a) Tap on your display picture to view your details. b) Tap on edit profile and then tap on edit icon near the email field c) Change the email id field. d) Provide OTP received on new email id e) Tap the blue tick icon on the top right corner to update it. "

I received an OTP while updating my mobile number/email id. What is this?

When you try to change your mobile number/email id, an OTP is received on your new mobile number/email id. Fill this OTP when prompted to successfully change your mobile number/email id.

I am unable to change my email id in the Sandes App.

If you have registered on the Sandes App using your email id, you will not be able to change your email id on the App. It is recommended that you delete your previous account and create a new profile with your mobile number on the App again.

I tried to change my email id on App to Gmail. But I am getting an error message. What should I do?

Currently, the Sandes App does not allow any non-NIC accounts in email field be it Gmail, Yahoo, Hotmail etc. You can only fill/update the email id field with a NIC email id.

I tried to change my email id on App to Yahoo. But I am getting an error message. What should I do?

Currently, the Sandes App does not allow any non-NIC accounts in email field be it Gmail, Yahoo, Hotmail etc. You can only fill/update the email id field with a NIC email id.

I tried to change my email id on App to Hotmail. But I am getting an error message. What should I do?

Currently, the Sandes App does not allow any non-NIC accounts in email field be it Gmail, Yahoo, Hotmail etc. You can only fill/update the email id field with a NIC email id.

I filled in the wrong Date of Birth by mistake. How can I change it?

"a) Go to Account tab and tap on your display picture b) Tap on "Edit Profile" and tap on Date of Birth field c) A Calendar control will be displayed. Tap on scrolling bars > and < to change the month. Select the correct date by tapping on it d) To change the year of birth, tap on the current selected year, like 2020 to get a list and then select the correct year, month and date of birth. Tap on the top right corner to update it. "

Can I change my name as displayed on the App?

"a) Taps on your display picture to display profile details b) Tap on "Edit Profile" icon and change the name field. c) Tap blue tick icon on the top right corner to update your name on the App. "

Can my name on App include digits?

No, your name should not include digits or symbols. It should include alphabets only.

I filled the wrong gender by mistake in my profile. How can I correct it?

"a) Tap on your display picture to display profile details b) Tap on "Edit Profile" icon and select the correct gender from the dropdown. c) Tap "blue tick" icon on the top right corner to update the gender. "

When I select ‘Government’ under Occupation details, I am shown the message "Please contact your Organisation for verification." Why is this happening?

If you are a public user, then you can’t change your Occupation details to Government. If you are Government user who is registered as a public user then you need to contact the nodal officer of your Organisation for editing the Occupation details. In case an Organisation verified user sends you an invite to Sandes App (as a Government user), then updating your Occupation details to Govt. will be enabled on the App.

Which user can edit their occupation details?

All users can change their occupation details. However, only those users who have been invited to Sandes App as a Government user by a verified user or those who have already been verified by their Organisation can change their Occupation details to 'Government'.

I am a Public user. Can I change my Occupation detail?

Yes you can change your occupation details to any option except "Government"

I am a Govt. unverified user. Can I change my Occupation detail?

Yes you can change your occupation details to any option other than "Government". However, only those users who have been invited to Sandes App as a Government user by a verified user or those who have already been verified by their Organisation can change their Occupation details to 'Government'.Contact your Nodal officer for verification. If you do not know the details of your nodal officer, email at support-sandes@nic.in

I am a Govt. verified user. Can I change my Occupation detail?

Yes, those users who has already been verified by their Organisation can edit their Occupation details. However changing occupation details will make you unverified user and your nodal officer or OU Admin will need to verify you again. Till you are not verified, you will have access to features available to public users and any additional feature in App which is available only to verified users will not be available to you.

Where and how should one fill in their Occupation Details?

"a) Go to Account tab and tap on your display picture b) Tap on "Edit Profile"icon and tap on 'Update' near the Occupation Details field c) Select the radio button given in front of one’s occupation. Employees working for Govt. should fill their Government employment details. d) Tap "blue tick" icon on the top right corner to update one’s occupation details ."

I am a Government employee. Which all details shall I be required to fill in Occupation details?

"If you are a Government employee, then you need to contact the nodal officer of your Organisation for verifying and updating your Occupation details. In case, an Organisation verified user has sent you an invite to Sandes App (as a Government user) or you have been verified by your respective Organisation Admin, then you may follow these steps to update organisation details. a) Go to ‘Account’ tab and tap on your display picture b) Tap on "Edit profile" and tap on "Update" near the Occupation Details field c) Select the radio button in front of Government (Indian Government) from the list. d) Depending on your employment, select one of the options from Central, State, Panchayat, ULB and Judiciary. e) Select the right option from the drop-down list for each of the details like Ministry, Name of Organisation, Department and their Designation. f) Fill in Remarks (optional) g) Tap tick icon on the top right corner to update one’s occupation details. Note: For a verified Government employee, any change in profile will change their account status to ‘Unverified’ and a reverification by their respective Organisation Admin would be required to get back the ‘Verified’ status."

I will like to mention my details of current Residence. Is there such an option?

"a)Go to Account tab and tap on your display picture b)Tap on "Edit Profile" and then tap on Update near the Residential Details field c)Provide details like Country, State and District of Residence by selecting the correct option from the dropdowns. d)Tap "blue tick" icon on the top right corner to update one’s residential details "

I mistakenly filled the incorrect State name in my residential details. How can I update it?

"a) Go to Account tab and tap on your display picture b) Tap on "Edit Profile" and then tap on Update near the Residential Details field c) Select the correct option from the State dropdown. Also select your district from the dropdown. d) Tap the blue tick icon on the top right corner to update one’s residential details "

I mistakenly filled the incorrect district name in my residential details. How can I update it?

"a) Go to Account tab and tap on your display picture b) Tap on "Edit Profile" and then tap on Update near the Residential Details field c) Select the correct option from the district dropdown. d) Tap the blue tick icon on the top right corner to update one’s residential details "

How to update my Status in Sandes?

"a) Go to Account tab and tap on your display picture b) Select your present status from the drop-down The updated status will be visible to others when they check your status or in the chat window."

Who all can view whether I am online?

The online status indicated with green circle near your display image will be visible to your contact list or other groups members of any of the groups that you are member or admin of, when they check in the individual chat window. If you have disabled ‘Show my status to contacts’ in App settings, then your status will not be visible to anyone.

How many types of users are there on Sandes App?

"There are majorly two types of users: a) Verified Users are those Govt. users whose occupation details have been verified by their respective Organisation Admin. Such users will have a tick symbol visible on their profile. b) Pubic Users are the users who are either Citizens or Govt. users who are not yet verified."

My profile shows a tick symbol. What does this mean?

The tick symbol indicates that you are a verified user. The Sandes admin can verify a member after checking his employment and other details.

My profile was showing a tick symbol earlier but now it is not visible. What does this mean?

It means that you were a verified user earlier and have recently changed your occupation details on App. Therefore, you are no longer a verified user until your respective OU Admin verifies you again

Can I chat with all Sandes contacts?

Yes, users can chat with all contacts from the contacts list using Sandes instant chat feature

Where can I see my chats?

On the bottom of the screen displayed on the Sandes App, tap on Chats tab

There is a number displayed on my chats tab. What does it mean?

The number displayed on "chats" indicates the number of unread messages in individual or group chats.

Whether a Sandes message can be shared to another media?

User can forward the message(s) to any e-Mail from Sandes by selecting the messages and using the send email feature. Also, any message may be selected and copied to be pasted on e-mail directly.

Are my messages in Sandes encrypted?

One-to-one messages and group messages are end-to-end encrypted.

What do these ticks/symbols displayed after my message indicate?

"In one to one chat a) One grey tick indicates recipient is offline and message has reached the server but not yet received by recipient. b) Two grey ticks indicate the message is delivered but not read yet by recipient. If you have turned off your read receipt in App settings, then you will continue to see 2 grey ticks even when recipient has seen/read your message. c) Two blue ticks indicate the message is read by the recipient. d) One grey clock symbol indicates that the message is not sent "

I am seeing a grey clock while sending a message. What does it mean?

A grey clock symbol indicates that the message is not sent which maybe due to the sender's network connection. Check your network connection.

I am seeing 1 grey tick while sending a message. What does it mean?

One grey tick indicates recipient is offline and message has reached the server but not yet received by recipient. Once the recipient is online, they will receive the message.

I am seeing 2 grey ticks while sending a message. What does it mean?

Two grey ticks indicate the message is delivered but not read yet by recipient. Once the recipient becomes active on App, they can see this message. If you have turned off your read receipt in App settings, then you will continue to see 2 grey ticks even when recipient has seen/read your message.

I am seeing 2 blue ticks while sending a message. What does it mean?

Two blue ticks indicate the message is read by the recipient.

How do I know that my message is delivered to the recipient?

Are you seeing two grey ticks or 2 blue ticks? If the message sent by you displays two grey ticks then it means your message is delivered but not read yet by recipient. If there are 2 blue ticks being displayed, then it means the recipient has seen/read your message. One grey tick indicates recipient is offline and message has reached the server but not yet received by recipient. One grey clock symbol indicates that the message is not sent

Is there any way to know if the recipient has seen my message?

If the message sent by you displays two blue ticks, then it means the recipient has seen/read your message. If you have turned off your read receipt in App settings, then you will continue to see 2 grey ticks even when recipient has seen/read your message.

"I tapped the send button, but my contact communicated that he/she not yet received my message. What to do in this regard? Or My message is not going to recipient. What should I do?"

Check the chat window with this contact. If your message is shown with a grey clock symbol, then it means the message has not been sent from your end which may be due to poor network connection. Try reconnecting your network connection so that message can be sent. If 'grey clock' symbol is not visible, then it means that message has been sent from your end and the issue lies at the recipient end.

Why message received just now in my mobile is showing an old time?

Generally, the messages delivered to you will be showing the message sent time. If the message could not be delivered to you instantly for some reason, or you were offline, then the message will show the time it is received in the server.

Can I forward my messages to other contacts or group?

"a) Select the messages you want to forward by long pressing on them and tap on 'forward' icon b) Select the contacts or group to whom you want to forward the message to c) Tap on Send option at the bottom side of window. The recipient will receive the message, marked as Forwarded. To maintain the privacy within Sandes App, user can forward a message up to five contacts at one time only."

How to reply to a message in individual or group chat?

User can select the messages he wants to reply to by long pressing on them, tap on 'reply' icon and then type his reply message.

How to reply to a file in individual or group chat?

User can select the message with file he wants to reply to by long pressing on it, tap on 'reply' icon and then type his reply message.

Can I use emojis in the chat?

Yes, emojis are available with Google keyboard in Android and Apple keyboard in IOS and can be used in chats. A specific emoji feature called 'Gimoji' (symbols may be used in official communication) has also been added.

How can I mute notification sound in chat?

"a) Go to the Individual chat window whose notification sound you want to mute b) Tap the three dots ? from the top right-hand side c) Select the Mute Notification sound option. This will mute all notification sounds for this contact."

What all options are available to tag a special message

The Sandes App provides the functionality to mark a message as 'Confidential', on 'Priority' or as 'Auto Delete'.

How to un-tag/remove tag from a message?

Click again on the tag you applied such as Confidential, Priority or Auto-delete to un-tag the message.

What is a Confidential tag?

If a user wants to differentiate between messages to show that the message is Confidential, he can use the 'Confidential' Tag both in individual and group chat. This is just for display purpose and will indicate to the recipient(s) to keep this as confidential matter.

How can I mark/tag a message as Confidential?

"a) Tap on the message window and tap on Tags b) Type your message and then tap on 'confidential' tag to mark the message as confidential. Tap the 'Send' icon c)The message will appear to the recipient marked as Confidential."

What is a Priority tag?

'Priority' Tag is used to differentiate between messages in individual and group chat to show the recipient that the message is to be considered on priority basis.

How can I mark/tag a message as Priority?

"a) Tap on the message window and tap on Tags b)T type your message and then tap on 'priority' tag to mark the message as Priority. Tap the 'Send' icon c)The message will appear to the recipient marked as Priority."

What is an Auto-delete tag?

'Auto delete' tag is used in individual and group chat when a user wants to send a message such that it gets deleted automatically once the recipient has read it.

How can I mark/tag a message as Auto delete?

"a) Tap on the message window and tap on Tags b) Type your message and then tap on 'Auto' tag to mark the message as Auto Delete. Tap the 'Send' icon c) The message will appear to the recipient marked as Auto delete. d) Once the recipient(s) have read this message, it will get deleted automatically from both the sender and receiver’s chat window."

What is Gimoji and how can I send them?

"Gimoji are special stickers/images designed for communication between Government entities/ officials or Government related matters. This feature is available both in individual and group chat. a) Press on the message window and tap on Gimoji to view the list of available Gimoji. b) Tap on any of them to send it "

I want to mark message as Bold, Italic or underlined. How to do so?

"a) Go to the message window and tap on 'TT' b) Tap on B to make your message as Bold. To bring to Normal text, tap on B again c) Tap on I to make it italic. To bring to Normal text, tap on I again d) Tap on U to underline your message. To bring to Normal text, tap on U again e) Tap the ' forward' icon to send it This feature is available both in individual and group chat."

I want to mark message as Bold and Italic. How to do so?

"a) Go to the message window and tap on 'TT' b) Tap on B and to I to make your message as Bold and Italic. c) Tap the 'forward' icon to send it Similarly, user can select multiple options while marking their text bold, italic or underlined."

I want to change the colour of my message. How to do so?

"a) Go to the message window and tap on 'TT' b) Tap on 'colour' icon to open the colour map. c) Choose any colour and type your message to change it to the selected colour. d) Press the 'forward' icon to send it. This feature is available both in individual and group chat. "

How can I know the date or time when a message was sent or received?

All the messages in individual or group chat window are displayed with date and time when the message was sent. The chat window displays the date as header and all the Messages or files sent or received on each date are shown together under this header of date. To view earlier messages, scroll up the individual or group chat window. The latest messages are displayed at the bottom of the screen.

What is Pin option? How can I pin a message?

Long press on the messages you want to pin and then tap on 'pin' icon. A pinned message will appear with a 'pin' icon in the chat window.All pinned messages will also appear separately in the 'Pinned Messages' tab

Where can I view all pinned messages?

"To view the pinned messages, tap on ? on right-side of the window and then tap on ‘Pinned Messages’ to open the separate tab for pinned messages. The details like sender and receiver along with date timestamp of these pinned messages are mentioned in the ‘Pinned messages’ tab. "

How can I view chat window where my pinned messages were sent/received?

Tap on ? on right-side of the window and then tap on ‘Pinned Messages’ to open the separate tab for pinned messages. Tapping on any of these pinned messages will take the user to the respective individual chat/group chat window where the message was sent/received.

What is Unpin option? How can I unpin a message?

Long press on the pinned messages you want to unpin and then tap on 'unpin' symbol . The 'pin' icon will be removed from the unpinned message. These unpinned messages will be removed from the 'Pinned Messages' tab.

How can I copy a message?

Long press on the pinned messages you want to copy and then tap on 'copy' icon.Paste the message in individual or group chat window on Sandes or on any other App

How can I delete a message?

"User can only delete those messages that are sent by him/her as of now. a) Long press on the messages you want to delete and tap on 'delete' icon to delete the message. b) Choose to either 'Archive' the message or delete it by tapping the appropriate option. "

How can I delete a message/file for everyone?

"User can only delete those messages that are sent by him/her within 1 hour of sending the message. a) Long press on the message/file you want to delete and tap on 'Delete' b) Tap on ‘Delete for Everyone’ The message/file will be deleted from chat window of sender as well as all recipients. When this option is used in group chat, this message/file will be deleted from group chat window of all group members."

I am not seeing a delete for everyone option for my message/file. Why is that so?

"User can only delete those messages that are sent by him/her within 1 hour of sending the message. "

Can I use ,delete for everyone option for messages/files sent by another user

User can only delete those messages that are sent by him/her

How can I archive my messages?

"a) Long press on the messages you want to archive and tap on 'delete' icon b) Tap on Archive to select the Archive option. The Archived messages will be deleted from the chat window and sent to the email address that the user has provided in his profile. User can view these messages anytime from his email."

Why am I not getting option to archive my messages?

If user has not filled in their email id, then they wont get option to archive messages.

I archived my messages. How can I view these archived messages?

The Archived messages will be deleted from the chat window and sent to the email address that the user has provided in his Sandes profile. User can view these messages anytime from his email.

Why am I not getting option to send my messages to email?

If user has not filled in their email id, then they wont get option to send their messages to their email.

How can I send my messages to my email address?

"a) Long press on the messages you want to send to email and tap on 'Send Mail' icon. b) The messages will be sent to the email address that the user has provided in his profile."

I used the ,Send Mail option for some of my messages. How can I view these messages?

The 'Send Mail' option will send the selected messages to the email address that the user has provided in his profile. User can view these messages anytime from his email.

I wish to clear my entire conversation for a particular contact. How can I clear my entire message window for this contact?

"a) Go to the message window of the particular contact, tap the three dots ? from the top right-hand side b) Select the Clear Conversation option. This will just clear the message window for the user and will not impact the contact. The particular contact will continue to view all the messages in the message window as earlier."

I have received a reply to my message. How can I view the original message (referred message) on which I have received a reply?

"a) Go to the Individual / Group message window where you have received a Reply b) Tap on the new message received c) In the pop-up, Tap on Navigate to Original message d) The original message on which you have received a reply will now be highlighted in the chat window"

I have sent a reply to a message. How can I view the original message (referred message) on which I have replied?

"a) Go to the Individual / Group message window where you have sent the Reply b) Tap on the new message sent c) In the pop-up, Tap on Navigate to Original message d) The original message on which you have replied will now be highlighted in the chat window"

How can I search using a text/ keyword in all my messages?

"a) Tap on Chats/Groups tab. b) Tap on the 'search' icon on top of window. List of all contacts and groups will be displayed c) Type the keyword text you want to search in the textbox provided on top of window d) Tap on the 'search' icon to view results. The text will be searched in all Individual/Group Chat windows/Contact list. The contacts having the keyword text in their Sandes profile name will also be displayed"

Can I share APK files through Sandes?

No. APK is a compiled executable file and sharing of such files is not supported through Sandes.

How to upload a document to DigiLocker?

"a) Select the PDF document received in a message by long pressing on it. b) Click the 'upload' icon for Digilocker c) This will lead you to the DigiLocker authorisation screen for the first time d) You can provide your DigiLocker login credentials and login e) Upload the document on DigiLocker"

Can I share a photo using camera? How can I do so?

"a) Go to individual message window or group chat window where you want to share the photo. b) Tap on + icon located on the left side of the message box. c) A menu of options will be displayed to you. Select the 'Camera' option . Click the photo and then press on tick icon located on the bottom of the window. Press on 'send' icon to send the clicked image."

How do I share a file from my phone gallery?

"Sharing file from Sandes a) Go to individual message window or group chat window where you want to share the file. b) Tap on + located on the left side of the message box. c) A menu of options will be displayed to you. Select the 'Gallery' icon or 'File' option. d) Select the file and then tap on 'send' to send the file. Sharing file from Phone Gallery/file Manager a) Share files from phone gallery by selecting the file (one file at a time) and using the share option. b) When share option is selected, Sandes will be listed. c) Select Sandes, select the contact or group to which the file is to be shared and then tap on Send option."

What different types of files can be shared?

Images, pdf, word, excel, presentation, audio/video files can be shared. This includes jpeg, png, mp3, mp4, pdf, doc, ppt, excel, pdf.

What is the maximum size of files that can be shared?

Maximum size of a file which can be shared is 15 MB.

How can I send voice message/audio file?

"a) Go to individual message window or group chat window where you want to share the audio. b) Tap on + icon located on the left side of the message box. c) A menu of options will be displayed to you. Select the 'Audio' option . d) Tap on 'recording' icon to start recording audio and then on 'stop recording' to stop recording. e) The timing of the audio is displayed in minutes: seconds format during the recording. Press on 'send' icon to send the audio file. As such, all voice messages are downloaded automatically.

I want to share a contact with another contact/ group. How can I do so?

a) Go to individual message window or group chat window where you want to share the contact. b) Tap on + icon located on the left side of the message box. c) A menu of options will be displayed to you. Select the 'Contact' option. d) List of all the contacts will be displayed. Select the Contact and then press on 'send' icon to share the contact. The recipient will be able to add the shared contact to their 'Sandes contact' list or their 'mobile Phone Book' by choosing the appropriate option.

How can I share a file received on Sandes with other Apps like WhatsApp?

a) Go to individual message window or group chat window. b) Select the file you want to share by long pressing on it. c) Tap on three dots ? from the top right-hand side. d) Tap on 'Share'. e) Select the App you want to share this file with."

I want to delete a media file sent/received during messaging. How can I do so?

a) Go to individual message window or group chat window. b) Select the media file you want to delete by long pressing on it. c) For Android users: Check the checkbox before ‘Delete media in this chat’ and then tap on Delete. d) For iOS users, a pop-up screen with the message “Do you want to delete the media from storage” will be displayed. Tap on Yes to give confirmation. The media file will be deleted from the chat window and the user’s device.

Where can I see my groups?

On the bottom of the screen displayed on the Sandes App, tap on 'Groups' tab

What are the different types of groups available in Sandes?

a) Official – Created by admin through portal (created and moderated by Organisational Unit only) b) Informal- Created by anyone on application (created and moderated by any user) c) List feedback Groups- Feedback Group (created and moderated by Sandes team)"

Who can access group chatting feature on App?

Group chatting feature on Sandes App is available only to those users who have been invited to Sandes by a verified user or those Govt. users who have been verified by their respective Organisation.

Can I create a Group?

"Yes. Through the Sandes mobile app, one can create group and add members from the contact list by following simple steps: a) Go to Groups and tap on '+ New Group' b) Select the contacts you want to add to group and then tap on 'right arrow' icon c) Provide the group name, group description (optional) d) Tap on 'Create Group' to create the group."

Can I create a Group without mentioning the group title?

No. Group title is a mandatory field while creating a group, hence a group cannot be created without filling in the group title.

Can I create a Group without mentioning the group title?

Yes. Group description is an optional field while creating a group, hence a group can be created without filling in the group description. Later on, group admins can update group description as per their wish.

Can I create a Group without mentioning the group description?

Yes. Group description is an optional field while creating a group, hence a group can be created without filling in the group description. Later on, group admins can update group description as per their wish.

Can I create an official group on Sandes App?

Official group can only be created on the Sandes portal. They cannot be created on the App.

Why am I not be able to select more members while creating my group?

An informal group on Sandes allows addition of maximum 50 members while a official group may have maximum 200 members

How can I add/update the group image ?

"You can only add/update the group image of a group of which you are admin. a) Go to the group chat window and soft press on the group name at the top. b) Tap on 'Edit' icon c) Click on 'Change Image d) The user can select any photo he wants to upload from his Gallery or tap one using the phone Camera and then tap on 'tick' icon. e) User can 'Crop the photo', 'Flip Horizontally' or 'Flip Vertically' and then tap tick icon on the top right corner to upload it. "

How many users can be added in one group?

At present, an official group created at Portal by Admin can have a maximum of 200 members and an informal group created on Mobile App can have a maximum of 50 members.

How can I add members to a group?

User can only add members to a group of which he/she is admin. a)Select the group and soft press on the group name at the top. b)User can add contacts present in his Sandes Contact list by tapping on “Add members from Sandes Contact”, selecting the members he wants to add to group and pressing on 'send' icon . c)User also has option to add members by email by tapping on “Add Members by Email”, providing the email id of the member when prompted and pressing on ‘OK’. The members will be notified on the group message window of their addition to the group."

The users I want to add in my group are not present in my contact list. How can I add them to a group?

You can only add members to a group of which you are admin. To add users who are not present in your Sandes contact list, use the Add Members by Email option.a) Select the group and soft press on the group name at the top.b) Tap on ‘Add Members by Email’.c) When prompted, provide the email id of the user to be added.d) Press Ok."

Why can’t I add some people in my group?

If the person you are trying to add in group is not registered on Sandes App, then they cannot be added in group.

Why am I not be able to add more members to my group?

An informal group on Sandes allows addition of maximum 50 members while a official group may have maximum 200 members

How can I remove members from a group?

"You can only remove members from a group of which you are admin. a) Tap on Groups tab b) Select the group and soft press on the group name at the top. c) Select the member whom you want to remove from a group by long pressing on their name. d) Tap on Action dropdown, select the option ‘Remove from Group’ and give confirmation by pressing ‘OK’. Repeat the steps for all such members whom you want to remove from group. This will remove these members from the group, and they will no longer be able to send or receive messages or files. The members will be notified on the group message window of their removal from the group."

How can I make a user as admin in a group?

"You can only make user as admin in a group of which you yourself are admin. a) Tap on Groups tab b) Select the group and soft press on the group name at the top. c) Select the member whom you want to make admin of a group by long pressing on their name. d) Tap on Action dropdown, select the option ‘Grant Admin Right’ and give confirmation by pressing ‘OK’. Repeat the steps for all such members to whom you want to grant admin rights. This will make these members as admin of the group, and they will be able to exercise admin rights such as adding or removing members from the group, editing group details etc. The members will be notified on the group message window of the grant of admin rights to them."

How can I remove/revoke admin rights from a member in a group?

"You can only remove admin rights of members from a group of which you are admin. a) Tap on Groups tab b) Select the group and soft press on the group name at the top. c) Select the admin of the group of whom you want to revoke admin rights by long pressing on their name. Tap on Action dropdown, select the option ‘Remove Admin Right’ and give confirmation by tapping ‘OK’. Repeat the steps for all such members from whom you want to revoke admin rights. This will remove admin rights from these members, and they will be no longer be able to exercise admin rights such as adding or removing members from the group. The members will be notified on the group message window of the removal of their admin rights."

Why can’t I post messages to certain groups?

"Some official groups are created like that wherein you are not a participant. In such groups only users with participant privilege will be able to post messages. "

How can one know who are the members of a group?

"a) Go to the group chat window and soft press on the group name at the top b) The list of group members will be shown here"

How can one know who are the admins of a group?

"a) Go to the group chat window and soft press on the group name at the top b) The list of group members will be shown here c) The group admins will have 'admin' icon mentioned towards their right"

Whether a message can be sent to a group where user is not a member?

No. One can send messages to a group in which the user is a member.

I want to exit from a particular group. How can I do so?

Yes, users can exit from any group. User should go to the group chat window and soft press on the group name at the top. User can then tap on option 'Exit Group' icon and press ‘Yes’ when App asks for confirmation to exit from the group.

Why there is no option to exit from some groups?

One cannot exit from an official group created by the office management. Also, if you are the only admin of an informal group, then you cannot exit from this group unless you make some other member as admin.

How can I mute notification sound in a particular group?

"a) Go to the particular group chat window whose notification sound you want to mute b) Tap the ? from the top right-hand side c) Select the ‘Mute Notification Sound’ option. This will mute all notification sounds for this particular group."

I am unable to send or receive messages or file in a group?

Check if you have been removed from the group by the group admin, you have yourself exited the group or the group may be dispersed. In case of removal, exit, dispersal of group, an appropriate message is displayed in the textbox provided for messaging.

I wish to clear my entire conversation for a particular group. How can I clear my entire message window for this group?

"a) Go to the message window of the particular group b) Tap the 'three dots' ? from the top right-hand side and select the ‘Clear Conversation’ option. This will just clear the message window for the user and will not impact other group members belonging to the group. The other group members will continue to view all the prior messages existing in the group message window as earlier."

If I use Clear conversation option, will the files in my group chat also get deleted?

The clear conversation option deletes all the messages and files sent or received from the group chat window for this user.

If I use Clear conversation option, will the messages/files in the group chat also get deleted for other group members?

No, the clear conversation option only deletes the messages and files from the group chat window of the user exercising this option. Other group members will still be able to view the entire chat conversation as they were able to do before.

I want to share a file on group. How can I do so? What types of files can I share?

"The file sharing option on group chat window is same as that available on individual chat basis. Refer 'File Sharing' for details. "

Why did the colour of my group title change to red?

"If an 'unverified user' is added to an official group, then the colour of the group will be changed to red to indicate to other members about the presence of unverified member. You may see the unverified user in the list of Group members with the name of such member appearing in red colour."

Why does my group member list show some members in red colour?

If an 'unverified user' is added to an official group, then such members will be shown in red colour in the group member list.

The colour of group title was showing red but has now changed. Why?

If the group previously had 'unverified members' but either all the unverified members have left the group or all of them have been removed from the group, then the group colour will change to indicate that this is an official group without any presence of unverified members.

I want to reply to a message on group chat window to the sender in private without showing my message to all members of group. Can I do so?

Sandes provides option to reply to a message in private to the sender of the message/file. User can select the messages/files received on whom he wants to reply in private by long pressing on them and tapping on 'private' icon. Type the message and click on Send icon.This message will just be visible to the individual to whom it is sent and not visible to other group members.

I used the Private message facility to reply to a message in group, will this message be visible to other group members?

When a message is sent using the Private option, it will just be visible to the individual to whom it is sent and not visible to other group members.

I used the Private message facility to reply to a message in group, where can I view this message?

Check the individual chat window of the user to whom you have sent the private message. Your message will be shown with a private tag.

How can I know which group members have seen my messages/files and those to whom message has been delivered in group?

"a) Long press on a message/file you shared in group b) Tap on 'Message Info' icon. c) List of group members to whom message is delivered and those who have seen your message/file will be displayed separately. If you have turned off your read receipt in App settings, then list of groups members to whom message has been delivered will include even those group members who have seen/read your message."

How can I search using a text/ keyword in all my group messages?

"a) Tap on Chats/Groups tab. b) Tap on the search icon on top of window. List of all contacts and groups will be displayed c) Type the keyword text you want to search in the textbox provided on top of window d) Tap on the search icon to view results. "

What is Reset E2EE session?

User may choose “Reset E2EE session” when they see a “Unable to decrypt messages” in their chat window. This will reset their End to End Encrypted session.

I am getting the message “Unable to decrypt messages” in chat window. What should I do?

User may choose “Reset E2EE session” when they see a “Unable to decrypt messages” in their chat window. Tap on ? displayed on top right side of chat window and then tap on 'Reset E2EE session'. This will reset their End to End Encrypted session.

Can I disperse a group that I created or am admin of?

Yes, any group admin can disperse a group using the Disperse Group option. User should select the group and soft press on the group name at the top. User can then tap on 'Disperse Group' option and press ‘Yes’ when App asks for confirmation to disperse the group. After dispersion, no member including the admins would be able to send/receive any messages on the group.

I am not able to find option to edit group details or disperse a group?

In case your group admin rights have been revoked by a group admin then you will no longer be able to access option to edit the group details or disperse a group.

What is a List Feedback Group?

A Feedback list group is the default ,group available on your groups tab where you can share your feedback, queries or suggestions. (You will not be able to see group conversations on the list group. Any message sent by you to the list group will be visible to the admins of the list group. You will not be listed as a member of this group.

Who can access audio calling feature on App?

Audio/video calling option on Sandes App is available only to those users who have been invited to Sandes by a verified user or those Govt. users who have been verified by their respective Organisation.

How can I audio call a user?

"a) Go to the chat window b) Select the user with whom you want to make the call by soft pressing on their chat thread c) On top right corner there are two options – Audio call, Video call. Tap on audio call icon for audio call "

I am getting an incoming audio call. How can I accept this call?

Once the user taps on 'Accept' icon, the call will be accepted and the user will be connected to the person calling him.

How can I disconnect an audio call?

User can tap disconnect call icon to disconnect the call while making the call to a contact or while the call is active to disconnect a call.

How can I put my audio call on Speaker mode?

User can tap on speaker icon displayed while making an audio call or during the audio call, to change the audio call to speaker mode. The highlighted speaker icon indicates that audio call is on speaker mode.

I put my audio call on Speaker mode, how can I change it to handset mode?

User can tap on highlighted speaker icon again displayed during the audio call, to change the audio call from speaker mode to handset mode. The disabled speaker icon indicates that audio call is on handset mode.

I want to see the time I received or made an audio call to a contact. Is there any option?

"You can view the exact time you received or made an audio on the chat window of the contact. For example, an incoming call at 3:00 PM will be displayed as ‘Incoming Audio Call @ 15:00 PM’.Similarly, an outgoing call will be displayed as ‘Outgoing Audio Call @ 15:00 PM’. The incoming and outgoing audio/video call will be distinguishable by the different icons displayed."

Can I see the duration of an ongoing audio call?

The timer displayed during the call displays the duration of call in format mm:ss (minutes: seconds). For instance, a call of 6 minutes 50 seconds duration will be displayed as 06:50 on the message window during the call.

I don’t want to accept an incoming audio call. How can I do so?

Once user taps on reject icon, the call will be rejected.

Who can access video calling feature on App?

Audio/video calling option on Sandes App is available only to those users who have been invited to Sandes by a verified user or those Govt. users who have been verified by their respective Organisation.

How can I video call a user?

"a) Go to the chat window b) Select the user with whom you want to make the call by soft pressing on their chat thread c) On top right corner there are two options – Audio call, Video call. Tap on video call icon for video call"

I am getting an incoming video call. How can I accept this call?

Once the user taps on 'Accept' icon, the call will be accepted and the user will be connected to the person calling him.

How can I disconnect a video call?

User can tap disconnect call icon to disconnect the call while making the call to a contact or while the call is active to disconnect a call.

I want to mute my sound during video call. How can I do so?

Tap on mic icon to mute the sound. The mic icon will be disabled and changed to , which shows that your sound is muted and user on the other end of the call will not be able to hear you.

I want to unmute my sound during video call. How can I do so?

If you have muted your mic, tap on disabled mic icon to unmute the sound. The disabled mic icon will be enabled, which shows that your sound is unmuted and user on other end of the call will be able to hear you again.

I want to reverse/invert my camera view to shows images during the video call. How can I do so?

You can tap on camera icon during the call which will reverse the camera view and show the other view apart from the one currently visible to the receiver. You can tap on the camera icon to toggle between front side and back side view.

I want to see the time I received or made a video call to a contact. Is there any option?

"You can view the exact time you received or made an audio video call on the chat window of the contact. For example, an incoming call at 3:00 PM will be displayed as ‘Incoming Video Call @ 15:00 PM’. Similarly, an outgoing call will be displayed as ‘Outgoing Video Call @ 15:00 PM’. The incoming and outgoing audio/video call will be distinguishable by the different icons displayed."

Can I see the duration of an ongoing video call?

The timer displayed during the call displays the duration of call in format mm:ss (minutes: seconds). For instance, a call of 6 minutes 50 seconds duration will be displayed as 06:50 on the message window during the call.

I don’t want to accept an incoming video call. How can I do so?

Once user taps on reject icon, the call will be rejected.

Where can I see my Contacts?

On the bottom of the screen displayed on the Sandes App, tap on contacts tab

How can I add a contact to my Sandes contact list?

"You can only add those contacts to your Sandes contact list who are using the Sandes App. Adding contacts by Phone Book Sync option a) Go to Account tab, tap on Manage Contact and then tap on Phone Book Sync option. b) Select the Sync option when prompted to sync the contacts on your phone book who are also Sandes users. These contacts will be added on your Sandes Contact list after the synching is complete. Adding contacts by Add Contact option a) Go to Account tab, press on Manage Contact and then on Add Contact option. b) Enter the email id or contact number of the person you want to add. Confirm ‘Yes’ when prompted by the system to add the user."

I am not able to see the Contact in Sandes Contact list who is there in my Phonebook even after Phonebook Sync. Why is this happening?

Phonebook Sync option will add only those contacts from your phonebook who are registered on Sandes. You can add the contacts one by one using the 'Add Contact' option

Can I add any contact in my Sandes contact list?

No. Only users who are on-boarded and registered on Sandes App can be added.

How can I mark a contact as favourite?

"a) Select the contact by long pressing on the username. b) A drop-down menu will appear wherein you can select the ‘Make Favourite’ option c) Confirm ‘Yes’ when prompted by Sandes. This contact will be marked as favourite contact and will appear at top of the contact list with a star* sign after their name. Sandes also provides option to remove these contacts from favourite list using the 'Remove Favourite' feature."

Some of my contacts on Sandes show a star * mark after their name. What does this mean?

This indicates that these contacts have been marked as favourite by you. You also have option to remove them from your favourite list using the 'Remove Favourite' feature.

How can I remove a contact from favourite list?

a) Select the contact you want to remove from favourite list by long pressing on the username. b) A drop-down menu will appear wherein you can select the ‘Remove Favourite’ option c) Confirm ‘Yes’ when prompted by Sandes. This contact will now appear as normal contact in your list without the star* sign after their name."

I received a contact from another user. How can I save it to my Sandes Contact List?

"a) Press the ‘Add to Sandes’ option on the received contact, b) Tap on ‘Add Contact’ c) Tap on ‘OK’ to add it to Sandes Contact list."

I received a contact from another user. How can I save it to my Phone Book?

"a) Press the ‘Add to Phone Book’ option on the received contact b) Select the ‘Phonebook’ when prompted to import it to your phone book."

I want to share a contact with another contact/ group. How can I do so?

"a) Go to individual message window or group chat window where you want to share the contact. b) Tap on + icon located on the left side of the message box. c) A menu of options will be displayed to you. Select the Contact option. d) List of all the contacts will be displayed. Select the Contact and then press on send to share the contact. The recipient will be able to add the shared contact to their 'Sandes contact list' or their 'mobile Phone Book' by choosing the appropriate option."

How can I search a Sandes contact using a text keyword?

"a) Tap on Contacts tab. b) Type the keyword text you want to search in the textbox provided on top of window c) Tap on the search icon on top of window to view results. d) The contacts having the keyword text in their Sandes profile name will be displayed"

How can I remove a contact from Sandes Contact list?

"a) Go to Contacts tab b) Select the contact you want to remove by long pressing on the username. c) A drop-down menu will appear wherein you can select the ‘Remove Contact’ option d) Confirm ‘Yes’ when prompted by the App. This contact will be removed from the Sandes Contact list."

Where can I see my Account?

On the bottom of the screen displayed on the Sandes App, tap on Account tab

Can I backup the messages/contacts?

Backup option is given in the Account tab. Backup will be taken on your device. User has option to take only message backup or full backup. While reinstalling the Sandes platform, it will prompt user to restore from the backup. User can select the backup file and restore to restore the previous chat messages.

Can I choose the folder where I want to store the Sandes Backup?

Sandes allows customised backup to a folder of user’s choice. Go to Account tab, tap on Backup and give permission when prompted. User can now choose location to store the Backup file.

What is Mute Notification Sound option?

"The Mute Notification option from the Account tab will mute the sound of all notifications received on Sandes. a) Tap on Account tab and then tap on Notifications option b) Tap on the right side of slider icon to mute notifications . c) To unmute the notifications, tap on the left side of slider icon which will unmute the notifications sound. There are also options for 'muting sound for a particular group' as well as 'muting sound for a particular contact'. "

How do I know the user’s availability?

"a) To view availability of another user, tap on their name from contact list. b) Tap on their name displayed on top of the chat window opened. If a green ring is visible around the photo, the user is online. "

How can I view my own status?

Tap the Account tab, then tap on your username where the last status will be displayed

Can I prevent auto download of files?

"a) Tap on Account tab and then tap on App Settings b) Tap on Auto Download media file option towards the left side of the slider icon to turn them off. User will need to download a file individually from the chat window. c) To turn auto download again, tap on the right side of the slider on the same option."

If auto download of files is disabled, will I be able to view files received in individual or group chat window?

If user has disabled the auto-download of files, then he/she will still be able to receive files in individual or group chat window. To view a particular file, they may click the down arrow displayed on the file in the chat window.

"I don’t want other contacts to know that I have seen their message.Or How can I disable my read receipt?"

"a) Tap on Account tab and then tap on App Settings b) Tap on ‘Send read receipts’ option towards the left to turn them off. c) To turn ‘Send read receipts’ on again, tap on the right side of the slider ."

"I want other contacts to know that I have seen their message.Or How can I enable my read receipt?"

"a) Tap on Account tab and then tap on App Settings b) Tap on ‘Send read receipts’ option towards the right to turn them on. c) To turn ‘Send read receipts’ off again, tap on the left side of the slider ."

What does enable/disable read receipt mean?

When the read receipt is enabled, the sender will be able to view if you have read their message in individual or group chat window. When the read receipt is disabled, your read receipt will not be sent to other users nor received from other users. This means, neither the sender will not be able to view if you have read their message/file in individual or group chat window nor will you be able to view if other users have read the messages/files sent by you.

What will be the effect of turning off read receipt on my individual chat?

If you have turned off your read receipt in App settings and you receive a message/file from a contact, then the sender will not be able to view if you have read their message/file . Sender will always be shown a double grey tick for both messages delivered as well as messages seen by you. Similarly when you send a message/file to a contact, then you will not be able to view if other recipients have read the messages/files sent by you. You will always be shown a double grey tick for both messages delivered as well as messages seen by other recipients.

What will be the effect of turning off read receipt on my group chat?

If you have turned off your read receipt in App settings and you send a message/file on group, then in your message info, the list of groups members to whom message has been delivered will include even those group members who have seen/read your message. Similarly when other group members send a message/file on the group, then in their message info, your name will be displayed in list of groups members to whom message has been delivered even when you have seen/read their message.

How can I enable/disable Automatic Backup?

"a) Tap on Account tab and then tap on App Settings b) Tap on ‘Automatic Backup’ option towards the left to turn them off. c) To turn on ‘Automatic Backup’ again, tap on the right side of the slider."

What does enable/disable Automatic Backup mean?

When the Automatic Backup is enabled, all the messages/files on your Sandes App will be automatically be backed up on your mobile device once on a daily basis. When the Automatic Backup is disabled, user needs to take back-up himself/herself using the ‘Backup’ option in Account Tab.

Why am I not seeing my previous chats/files in the App?

Check if you have turned off Automatic Backup in App Settings under the Account Tab. In case Automatic Backup is turned off, you will need to take backup yourself through the 'Backup' option in Account tab

How can I restrict/prevent other users from seeing my status update?

"a) Tap on Account tab and then tap on App Settings b) Tap on ‘Show my status to contacts’ option towards the left to turn them off. c) To turn on ‘Show my status to contacts’ again, tap on the right side of the slider."

Why are other contacts not able to view my status update?

Please check in App settings under Account tab if you have disabled the ‘Show my status to contacts’ option. To show your status to other contacts, tap on the right side of the slider displayed next to ‘Show my status to contacts’ option

How can I allow other users to see my status update?

"a) Tap on Account tab and then tap on App Settings b) Tap on ‘Show my status to contacts’ option towards the right to turn them on. c) To turn off ‘Show my status to contacts’ again, tap on the left side of the slider."

What does enable/disable the visibility of my status on Sandes App to other users mean?

When the ‘Show my status to contacts’ is enabled, the current user’s status as well as any update in user’s status will be visible to the user’s contacts on Sandes App. When the ‘Show my status to contacts’ is disabled, the current user’s status as well as any update in user’s status will not be visible to any other Sandes App user

How can I see the same name of my contact as stored in my mobile phonebook in Sandes App ?

"a) Tap on Account tab and then tap on App Settings b) Tap on ‘Show my status to contacts’ option towards the right to turn them on. c) To turn off ‘Show my status to contacts’ , tap on the left side of the slider."

"I am seeing the same name of my contact as stored in my mobile phonebook in Sandes App.How can I remove this? Or How can I see the actual username of my contacts with which they are registered on Sandes App?"

"a) Tap on Account tab and then tap on App Settings b) Tap on ‘Show my status to contacts’ option towards the left to turn them off. c) To turn on ‘Show my status to contacts’ again, tap on the right side of the slider."

What does enable/disable ‘Show phone book name in contact list’ mean?

When the ‘Show phone book name in contact list’ is enabled, the Sandes App will display the name of the contact as stored in the user’s phonebook. When the ‘Show phone book name in contact list’ is disabled, the Sandes App will display the name of the contact as the username with which this contact is registered on Sandes.

How can I logout from the Sandes App? Will other contacts be able to know that I am offline?

"a) Tap on Account tab and choose the Logout option. b) Confirm ‘Yes’ to logout from the App. Other users will be no longer be shown your Active status which will indicate to them that you are logged out of system."

Will I be able to receive messages when I am logged out?

The system server will store messages/files as per the policy sent by other users to you during the time that you are logged out of the Sandes App. The Sandes chat window will display single tick to the sender. Once you login back again, these messages/files will be delivered to you.

What does Optimise Notification feature mean?

"This feature allows timely receipt of notification for Sandes App. It consists of 2 steps: a) Enable Auto Start for Sandes: This allows Sandes App to auto start once phone is switched on b) Ignore battery optimisation: This feature allows Sandes App to always run in the background which helps in getting timely notifications but may reduce battery life."

I am not getting notifications timely. What should I do?

User can go to Account tab and use the Ignore battery optimisation. This feature allows Sandes App to always run in the background which helps in getting timely notifications but may reduce battery life.

How can I delete my account?

"a) Tap on Account tab and then tap on delete account option b) Select the reason from drop-down c) Tap on delete account option The user’s account will be deleted, and user will not be able to access the Sandes App. If the user wishes to use the Sandes App again, user has to register again on the App and provide their details at the time of registration."

I deleted my account, now when I try to login why is the App asking my details again?

When a user deletes his/her account, it gets deleted permanently from Sandes. If the user wishes to use the Sandes App again, user has to register on the App and provide their details again at the time of registration.

How can I use invite someone to Sandes App?

"Those Govt. users who have been verified by their respective Organisation have the option to invite anyone to Sandes App using their mobile number. a) Tap on three dots ? from the top right-hand side and then tap on ‘Invite Contacts’ option b) A list of contacts available on the user’s Phonebook is displayed. c) Tap on invite icon against the contact to be invited. The user can be invited by choosing one of the following categories: a) Government (Indian Govt.) b) Hired manpower c) Public"

Which user has the option to invite someone to Sandes App?

Only those users who have been verified by their respective Organisation have the option to invite anyone to Sandes App using their mobile number.

I am not able to view any option to invite someone to Sandes App. Why is that?

Only those users who have been verified by their respective Organisation have the option to invite anyone to Sandes App using their mobile number.

Can I invite an already existing user to Sandes platform?

An Organisation verified user may invite an already existing user to Sandes platform. The invited user will then be able to access Audio/Video calling and Group chatting option.

Can I invite any user to Sandes platform?

An Organisation verified user may invite a user as a Government user or a public user to the Sandes platform. They can also invite an already existing user to Sandes platform. The invited user will then be able to access Audio/Video calling and Group chatting option.

What does it mean if I invite a user to Sandes platform as a Government user?

When a user is invited to Sandes as a ‘Government’ user, then the invited user will be able to update their occupation details in the profile to ‘Government’ as well as access Audio/Video calling and Group chatting option.

I invited someone to Sandes platform by mistake. Can I revoke the invite?

The sender of the invitation has the option to revoke the invite by tapping on 'Revoke' button provided on the right side of the invited contact under the 'Invite Contacts' option

What happens if I revoke an invite to a user?

Invited user who has become organisation verified user will not be affected and will continue using the App as verified Govt. employee with full privileges. If the invited user is not yet Organisationally verified, then he/she will not be able to access full features of the App such as Audio/Video calling and Group chatting irrespective of whether they have accepted the invite or not.

What happens if the user who has sent the invite to Sandes App retires or is transferred or himself becomes unverified user due to any reason?

Invited user who has become organisation verified user will not be affected and will continue using the App as verified Govt. employee with full privileges. If the invited user is not yet Organisationally verified, then he/she will not be able to access full features of the App such as Audio/Video calling and Group chatting.

How will revoking an invite to a public user affect him/her?

Invited public user will not be able to access full features of the App such as Audio/Video calling and Group chatting.

How will revoking an invite to a Govt. user affect him/her?

Invited Govt. user who has become organisation verified user will not be affected and will continue using the App as verified Govt. employee with full privileges. If the invited user is not yet Organisationally verified, then he/she will not be able to access full features of the App such as Audio/Video calling, Group chatting and changing occupation details to Govt.

What is Sandes Chatbot and how can I use it?

"User can use the Sandes Chat Bot service to view the registered dashboards and get weather information. a) Tap on ? from the top right-hand side b) Select Info Service to view the Chatbot window c) Type HELP in the Chatbot message window"

What all features/commands can the Sandes Chatbot accept?

"The Sandes Chatbot accepts commands such as: a) Dashboard: It is used for accessing Dashboard of various initiatives by Government. User can 'Register a dashboard', 'schedule a dashboard', 'un-schedule a dashboard' ,'view list of available dashboard', 'View a dashboard' and 'Remove a dashboard'. b) 'Help Command' to view list of available dashboard and available commands c) 'Weather command' to view weather of a city. "

How can I view list of available dashboards and commands?

"a) Type HELP on the Chatbot message window. b) This will display the list of available dashboard and available commands."

How can I view weather of a city?

"a) Type Weather followed by city name on the Chatbot message window. b) For instance, Weather Delhi will display the latest weather information for Delhi city. "

How can I register a Dashboard?

"a)Type the command, Register DASHBOARD Parameter URL on the Chatbot message window. Parameter refers to name that you wish to keep for the dashboard b) For Instance, to register MeitY Dashboard with URL https://dmdashboard.nic.in with name of NEWDASH: type Register DASHBOARD NEWDASH https://dmdashboard.nic.in c) This will register the dashboard with the name and source URL as mentioned in command. To get more assistance type HELP on the chatbot window."

How can I schedule a Dashboard?

"a) Type Schedule Keyword Parameter Time on the Chatbot message window. Parameter refers to dashboard name. b) For Instance, to schedule the Sandes dashboard, type DASHBOARD Sandes 9AM. This will schedule the alert along with the display for Sandes dashboard on Chatbot on 9 AM every day., To get more assistance type 'HELP' on the chatbot window"

How can I un-schedule a Dashboard?

"a) Type Unschedule Keyword Parameter on the Chatbot message window. Parameter refers to dashboard name. b) For Instance, Unschedule DASHBOARD Sandes. This will un-schedule the alert for the Sandes dashboard and user will no longer receive the alert as received earlier at the specified time. To get more assistance type 'HELP' on the chatbot window"

Can I view list of all dashboards using the Chatbot? How can I do so?

"a) Type DASHBOARD on the Chatbot message window. b) This will display the list of registered dashboards on Sandes App. "

How can I view a particular dashboard?

"a) Type DASHBOARD Parameter on the Chatbot message window. Parameter refers to dashboard name. b) For Instance, typing DASHBOARD Sandes on Chatbot window will display the Sandes dashboard with the latest statistics. To get more assistance type 'HELP' on the chatbot window"

How can I unregister/remove a Dashboard?

"a) Type Unregister DASHBOARD Parameter on the Chatbot message window. Parameter refers to dashboard name. This will unregister the existing dashboard with the name as mentioned in command. b) For Instance, Unregister DASHBOARD Sandes will unregister the existing Sandes dashboard c) Only those dashboards will be unregistered which are registered by user. To get more assistance type 'HELP' on the chatbot window"

The Chatbot screen displays “I am unable to understand the command”. What does this mean?

The Info Service Sandes Chat bot only accepts commands which are as per the pre-defined Syntax. Typing any text other than 'valid commands' may lead the Chatbot to prompt the user with the message “I am unable to understand the command” along with list of acceptable commands. To get more assistance and view list of valid commands type 'HELP'

Can I chat in real time with the Sandes Chatbot for getting help on Sandes features?

Currently, the Sandes Chat Bot service only supports the user for dashboard related features such as viewing, registering, scheduling, un-scheduling dashboards and getting weather information. It does not support real time chatting for getting help on Sandes features presently.

How can I view the Help section?

User can tap on three dots ? from the top right-hand side and select Help to view the Help section. The help section has frequently asked questions and information about NIC Service desk.

Where can I view the Frequently Asked Questions (FAQ)?

"a) Tap on ? from the top right-hand side b) Select Help and tap on FAQ to download the pdf file for frequently asked questions regarding the Sandes App."

Where can I view the latest information regarding the Sandes App?

"a) Tap on Account tab b) Check the bottom of the screen view the latest information regarding the Sandes App such as the current version installed on mobile."

Where can I view the contact details of Service desk/support centre?

"a) Tap on ? from the top right-hand side or Tap on Account Tab b) Tap on ‘Help’ c) The toll-free number (1800111555) and website details (https://servicedesk.nic.in) of 24*7 service desk are mentioned on the Help screen You may contact service desk or email on support-sandes@nic.in for any feedback/query/suggestion and complaints."

Is there any email id where I can send suggestions/raise issues/ask queries?

You may send an email to support-sandes@nic.in with your feedback/query/suggestion and complaints.

Why I am not getting notifications?

If Sandes is not whitelisted by the underlying Operating System of your phone, it may affect its working. In such scenarios, notifications may not be delivered. One can select the 'optimize notifications' menu and set battery optimisation to keep receiving notifications from Sandes App.

What is End to End Encryption?

End-to-end encryption (E2EE) is a system of communication where only the communicating users can read the messages. It ensures message privacy between the sender and the receiver by making it impossible for your telecom network, internet service provider or Sandes backend systems to read the messages exchanged.

Is Sandes integrated with any other application?

Yes. Sandes is integrated with DigiLocker. Any PDF document received in Sandes can be uploaded to DigiLocker.

How can I report a bug or problem to the support team?

A feedback group is listed for all Sandes users. Users can post your feedback or problem in this group

What is dashboard service?

User can use the 'Sandes Chat Bot' service which provides the dashboards of different Government entities / initiatives.

Application Maximum Limits

"a) Presently, an official group can have a maximum of 200 members b) Presently, a non-official i.e. informal group can have a maximum of 50 members c) Presently, a Broadcast list can have maximum 10 contacts at a time. d) A file of maximum size of 15 MB can be shared in individual or group chat e) Only the following file types are supported: documents (doc, docx, xls, xlsx, ppt, pptx, pdf), images (jpeg, jpg, png), audio (mp3, m4a), video (mp4)"

What is Sandes Portal?

"Sandes Portal has been developed for administration and monitoring various aspects of Sandes App as well accessing the latest dashboard for Sandes App. "

Who can access Sandes Portal?

Sandes Portal can be used by Govt. officials having access credentials such as Ministry Admin, Organisation Admin (O Admin), Organisation Unit Admin (OU Admin), System Administrator etc.

How to access Sandes Portal?

"a) Type https://www.sandes.gov.in in the web browser b) Login with LDAP credentials or c) Login with email id (which is registered on Sandes App) and OTP received on Sandes App"

What is URL of Sandes Portal?

The URL of Sandes Portal is https://www.sandes.gov.in in the web browser.

I am not able to login to Sandes Portal using LDAP credentials. How can I login?

Users have the alternate option to login to Sandes portal using email id which is registered on Sandes App and OTP received on Sandes App.

Who is an OU Admin?

"Every OU will have a designated administrator on the Sandes portal known as OU Admin who will have the primary responsibility as below: a) onboarding of the users on the platform (individually or in bulk). b) profile management of employees including editing profile, editing photo, transfer and offboarding. c) verification of employees of the respective OU who are self-registered on Sandes App. d) role allocation to employees (access management). e) official group management (group creation, adding/removing members, dispersal)."

Who is an O Admin?

"Every Organisation will have a designated administrator on the Sandes portal known as Organisation Admin (O Admin) having primary responsibility as below: a) creating a new Organisation Unit, updating its profile, setting profile visibility at Organisation level and deleting Organisation from system (if required). b) making Organisation Unit Admin, i.e., onboarding an employee of Organisation Unit and granting him Organisation Unit Admin rights. "

Who is a Ministry Admin?

"Every Ministry will have a designated administrator on the Sandes portal known as Ministry Admin having primary responsibility as below: a) creating a new Organisation, updating its profile and deleting it from system (if required). b) making Organisation Admin, i.e., onboarding an employee of Organisation and granting him Organisation Admin rights. "

Who has access to the functionality related to Members?

OU Admin is responsible for activities such as onboarding, verification, transfer, offboarding etc. of all employees belonging to their respective OU. Ministry Admin and O Admin can also access these functionalities.

How to view list of members?

"a) Click on menu drop down at the top b) Click on Members tab to view list of members Ministry Admin, O Admin and OU Admin will be shown the list of those members only who belong to their respective Ministry, Organisation or OU."

Can we view list of members belonging to another OU?

OU Admin can only view list of members who are employees of their respective OU. Apart from this, they can view list of members of only those OUs whose administrative rights have been granted to them.

Can we view list of members belonging to another Organisation?

O Admin can only view list of members who are employees of their respective Organisation. Apart from this, they can view list of members of only those Organisations whose administrative rights have been granted to them.

Can we view list of members belonging to another Ministry?

Ministry Admin can only view list of members who are employees of their respective Ministry. Apart from this, they can view list of members of only those Ministries whose administrative rights have been granted to them.

The list of members shows many icons. What do they signify?

The members list shows icons for each of the members in the Action column. Take your cursor on the top of each of these icon to display their meaning through a hover-on tip.

How can I view next page in the member list?

Click on next page icon to view the next page in the member list.

How can I view previous page in the member list?

"Click on previous page icon to view the previous page in the member list. "

How can I view last page in the member list?

Click on last page icon to view the next page in the member list.

How can I view the first page in the member list?

Click on first page to view the next page in the member list.

How can I view a particular page in the member list?

Type the page number in the text field provided before Go button and then click on Go.

How to filter list of all the members based on few parameters?

"a) Click on 'Filter' Button b) Select filter parameter from Filter drop-down list c) Fill in the parameter text d) Click on 'Add&Apply' Button."

What are the parameters based on which the list of members can be filtered?

"User can filter the list of members based on multiple parameters such as: a) Employee name b) Email c) Mobile d) Employee Code e) Designation f) List OU Admins g) List OU Managers h) List nodal officers i) Registered users j) Registered date k) State l) District m) Organisation Unit n) Verification Status"

How to filter the member list based on multiple parameters?

"User can filter the list of members based on multiple parameters: a)Click on 'Filter' Button b) Select filter parameter from Filter drop-down list, for example Employee name c) Fill in the parameter text d) Click on '+ADD' Button e) Select the other filter parameter from Filter drop-down list, for example Designation f) Fill in the parameter text g) Click on '+ADD' Button h) Keep applying filters using the above steps i) After applying all the filters, click on '+ADD&APPLY' Button to view filtered list based on the above selected parameters."

How to download the list of members?

"a) Click on menu drop-down at the top. b) Click on Members tab which will display list of members c) Click on 'Download' Button d) Set the password for the file and confirm the password e) Click on Submit f) A zipped folder will be downloaded on user’s device containing the excel file. g) User can unzip and extract the csv file using the password as set above"

What are the ways in which employees can be onboarded on Sandes Portal?

"Employees can be onboarded on Sandes Portal in 2 ways: a) Individual onboarding b) Bulk onboarding"

How to individually onboard an employee

"a) Click on menu drop-down at the top and then click on Members b) Click on '+New' button from the top of the member list c) Fill in all the fields d) Click on 'Save' button"

How to onboard employees in bulk?

"Step 1: Click on menu drop-down at the top and then click on Import Employees Step 2: Click on 'Help' button to view the instructions for bulk onboarding Step 3: Click on 'Download CSV format' button to download the standard template of CSV file Step 4: Fill in the details of all the employees to be on-boarded on the CSV file and save the file Step 5: Click on '+New Upload' button Step 6: Click on Choose File button, select the CSV file as filled in step 4 Step 7: Click on 'View and Process' button Step 8: Click on 'Process' button and give confirmation as ‘Yes’ Step 9: Click on 'View and Schedule' button Step 10: Click on 'Schedule' button and give confirmation as ‘Yes’ The Status will now be changed to ‘Scheduled’. The members as provided in the CSV file will be onboarded as per the schedule of onboarding on portal."

While uploading in bulk, why is an error message being displayed that “there is error in record”? What can be done to resolve this?

The csv file uploaded for importing in bulk may have errors such as duplicate records or superannuation date of employees may already have passed. Edit the csv file by removing the duplicate records and updating with the correct superannuation date. Upload the updated csv file again on the portal.

How to view a member’s profile?

"a) Click on menu drop-down at the top and then click on 'Members' b) For the particular employee, click on 'MENU' Button located on right hand side c) Click on 'view details' Button"

How to edit a member’s profile?

"a) Click on menu drop-down at the top and then click on 'Members' b) For the particular employee, click on 'Menu' located on right hand side c) Click on 'Edit Details' d) Update the fields as required e) Click on ‘Update’"

I am unable to edit a member’s mobile number. Why?

If the member has logged in on the Sandes App using his mobile number, then the mobile number field cannot be changed on portal or App.

I am unable to edit a member’s email id. Why?

If the member has logged in on the Sandes App using his email id, then the email id field cannot be changed on portal or App.

How to edit a member’s photo?

"a) Click on menu drop-down at the top and then click on 'Members' b) For the particular employee, click on 'Menu' button located on right hand side c) Click on 'Change Profile photo' d) Click on 'Change' e) Choose an image of jpg, jpeg or png file type f) If required, adjust the focus of image by using the scrolling bar for zoom g) Click on 'Upload' button"

Who is a verified user?

Verified users are those Govt. users whose Occupation details have been verified by their Organisation Admin or OU Admin.

Who is an unverified user?

Those users who have been invited to Sandes as a Government user (by a verified user) , thereafter have updated their occupation details to Government and filled details of the respective organisation of OU Admin, and have not yet been verified by their respective OU Admin.

How to view list of un-verified members?

"Through 'Members tab' a) Click on menu drop-down at the top and then click on 'Members' b) From the member listing, click on 'Filter' button c) Click on ‘Verification Status’ from Filter drop-down menu d) Select Verification Status as “Not Verified” e) Click on 'Add&Apply' Through 'Members to be verified tab' Click on menu drop-down at the top and then click on 'Members to be verified' Note 1: This list will display details of only those users who have been invited to Sandes as a Government user (by a verified user) , thereafter have updated their occupation details to Government and filled details of the respective organisation of OU Admin. (i.e the organisation selected by such users in their occupation details is same as that which the OU Admin belongs to or is responsible for administration on portal) Note 2: Self-registered Govt. users or those users who have been invited to Sandes as a Govt. users but have not yet updated their occupation details to Govt. will not appear in this list. "

How to view details of an un-verified public user? How to verify them?

"a) Click on menu drop-down at the top and then click on 'Search/locate member' b) Enter the mobile number of the user to be verified c) Click on ‘Search’ d) Click on 'Menu' displayed on right-side of the user and then click on ‘Confirm/Reject Verification’ e) Click on 'Confirm Verification' to confirm verification of the user."

How to verify a member?

"a) Search for the unverified member using 'Members' tab or 'Members to be verified' tab b) For the particular employee, click on Menu button located on right hand side c) Click on 'Verify Member' d) Click on 'Confirm Verification' Note: OU Admin will continue receiving intimation mails to inform him/her about the number of requests pending for verification until these members are verified."

Why has another request to verify a member been received by the OU Admin even though this member was verified earlier?

Whenever the occupation details of a verified member are changed by the member themselves or through the portal by the admin, they will need to be verified again and a verification intimation alert will be sent to the OU Admin.

How to assign a role to a member?

"a) Click on menu drop-down at the top and then click on 'Members' b) For the particular employee, click on Menu button located on right hand side c) Click on 'Manage Roles/privileges' d) Click on +sign provided near the role to be assigned to the member The member will now be able to exercise the rights associated with this role."

How to assign OU Admin role to a member?

"A member can be assigned role of OU Admin by using the provided in menu against each member. a) Click on menu drop-down at the top and then click on 'Members' b) For the particular employee, click on Menu button located on right hand side c) Click on 'Manage Roles/privileges' d) Click on +sign provided near '+Assign Role_OU_Admin' The member will now be able to exercise all the rights associated with OU Admin role."

How to revoke/remove role from a member?

"a) Click on menu drop-down at the top and then click on Members b) For the particular employee, click on located on right hand side c) Click on 'Manage Roles/privileges' d) Click on X provided near the role to be removed from the member The member will no longer be able to exercise the rights associated with this role."

How to add a member to an official group?

"a) Click on menu drop-down at the top and then click on 'Members' b) For the particular employee, click on Menu button located on right hand side c) Click on 'Manage Groups' d) Click on +sign provided near the group in which the member is to be added A member can also be added to a group by 'Add Member option' and 'Manage Member Option' "

Can we add a member to an informal group through portal?

Member can only be added to official groups through portal. To add a member to an informal group, the respective groups admins of the informal group may add this member using the add member option on Sandes App.

Can one transfer a member from one official group to another?

"The member needs to be removed from the previous official group and added to new group. a) Click on menu drop-down at the top and then click on 'Members' b) For the particular employee, click on Menu button located on right hand side c) Click on 'Manage Groups' d) Click on X sign provided near the group from which the member is to be removed e) Click on + sign provided near the group in which the member is to be added"

How to remove a member from an official group?

"a) Click on menu drop-down at the top and then click on 'Members' b) For the particular employee, click on Menu button located on right hand side c) Click on 'Manage Groups' d) Click on X sign provided near the group from which the member is to be removed A member can also be removed from a group by Add Member option and Manage Member Option"

Can we remove a member from an informal group through portal?

Member can only be removed from official groups through portal. To remove a member from an informal group, the respective groups admins of the informal group may remove this member using the remove member option on Sandes App.

How to make a member as a group admin of an official group through portal?

Members can only be made admins of official groups through portal. Member first needs to be assigned the role of group admin and then group(s) should be selected for which they will be group admin. Assigning group admin role to member a) Click on menu drop-down at the top and then click on 'Members' b) For the particular employee, click on Menu button located on right hand side c) Click on 'Manage Roles/Privileges' d) Click on + sign provided near '+Assign role_Group_Admin' The member will now be assigned the role of group admin. User can login in this role using the roles drop-down menu at the right Selecting groups assigned for group admin a) Click on menu drop-down at the top and then click on 'Members' b) For the particular employee, click on Menu button located on right hand side c) Click on 'Manage Group Admin' d) Click on + sign provided near the group of which the member is to be made admin of. e) Confirm ‘Yes’ when prompted The group(s) will appear on right-hand-side under the “Groups Assigned for group admin”."

Who is responsible for assigning group admin role or assigning groups to group admin?

OU Admin holds the primary responsibility of assigning group admin role to a member and assigning groups to group admin for all official groups under their respective OU.

Can I make a member as a group admin of an informal group through portal?

Members can only be made admins of official groups through portal.

How to access features/functionalities as a group admin?

"a) Click on role drop down at the right b) Click on the “Sign in as Group Admin” from the drop-down menu list c) User would be redirected to the login page d) User should now login using their credentials and Sandes OTP or using the LDAP credentials e) Click on menu drop-down f) Click on Manage Groups g) For the particular group, click on 'Menu button' located on right hand side "

Why can’t I see option to login on portal as a group admin?

You may not have been assigned the group admin role or it may have been revoked from you. The respective OU Admin needs to 'assign group admin role' to you for enabling you to login as group admin.

When I login as Group Admin on portal, it shows “No groups found”. What does it mean?

You may not have been assigned the groups for which you are supposed to be group admin, or you may no longer hold the group admin rights for any groups. The respective OU Admin needs to 'select and assign the groups to you as group admin' to you for enabling you to exercise your rights as group admin.

When I login as Group Admin on portal, it does not show the group in the list for which I used to be group admin. What does it mean?

You may no longer hold the group admin rights for this particular group. The respective OU Admin needs to 'select and assign this group' to you as group admin to you for enabling you to exercise your rights as group admin for this group.

How to transfer a member?

"a) Click on menu drop-down at the top and then click on 'Members' b) For the particular employee, click on Menu button located on right hand side c) Click on 'Transfer Member' d) Click on X sign against each group to remove the employee from the official group and click Yes for confirmation e) Fill in the details of the new OU f) Click on 'Apply Transfer' button"

How to offboard a member?

"a) Click on menu drop-down at the top and then click on 'Members' b) For the particular employee, click on Menu button located on right hand side c) Click on 'Offboard Member' d) Click on X sign against each group to remove the employee from the official group and click Yes for confirmation e) Click on X sign against the relevant reason of offboarding and click Yes for confirmation After offboarding, the offboarded user will be able to use the Sandes App just like a public user."

How to update the portal/steps to follow when an employee member has retired?

The employee member will have to be offboarded from the portal using the offboard feature by clicking X against resignation icon to select it as reason of offboarding. After offboarding, the offboarded user will be able to use the Sandes App just like a public user.

In which instances can member be offboarded from portal?

"In the following instances, an employee member can be offboarded from the portal: a) Employee is now Deceased b) Employee has been Terminated c) Resignation by employee d) VRS (Voluntary retirement from service) e) Employee is Absconding f) Suspension of employee g) SuperAnnuation of employee has come past h) NoPhone employee has no phone "

While offboarding a member, an error message “employee is a member of groups” is being displayed. How to resolve this?

This error is displayed when an attempt to offboard an employee is made who is still a member of some official groups. The employee member will have to be removed from all official groups before being offboarded. To remove the member from these groups, click on X sign against each group to remove the employee from the official group and click ‘Yes’ for confirmation.

How to delete a member?

"a) Click on menu drop-down at the top and then click on 'Members' b) For the particular employee, click on Menu button located on right hand side c) Click on 'Delete Member' from the menu bar to open the delete employee screen. d) Click 'Confirm Delete' to delete the employee. The Sandes account of this member will be deleted permanently. To use the Sandes App features, he/she needs to register again on the App or should be onboard."

Can a deleted member use the Sandes App?

A deleted member will have his Sandes Account permanently deleted. To use the Sandes App features, he/she needs to register again on the App or should be onboarded through portal.

Who has access to the functionality related to Groups?

OU Admin is responsible for creating, granting group admin rights to member, revoking group admin rights, assigning groups to group admins and dispersing all official groups for their respective OU. The Ministry Admin and O Admin can also access these functionalities. The Group Admin is primarily responsible for the group management.

How to view list of official groups?

"a) Click on menu drop-down at the top b) Click on 'Groups' to view list of official groups"

How to view list of informal groups?

The list of only official groups is displayed on portal. Visit the Sandes App and tap on Groups tab where list of all official and informal groups will be displayed in which you are member or admin.

How to filter all the official group having a particular title from the group list?

"a) Click on 'Filter' button b) Select filter parameter as group title c) Fill in the name of group d) Click on '+Add&Apply'"

How to view an official group’s details?

"a) Click on menu drop-down at the top and then click on 'Groups' b) For the particular group, click on Menu button located on right hand side c) Click on 'View'"

How to view an informal group’s details on portal?

The details of only official groups are provided on portal. A user may only view the details of an informal group of which they are member or admin of through the Groups tab on Sandes App.

How to create an official group?

"a) Click on menu drop-down at the top and then click on 'Groups' b) Click on 'New' c) Fill in the group details d) Click Save An official group will be created."

Can one create an informal group through Portal?

Only official groups can be created through the Portal.

How to edit an official group’s profile?

"a) Click on menu drop-down at the top and then click on 'Groups' b) For the particular group, click on Menu button located on right hand side c) Click on 'Edit' d) Update the fields as required e) Click on ‘Update’"

How to edit an official group’s photo?

"a) Click on menu drop-down at the top and then click on 'Groups' b) For the particular group, click on Menu button located on right hand side c) To change Group Image, click on 'Profile Photo'. d) Click on 'Choose File' e) Choose an image of jpg, jpeg or png file type f) If required, adjust the focus of image by using the scroll bar g) Click on 'Upload' button"

How to add a member to an official group?

"Only users who are registered on Sandes App can be added through below options: a) ‘Add Member’ Option: For adding employees of the OU to group 1. Click on menu drop-down at the top and then click on 'Groups' 2. For the particular group, click on Menu button located on right hand side 3. Click on 'Add Member' 4. Filter the member list To filter the member list on single parameter i) Click on 'Filter' button ii) Click the down arrow near the filter text box iii) Select the filter parameter from employee name, jabber id or designation. iv) Fill in the parameter text for filtering in the text box provided and then click 'Add&Apply' . To filter on multiple parameters Step 1: Click on 'Filter' button Step 2: Click the down arrow near the filter text box Step 3: Select the parameter from employee name, jabber id or designation Step 4: Fill in the parameter text Step 5: Click on 'Add' Repeat the above first 4 steps for all parameters and click on 'Apply' 5. Click on 'Group Member' against the employee who is to be added to the group 6. Click on ‘Yes’ when prompted b) ‘Manage Member’ Option: For adding users not belonging to OU 1. Click on menu drop-down at the top and then click on 'Groups' 2. For the particular group, click on Menu button located on right hand side 3. Click on 'Manage Members' 4. Type the email address (of only one person at a time) in the text box provided. 5. Click on 'Add Member' To add multiple users, repeat the above steps. c) Adding through ‘Manage Groups’ Option under the Members Tab"

Can Admin add multiple users who don’t belong to their OU to an official group at one time?

You should use the Manage Group option to add users not belonging to your OU to an official group. You are permitted to provide the single email id of only one person at a time to add them to an official group. To add multiple members, you need to again fill in the email address of each such user.

How to remove a member from an official group?

"a) Removing members using ‘Add Member’ Option 1. Click on menu drop down at the top and then click on Groups 2. For the particular group, click on Menu button located on right hand side 3. Click on 'Add Member' to display list of employees who are members of the group 4. Click on 'Remove Member' against the employee to be removed from the group b) Removing members using ‘Manage Member’ Option 1. Click on menu drop down at the top and then click on Groups 2. For the particular group, click on Menu button located on right hand side 3. Click on 'Manage Members' 4. Click on 'Remove' against the employee to be removed from the group 5. Click on ‘Yes’ button to give confirmation when prompted. c) Removing members using ‘Manage Groups’ Option under the Members Tab"

How to change OU of an official group?

"a) Click on menu drop-down at the top and then click on 'Groups' b) For the particular group, click on Menu button located on right hand side c) Click on 'Change OU' d) Select the new Ministry, Organisation and OU of the group e) Click on 'Update' button"

How to disperse an official group?

"a) Click on menu drop-down at the top and then click on 'Groups' b) For the particular group, click on Menu button located on right hand side c) Click on 'Disperse Group' option d) Click on 'Disperse Group' button"

Can a member send or receive messages from a dispersed group?

No, no member can send or receive any message or files in a dispersed group.

Who has access to the functionality related to creation, editing and deletion of Organisations?

Ministry Admin is responsible for the creation, editing and deletion of all Organisations belonging to their respective Ministry.

How to view list of Organisations?

"a) Click on menu drop-down at the top b) Click on Organisations"

How to create an Organisation?

"a) Click on menu drop-down at the top and then click on Organisations b) Click on 'New' c) Fill in the new Organisation details d) Based on the expected visibility output of certain profile fields on the App such as Organization Name, Email and designation of user, set the Organisation and Public Visibility as explained below: 1. Make profile fields (O name, email, designation) visible to all public Sandes users: Set both Organisational Visibility dropdown and Public Visibility dropdown as 'Visible' 2. Make profile fields (O name, email, designation) visible to only Organisational users: Set Organisational Visibility dropdown As 'Visible' and Public Visibility dropdown as 'Invisible' 3. Make profile fields (O name, email, designation) invisible to all Sandes users: Set both Organisational Visibility dropdown and Public Visibility dropdown as 'Invisible' e) Click Save"

How to edit an Organisation’s profile?

"a) Click on menu drop-down at the top and then click on Organisations b) For the particular Organisation, click on menu button located on right hand side c) Click on 'Edit' d) Update the fields as required e) Click on ‘Update’"

How to delete an Organisation?

"a) Click on menu drop-down at the top and then click on Organisations b) For the particular Organisation, click on Menu button located on right hand side c) Click on 'Delete' d) Click on 'Delete Confirm'"

Who has access to the functionality related to setting profile visibility of certain profile fields at Organisational Level?

O Admin has the right and is responsible for setting profile visibility of certain profile fields at the Organisational Level. Also, the Ministry Admin while creating the Organisation on portal may set the Organisation visibility fields.

Which all fields in the App are affected by the profile visibility setting?

Presently, the fields affected by profile visibility setting are the Organization Name, Email and designation of user.

How to set profile visibility at Organisational Level?

"a) Click on menu drop-down at the top and then click on Organisation Management b) Select the values of drop-down based on the desired visibility required as depicted below: 1. Make profile fields (O name, email, designation) visible to all public Sandes users: Set both Organisational Visibility dropdown and Public Visibility dropdown as 'Visible' 2. Make profile fields (O name, email, designation) visible to only Organisational users: Set Organisational Visibility dropdown As 'Visible' and Public Visibility dropdown as 'Invisible' 3. Make profile fields (O name, email, designation) invisible to all Sandes users: Set both Organisational Visibility dropdown and Public Visibility dropdown as 'Invisible'"

Who has access to the functionality related to creation, editing and deletion of OU?

O Admin is responsible for the creation, editing and deletion of all OUs belonging to their respective Organisation. Ministry Admin can also access these functionalities.

How to view list of OUs?

"a) Click on menu drop-down at the top b) Click on Organisation Units"

How to create an OU?

"a) Click on menu drop-down at the top and then click on Organisation Units b) Click on 'New' c) Fill in the new OU details d) Click Save"

How to edit an OU’s profile?

"a) Click on menu drop-down at the top and then click on Organisation Units b) For the particular OU, click on Menu button located on right hand side c) Click on 'Edit' d) Update the fields as required e) Click on ‘Update’"

How to delete an OU?

"a) Click on menu drop-down at the top and then click on Organisation Units b) For the particular OU, click on Menu button located on right hand side c) Click on 'Delete' d) Click on 'Delete Confirm'"

Who has access to the functionality related to creation, editing and deletion of a Designation?

O Admin is responsible for the creation, editing and deletion of all Designations relevant to their respective Organisation. Ministry Admin can also access these functionalities.

How to view list of Designations?

"a) Click on menu drop-down at the top b) Click on Designations"

How to create a Designation?

"a) Click on menu drop-down at the top and then click on Designations b) Click on 'New' c) Fill in the new Designation details d) Click Save"

How to edit a Designation’s profile?

"a) Click on menu drop-down at the top and then click on Designations b) For the particular Designation, click on Menu button located on right hand side c) Click on 'Edit' d) Update the fields as required e) Click on ‘Update’"

How to delete a Designation?

"a) Click on menu drop-down at the top and then click on Designations b) For the particular Designation, click on Menu button located on right hand side c) Click on 'Delete' d) Click on 'Delete Confirm'"

What is meant by broadcast?

Broadcast means to send a message / email to multiple members of OU at the same time, that is in one go. The same message as mentioned in broadcast message will be delivered to all members of the respective OU.

How to Broadcast a message?

"a) Click on 'Dashboard' icon b) Click on 'Broadcast Message' c) Type the message in the message textbox d) To send email with attachment, you may upload a file. Click on 'Send Email' e) To send a message on App, click on 'Send Sandes' The message will be sent to all members of the OU."

Who all can broadcast a message from the portal?

The Ministry Admin, O Admin as well as the OU Admin have the facility to broadcast a message using the Broadcast feature.

How can I view the Dashboard section?

"a) Click on 'Dashboard' icon b) The latest statistics are shown along with graphical representation. c) Click on App Insights to view information related to usage of App"

What kind of statistics are shown in the Dashboard section?

The latest statistics are shown along with graphical representation. The screen displays various graphs to the user on both hourly basis and date wise basis such as the message activity, online user count, active user count (for users who have sent at least one message) etc.

What do App Insights reflect as shown in the Dashboard section?

App Insights show information related to usage of App such as Total users for Android and iOS respectively, Current version of App available for both Android and iOS, count of users for each device type, OS and App version respectively

What does count of Onboarded users as shown in the Dashboard section mean?

Onboarded users are those users who have been onboarded through Sandes Portal.

What does count of Registered users as shown in the Dashboard section mean?

Registered users are those users who were onboarded through Sandes Portal and have installed and logged in on the Sandes App at least once.

Can I view the Dashboard of another OU?

Ministry Admin, O Admin and OU Admin can only access the dashboard of their respective Ministry, Organisation or OU. The dashboard access is user-based.

How can Ministry Admin view the general statistics of any OU under their Ministry?

"a) Click on menu drop-down at the top b) Click on Organisations tab c) From the Organisation listing, click on Menu button located on right hand side to open the menu bar for the particular Organisation d) Click on 'Organisation Unit wise statistics' to view the Statistics for all the Organisation Units under this Organisation e) Statistics include number of Onboarded, Registered, Active users, number of official groups, count of total messages"

How can Ministry Admin view the member wise status of any OU under their Ministry?

"a) Click on menu drop-down at the top b) Click on Organisations tab c) From the Organisation listing, click on Menu button located on right hand side to open the menu bar for the particular Organisation d) Click on 'Organisation Unit wise statistics' to view the Statistics for all the Organisation Units under this Organisation e) Click on Menu button located on right hand side to open the menu bar for the particular OU. f) Click on 'Member wise statistics' g) The member wise status of various members is displayed with options to sort the list on Employee name and message count by clicking on 'AZ' h) Admin can also filter the list based on Member name by filling the name of Member in textbox and clicking on 'Filter' button"

How can Ministry Admin view the heat map of any OU under their Ministry?

"a) Click on menu drop-down at the top b) Click on Organisations tab c) From the Organisation listing, click on Menu button located on right hand side to open the menu bar for the particular Organisation d) Click on 'Organisation Unit wise statistics' to view the Statistics for all the Organisation Units under this Organisation e) Click on Menu button located on right hand side to open the menu bar for the particular OU. f) Click on 'Heat Map based on chat activity' g) Select date range and click on Generate button h) The member heat map is displayed, where shade of colour represents the activity status (darkest shade of red colour represents maximum activity)."

How can Ministry Admin view the daily chat statistics of any OU under their Ministry?

"a) Click on menu drop-down at the top b) Click on Organisations tab c) From the Organisation listing, click on Menu button located on right hand side to open the menu bar for the particular Organisation d) Click on 'Daily Chat statistics' to view the daily chat Statistics for all the Organisation Units under this Organisation. e) Statistics include number of Onboarded, Registered, Active users, number of groups, count of total messages and messages on current date."

How can Ministry Admin view the per capita chat statistics of any OU under their Ministry?

"a) Click on menu drop-down at the top b) Click on Organisations tab c) From the Organisation listing, click on Menu button located on right hand side to open the menu bar for the particular Organisation d) Click on 'Percapita Statistics' to view the weekly chat Statistics (last 1 week from current date) for all the Organisation Units under this Organisation. e) Per-Capita message count is calculated as Total Messages/Number of Registered Users. f) Statistics include number of Onboarded, Registered, Active users, number of groups, count of total messages, messages on current date and per-capita message count."

How can Ministry Admin select the date range while viewing the per capita chat statistics of any OU under their Ministry?

"a) Click anywhere on the date field textbox displayed b) Select the date range c) Click 'Apply' d) Click 'Refresh' to view the statistics for the selected date range"

How can Ministry Admin view the top and bottom 5 usage reports of any OU under their Ministry?

"a) Click on menu drop-down at the top b) Click on Organisations tab c) From the Organisation listing, click on Menu button located on right hand side to open the menu bar for the particular Organisation d) Click on 'Top/Bottom Reports Single Page view' to view the top/bottom 5 statistics in a single page. e) Statistics are shown in terms of usage of App. Top and Bottom 5 states and Head of Groups (HOGs) as well as top 5 users are displayed."

How can O Admin view the member wise status of any OU under their Organisation?

"a) Click on menu drop-down at the top b) Click on Organisation Units tab c) From the OU listing, click on Menu button located on the right-hand side of the particular OU to open the menu bar. d) Click on Member wise Status e) The member wise status of various members is displayed with options to sort the list on Employee name and message count by clicking on 'AZ' f) Admin can also filter the list based on Member name by filling the name of Member in textbox and clicking on 'Filter' button"

How can O Admin view the heat map of any OU under their Organisation?

"a) Click on menu drop-down at the top b) Click on Organisation Units tab c) From the OU listing, click on Menu button located on the right-hand side of the particular OU to open the menu bar. d) Click on 'Heat Map based on chat activity' e) Select date range and click on Generate button f) The member heat map is displayed, where shade of colour represents the activity status (darkest shade of red colour represents maximum activity)."

How can OU Admin view the member wise status of their respective OU?

"a) Click on menu drop-down at the top b) Click on Member wise Status c) The member wise status of various members is displayed with options to sort the list on Employee name and message count by clicking on d) Admin can also filter the list based on Member name by filling the name of Member in textbox and clicking on 'Filter' "

How can OU Admin view the heat map of their respective OU?

"a) Click on menu drop-down at the top b) Click on Heat Map based on chat activity c) Select date range and click on Generate button d) The member heat map is displayed, where shade of colour represents the activity status (darkest shade of red colour represents maximum activity)."

On what basis are the top 5 users decided for any OU?

The top and bottom 5 users are calculated and sorted on the basis of App usage. The top 5 users are those having the most count of messages sent by them on the Sandes App in comparison to other users belonging to the OU.

On what basis are the top and bottom 5 states decided?

The top and bottom 5 states are calculated and sorted on the basis of per capita chat statistics in decreasing order. The top 5 states are those having the most count of per capita chat statistics (i.e. the leading 5 on the sorted list) on the Sandes App in comparison to other states. The bottom 5 states are those having the minimum count of per capita chat statistics (i.e. the last 5 on the sorted list) on the Sandes App in comparison to other states.

On what basis are the top and bottom 5 Head of Groups (HOGs) decided?

The top and bottom 5 Head of Groups are calculated and sorted on the basis of per capita chat statistics in decreasing order. The top 5 HOGs are those having the most count of per capita chat statistics (i.e. the leading 5 on the sorted list) on the Sandes App in comparison to other HOGs. The bottom 5 HOGs are those having the minimum count of per capita chat statistics (i.e. the last 5 on the sorted list) on the Sandes App in comparison to other HOGs.

How are per capita statistics calculated or what do per capita statistics mean?

Per-Capita message count is calculated as Total Messages*(Number of Registered Users/ Number of Onboarded Users).

What is the selected member list?

The selected member list is a list of members selected from OU or organisation to whom messages or email can be sent in one go using the Sandes Message feature on portal.

How to send messages to selected member list?

"a) Click on menu drop-down at the top b) Click on Members Tab c) From the top of member listing, click on 'Sandes Message' d) Type the message in the message textbox e) To send email with attachment, you may upload a file. Click on 'Send Email' f) To send a message on App, click on 'Send Sandes' The email/message will be sent to all members present in the Selected Member list."

How can I view the Download and Support Centre?

"a) Click on 'Download Centre' icon b) The latest downloadable Android and iOS versions of Sandes App are available c) User can download the FAQ, Release notes and QRG by clicking on the appropriate button"

How can I view the App FAQ on the portal?

"a) Click on 'Download Centre' icon b) Under the heading of Support, click on 'FAQ' to open the App FAQ document in pdf format c) Click on download icon or right click and save the document on your device. The App FAQ document is also available under the Help section on Sandes App."

How can I view the portal FAQ?

"a) Click on 'Download Centre' icon b) Under the heading of Support, click on 'FAQ-Sandes Portal' to open the Portal FAQ document in pdf format c) Click on download icon or right click and save the document on your device."

How can I view the Release notes?

"a) Click on 'Download Centre' icon b) Under the heading of Support, click on 'Release Notes' to open the release notes detailing all the changes and additions in functionality and User Interface in the App versions releases."

How can I view the Android Quick Reference Guide?

"a) Click on 'Download Centre' icon b) Under the heading of Download Center, below the 'Android icon' click on 'QRG' to open the Android QRG document in pdf format c) Click on download icon or right click and save the document on your device."

How can I view the iOS Quick Reference Guide?

"a) Click on 'Download Centre' icon b) Under the heading of Download Center, below the 'iOS icon' click on 'QRG' to open the iOS QRG document in pdf format c) Click on download icon or right click and save the document on your device."

How to know and download the latest version of Sandes App available for Android?

"a) Click on 'Download Centre' icon b) Under the heading of Download Center, below the 'Android icon', the latest version of the Sandes App for Android users is available. c) Click on Download button to download the apk file."

How to know the latest version of Sandes App available for iOS?

"a) Click on 'Download Centre' icon b) Under the heading of Download Center, below the 'iOS icon' , the information and link to download the latest version of the Sandes App for iOS users from Apple store is available. c) Click on 'Download from Apple App Store' to access the link for Apple store."

How can I know the role from which I have been currently logged in the portal?

"a) Click on role drop-down located at the extreme right side of page b) The list of all roles which are assigned to the user is displayed c) The role from which user is currently logged in the portal is highlighted with a "

How can I switch between the roles assigned to me?

"a) Click on role drop-down located at the extreme right side of page b) The list of all roles which are assigned to the user is displayed c) User should click on the role from which they want to login to the portal d) User would be redirected to the login page e) User should now login using their credentials and Sandes OTP or using the LDAP credentials For security reasons, user is required to provide their credentials again while switching roles."

When I click on another role from the drop-down menu, I am redirected to login page. Why is this happening?

For security reasons, user is required to provide their credentials again while switching roles.

How to logout from the Portal?

"a) Click on role drop-down located at the extreme right side of page b) Click on Logout "

Can I access the Portal while being logged out?

You need to login again to the portal to access the complete features available.

What is Sandes Web?

Sandes has provisioned the availability of Sandes App features on desktop or laptop through the Sandes Web platform.

How can I access the Sandes Web?

"a) Login on Sandes portal www.sandes.gov.in b) Tap on ""Sign In-Sandes OTP"" and provide your registered mobile number, captcha and OTP received on Sandes App. Govt. users may login using their LDAP credentials. c) Click on 'App Download Centre' from the home page of portal and then tap on 'Launch Sandes Web' d) Go to Sandes App and tap on 'Connect' option when prompted e) Scan the QR code as displayed on the desktop/laptop screen with the Sandes App to connect to Sandes Web. On successful login, the user will get message “Sandes web connected successfully” on Sandes App and the Home page of Sandes Web "

How should I scan the QR code displayed while connecting Sandes Web?

Scan the QR code as displayed on the desktop/laptop screen with the Sandes App to connect to Sandes Web.

Can I access the Sandes Web on Android device?

Yes, you can access Sandes Web on Android device.

Can I access the Sandes Web on iOS device?

Yes, currently Sandes Web is available on iOS device.

What functionalities can I access on Sandes Web?

"The following features are available to user on Sandes Web a) View Chats, Contacts and Groups b) Send/receive messages and files (Audio/Video/Image/Word/PDF/Excel/Contacts) c) Pin/ Unpin a message"

How to view recent chats ?

"a) The messages tab is displayed on left hand side of the home page of Sandes Web along with recent chats b) Click on any of these chats to resume messaging with contacts whom user has recently chatted with"

How to view list of contacts and contact detail?

"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts' b) Click on 'Contacts' to view list of Sandes contacts of user. c) User should click on the contact name whose information user wishes to view. d) The chat window of the contact is shown. Click on Contact name from top of this window to view details of the contact such as Name, display photo, designation, OU name, email id, contact number etc. e) Click on X displayed at the bottom of window to close the contact list"

How to view list of groups and group detail?

"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts' b) Click on 'Groups' to view list of groups where the user is a group member. The list displays group title, description and group image of all these groups c) User should click on the group whose details user wishes to view. d) The group chat window is shown. Click on group title from top of this window to view additional details of the group such as list of groups members etc. e) Click on X displayed at the bottom of window to close the group list "

How to search a contact from the list of contacts?

"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts' b) Click on 'Contacts' to view list of Sandes contacts of user. c) Type keyword in the textbox with the search icon displayed on top of the contact list d) The contact(s) whose name contains the keyword entered by user will be displayed "

How to search a group from the list of groups?

"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts' b) Click on 'Groups' to view list of groups where the user is a group member. The list displays group title, description and group image of all these groups c) Type keyword in the textbox with the search icon displayed on top of the group list d) The group(s) whose title contains the keyword entered by user will be displayed "

How to send messages to a Contact through Sandes Web?

"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts' b) Click on 'Contacts' to view list of Sandes contacts of user. c) User should click on the contact name with whom user wants to chat. d) Type the message in the textbox provided and click on right arrow displayed or press Enter button from keyboard"

How to send file to a Contact through Sandes Web?

"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts' b) Click on 'Contacts' to view list of Sandes contacts of user. c) User should click on the contact name with whom user wants to chat. d) Click on Camera icon to share image file or click on File icon to select Word, Pdf, excel file and then select the file from file menu shown. If file is not visible to user, select the “All Files (*. *)” option or appropriate option based on user’s browser and then select the file. e) Click on Open in the File menu. Presently, files of type word, pdf, excel, images may be shared through Sandes Web."

How to send messages to a group through Sandes Web?

"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts' b) Click on 'Groups' to view list of groups where the user is a group member. c) User should click on the group title/group name where user wants to chat. d) Type the message in the textbox provided and click on right arrow displayed or press Enter button from keyboard"

How to send file to a group through Sandes Web?

"a) Tap on three horizontal lines displayed on right bottom corner of the window to open the contacts/groups tab displayed on right side of home page. Alternatively, click on three vertical dots displayed on the top of chats tab and then click on 'Groups and Contacts' b) Click on 'Groups' to view list of groups where the user is a group member. c) User should click on the group title/group name where user wants to chat. d) Click on Camera icon to share image file or click on File icon to select Word, Pdf, excel file and then select the file from file menu shown. If file is not visible to user, select the “All Files (*. *)” option or appropriate option based on user’s browser and then select the file. e) Click on Open in the File menu. Presently, files of type word, pdf, excel, images may be shared through Sandes Web."

How to reply to a message received in individual or group chat through Sandes Web?

"a) Select the Contact/group where user wants to reply to a message b) Tap on three vertical dots against the message where user wants to reply c) Tap on 'Reply' icon d) Type the message in the textbox provided. User can preview the reply that user is sending. e) Click on right arrow displayed or press Enter button from keyboard"

How to pin a message in individual or group chat through Sandes Web?

"a) Select the Contact/group where user wants to pin a message b) Tap on three vertical dots against the message which user wants to pin c) Tap on 'Pin Message' icon The message is now displayed with a Pin icon"

How to unpin a message in individual or group chat through Sandes Web?

"a) Select the Contact/group where user wants to unpin a message b) Tap on three vertical dots against the message which user wants to unpin c) Tap on 'Unpin Message' icon The pin icon is removed from the message and it is now displayed as a normal message."

How to enable notifications for Sandes Web?

"a) Click on bell/notification icon displayed on the top of chats tab. b) Give Confirmation ‘Ok’ when prompted. c) Notifications will be enabled for Sandes Web"

How to view information and version number of Sandes Web?

"a) Click on three vertical dots displayed on the top of chats tab b) Click on About Sandes"

How to Logout from the Sandes Web?

"a) Click on three dots displayed on the top of chats tab on Sandes Web b) Click on Logout"

How can I integrate my eGOV App with Sandes?

You just have to submit a form to the concerned division. After due process, your App will be whitelisted and thereafter, you can use our client services to integrate with Sandes Application.

What functionalities can I access after integration with Sandes?

Various services like alerts and OTPs from your e-Gov App will be shared to Sandes.