User did not received any registration number after form submission.
Form must not have been submitted successfully by user. Final step in form submission is the page where user has to click one of three options online/manual/esign. On selecting either of these and submitting again, s/he will get the registration number. If user has followed all these steps and still s/he did not get Registration Number, please escalate it to eForms team.
User is facing issue while filing the application form on eforms.nic.in
Please ask user to share the screenshot and where exactly he is facing issues.
User wants to update the mobile number
Fisrt ask, where he wants to update the mobile number in eForm or NIC LDAP? If he just wants to update his mobile number in eForms, he can update it by clicking update mobile number link on profile. To update in LDAP, he will have to fill up the Update Mobile Number form in eform.nic.in.
User applied for email id but it is showing pending with support
kindly contact to iNOC support team for status.
User is facing in eforms and login issue in IGRS
if there Is login issue in eforms send mail to support or eforms@nic.in.
User wants to link his new mobile number with his email id for whitelisting
S/he will have to fill up the Update Mobile Number form in eForms portal.
User is unable to fill the application form
Please ask user to share the screenshot and where exactly he is facing issues.
User wants to update the mobile number
Fisrt ask, where he wants to update the mobile number in eForm or NIC LDAP? If he just wants to update his mobile number in eForms, he can update it by clicking update mobile number link on profile. To update in LDAP, he will have to fill up the Update Mobile Number form in eform.nic.in.
User applied for an email id but the form was uploaded in illegible format, so user wants to apply again
User may cancel the request and fill up the form again by clicking Reject by login into the eForms Portal.
User is applying for email id, but mobile number is showing as already exist.
There is already an email address associated with that mobile number and user has to login with the same email address
User informed that While entering secretary's mail id the portal says that the "Under Secretary should be Government Employee
Kindly contact to your own department for the details of Under Secretary. Under Secretary must be a government employee.
User informed that when he is trying for IMAP his mail id but his reporting officer mail showing his mobile number
His Reporting Officer email address and Mobile number must be different than his email and mobile number.
user is unable to find the option on forms for canteen staff while applying for email id
He may use Account Type(Without Mailbox) while filling up the form.
User informed that email id is not created
Kindly contact inoc support team.
User is unable to check the status of the email id application
Ask User to Login in to eForms and check Track under Action in User Console or contact iNOC support Team.
User wants to know the procedure to apply for email id
Kindly refer the user manual which is given on the URL https://eforms.nic.in
User is unable to fill the reporting officer's details as there is no reporting officer up to HOD
we need approving authority who can approve the request. He may enter Forwarding Officer or Nodal Officer email address if there are no Reporting Officers available.
User's Email ID still is showing pending with the Reporting officer and his reporting officer is saying he has approved it.
user needs to share the screenshot where his RO has approved the request to eforms@nic.in
User's institute name is not reflecting in the drop down box of Eforms
Kindly contact inoc support team.
User informed that error occurred while entering landline number "Enter Official telephone number in correct format".
Please inform user to correct the format, format is (Enter Official Telephone Number in correct format, STD CODE[3-5 digits only]-TELEPHONE[6-15 only])
User wants to check the status of the email id application
Ask User to Login in to eForms and check Track under Action in User Console or contact iNOC support Team.
User wants to change the details of reporting officer in his application form
Kindly change your reporting officer's details through eforms profile.
User does not have any reporting officer, so unable to fill the application form
we need approving authority who can approve the request. He may enter Forwarding Officer or Nodal Officer email address if there are no Reporting Officers available.
User informed that while applying for wi-fi services as it shows that reporting officer should be a government employee and he is entering the details of his superintendent
we need approving authority who can approve the request. He may enter Forwarding Officer or Nodal Officer email address if there are no Reporting Officers available. As per flow, this email address must be in NIC LDAP.
User's application form has been rejected.
Kindly contact your DA-admin "aritra.cicp@gov.in" and Forward application through authorized channel
User wants to know the reason for rejection of his application form
The reason is mailed as ?with remarks? in mail body
User wants to know the procedure to apply for email id
kindly refer the user manual which is given on the URL https://eforms.nic.in
User informed no option is showing to uploading the application form.
there is one option in my request (?upload scanned form)
User wants to cancel the application form
User can cancel it from User Console till it is CA Pending
User is unable to apply for email id as getting error message "please come through your gov email id. there is already an email address associated with this mobile number"
Please ask user to come with govt email id which already exists with his mobile number in ldap
User is unable to check the status of the email id application
Ask User to Login in to eForms and check Track under Action in User Console
User is applying for email id, but mobile number is showing as already exist.
A mobile number can be mapped maximum with 3 IDs as per policy. Hence, new ID can not be created.
User informed that While entering secretary's mail id the portal says that the "Under Secretary should be Government Employee
Kindly contact to your own department for the details of Under Secretary.
User wants to know the procedure to apply for email id
Kindly refer the user manual which is given on the URL https://eforms.nic.in
User wants to update the mobile number
Kindly forward your request through your NIC Coordinator for mobile number updation
User is trying to apply for email id but form is not accepting the OTP.
OTP is sent to the registered mobile linked with the email in the LDAP, with which user is login
User is unable to apply for email id as getting error message "please come through your gov email id. there is already an email address associated with this mobile number"
Please ask the user to login in eForms wth the govt id. You can check the email linked with the user?s mobile number and let them know the govt email .
User is unable to submit the new Email id request form after entering the captcha code.
Please refresh the page or change the browser or try in Private browsing.
User wants to change the nodal /reporting officer
If not NIC Employee , can change from Profile
User wants to change the reporting officer in his eforms
If not NIC Employee , can change from Profile
User wants to know the procedure to apply for email id
Kindly refer the user manual which is given on the URL https://eforms.nic.in
User wants to know the reason for rejection of her application form
The reason is mailed as ?with remarks? in mail body
User wants to change the nodal /reporting officer
If not NIC Employee , can change from Profile
User informed that form is not accepting the reporting officer details, also user does not have any joint secretary / under secretary in his office.
Usre will have to contact his Ministry in this case to find out Under Secretary or Joint Secreatry details.
User is unable to do eSign while creating new email account for department and unable to submit the otp .
may there is some issue in esign please ask user to try again or choose other option ?online?
User is unable to proceed further after entering OTP.
this issue has been resolved if it is exists please ask user to give screenshot
User is unable to approved the Email application on the site- "eforms.nic.in" as reporting officer
Will have to check specifically. Ideally it should not happen
User wants to know how to manage and distribution list
kindly provide the application registration number, so that we can check the details.
User is unable to track the status of the email
Ask User to Login in to eForms and check Track under Action in User Console
User applied for email id but it is showing as pending with DA Admin
User can raise a query to the DA
User wants to change the detials of the reporting officer
Once the form is submitted RO details cant be changed. User can cancel the request and fill another form with different RO Details
User is unable to apply for new email id as it is not taking captacha code
Please refresh the page or change the browser or try in Private browsing.
User does not have the details of the secretary and under secretary.
Kindly contact to your own department for the details of Under Secretary/Secretary.
User inforemd that while applying for email id it showing as u are not allowed to create id for this domain it should be nic.in only " whether it should be "punjab.gov.in ".
if user has selected Fms support staff it will accept only nic.in ask user to select other option like Govt/Psu Official,Consultant
User wants to get the link and procedure to approve the application form
Kindly refer the user manual which is given on the URL https://eforms.nic.in
User is unable to fill the form due to unavailability of landline number
Office Landline number is mandatory.
User did not received the password of the email id
Will have to check specifically. Ideally it should not happen. IF user has got the email then Password can be changed from PassApp
User informed that he entered Landline No. instead of Mobile No. in Reporting Officer Details
kindly fill the name based email id of your reporting officer.
User does not have the details of the secretary and under secretary and also he is facing some error message.
Kindly contact to your own department for the details of Under Secretary/Secretary.
User is trying to apply for email id but it is showing that Email id is already exist
A mobile number can be mapped maximum with 3 IDs as per policy. Hence, new ID can not be created.
User wants to recover his email id and password
Support Team can give the email id from Preview Page corresponding to the Registration number as provided by the Applicant and he can change the password from PassApp
User as a reporting officer is unable to get the pending request in his inbox but getting the mail and messages regarding the same.
User should be asked to check in RO Panel and not in User Panel or any other Panel. If User is trying in IE then ask to try on alternate browsers as well
User wants to create the new email id
Ask user to fill single subscription form to create new email id
User wants to create the designation based bulk email ids but getting error message.
ask user to follow guidelines for designation based email id (email id should contain hyphen)
Applied for Bulk Emails so wanted to know
we have given sample file for bulk user please ask user to download the file and enter the details accordingly
Wanted to verify the email
Kindly contact iNOc support team.
Already verified by Nodal officer but user did not receive the mail id
Application is pending with "DA admin"
Wanted to edit the details in application form after submission
Can do that from User Console till it is Pending with RO
Details are showing wrong of Reporting officer when filling the form
Verify in Profile first, the details are picked from there only.
Wanted to update the profile and mobile no
Asked user to send the request to DA admin(mail id was provided)
Unable to submit the form
Please share the screesnhot of error
His reviewing officer was unbale to see his(user) application
User should be asked to check in RO Panel and not in User Panel or any other Panel. If User is trying in IE then ask to try on alternate browsers as well
Wants to change the designation
Kindly update the designation on eForms profile
Unable to create the mail id because his mobile no is already using by other
Kindly contact inoc support team.
Unable to change the mobile no
Kindly forward your request to NIC coordinator
Unable to fill the department in the application form
Kindly share the screeshot for the same.
Unable to fill the Under Secretary's details in the application form
Kindly contact to your department for the details of Under Secretary
Unable to load the files for creation the mail id in Bulk
Please check the file format. You may find the sample file format in the portal.
Nodal officer is unable to see the application form of user
User should be asked to check in RO Panel and not in User Panel or any other Panel. If User is trying in IE then ask to try on alternate browsers as well
Unable to apply for bulk email id but it was rejected because the domain name should departmental based or state govt based
Kindly contact to your NIC coordinator(mail id was provided)
Unable to apply again because it was rejected due to some mistakes
if it is rejected then user can apply again new request
Status was showing "pending with DA admin"
Request is pending with DA
User informed that "Culture department" was not showing while applying
Kindly contact INOC support team.
After tracking the status it is showing "pending with user"
Its a case of Manual Upload, wherein the user is requested to upload the scanned copy from User Console. Then the request would move to the RO Panel.
After tracking the status it is showing "pending with reporting officer"
Asked user to contact with concern person where the application form is pending
User was facing login issue
Kindly Share the screeshot for the same.
Wanted to know from which option his reporting officer will approve for IP change
Asked user to contact his reporting officer to "proceed online"
Unable to receive OTP while filling the application form
Kindly contact SMS Gateway Team and share your mobile number.
Wanted to update the list
Kindly forward your request to NIC coordinator(mail id was provided)
NIC coordinator has rejected
Application has been sent to NIC coordinator kindly wait for the approval
When tracking the status then "pending with admindesk"
The request can be checked at ?Search a Registration Number? for the Admin Email where it is Pending. User or support can raise a query to Admin speed up the processing of the Request
Unable to apply for SMS services and edit the details which are automatically coming
Kindly share the screeshot for the same.
Unable to get OTP while applying for mail id
Kindly contact SMS Gateway Team and share your mobile number.
Wants to know if his reporting officer do not have the GOV/NIC mail id then what he has to be done
Kindly refer user manual, which is available on eforms portal
Site(eforms.nic.in) was not working
Kindly share the screeshot for the same.
User was facing login issue
Kindly share the screeshot for the same.
Unable to connect WiFi(ANANT)
Kindly Contact Wifi Team.
Unable to upload the excel sheet on eforms.nic.in for creation of mail id in bulk
we have given sample file for bulk user please ask user to download the file and enter the details accordingly
Wants to know how the reporting officer will approve the application
Reporting Officer will login into eForms and will approve the request online.
Unable to track the status
Ask User to Login in to eForms and check Track under Action in User Console
User had sent the request to Reporting officer but total pending request is showing Zero
User should be asked to check in RO Panel and not in User Panel or any other Panel. If User is trying in IE then ask to try on alternate browsers as well
User don?t have the landline no so what she will fill in that option
Office Landline number is mandatory.
Application form was pending with NIC coordinator
Mobile No was provided to contact
Wants to know the status of SMTP relay services
Ask User to Login in to eForms and check Track under Action in User Console
