1800 111 555

Aebas

If the user is unable to mark attendance

Collect information in Phase 1.Ask the user about the error code. Based on the error code, provide the solution.

If the user wants activate his biometric device

User to Contact his Nodal Officer for the activation code and activation of the device.

For how long the Activation code is valid

The activation code is valid only for one day.

User is unable to check attendance of all employees

Create ticket through Service Desk https://servicedesk.nic.in/ and select problem to AEBAS.

User wants activation code

Kindly contact Nodal Officer for device activation code.

User marked his attendance but its showing absent

Create ticket through Service Desk https://servicedesk.nic.in/ and select problem to AEBAS.

User wants to know how to add the holidays in the attendance

Kindly contact your Nodal Officer for adding Holidays.

User was on casual leave but its showing absent

Kindly update Leave in your Login and leave should be approved by the Reporting officer or the Nodal officer whatever the case may be.

User is unable to mark attendance error 527

Please ask the user the error generated. Based on the error code, provide the solution specified in phase1.

Device is not working error 99043

Please Try Again, This May be temporary Error. If facing the same issue again then Register Complaint https://servicedesk.nic.in

Device is not working

Kindly Reinstall device driver. Please ask the user the error generated.Based on the error code, provide the solution. If reason not mentioned, contact AEBAS Device team or Nodal Officer.

User is unable to register an employee on biometric

Kindly follow: Check if the details entered by the user are exactly same as in UIDAI. Check if aadhaar authentication failed, if yes then user to verify the data entered. If the user already exists, transfer of the employees is required by previous nodal officer. In case, of any updation in Aadhaar contact the UIDAI.

User wants new software

For latest AEBAS device softwares, RD services, drivers and installation guide, visit URL: basreports.attendance.gov.in/downloads

User is unable to select office location during Employee Registration

To select office location, user would select district and associated location. If the location is not existing for the selected district, select all option in District.

User wants to unlock one employee

If a user is getting 330 error then for Unlock of Biometric, contact UIDAI. If a user is getting 9906 then for unblock employee, contact your Nodal officer.

User wants to activate two employees, Profile is not showing

Kindly contact Nodal Officer and search an employee in Manage Employee menu.

User wants to update a mobile no

For attendance marking only, mobile number is updated on the portal. Kindly contact nodal officer for the same. For updation of mobile number in Aadhaar, contact UIDAI.

User wants to know procedure of transfer out from organization

Kindly contact your Nodal officer. Nodal officer can transfer employees. For reference :: https://attendance.gov.in/assets/doc/transfer_manual_v1.pdf

User is unable to fetch all employees? data

Identify the type of user, only nodal officer can see the reports for all the users. Kindly contact your nodal Officer for further details.

User is unable to check attendance report

Identify the type of user, only nodal officer can see the reports for all the users. Kindly contact your nodal Officer for further details. Employee can check their own reports only.Kindly contact your nodal officer for further details.

User wants to correct his employee code

Kindly contact the nodal officer of your organization for changing of your employee code in your profile.

User is unable to login

Ask the Role of the user (Employee/Nodal/Subnodal). If user is Sub-nodal, contact the related Nodal officer. If user is Employee, click on forgot password. If user is Nodal, send request to service helpdesk.

User is unable to verify the bio metric device

Kindly contact the Nodal Officer.

User wants NIC coordinator details

NIC coordinator details can be arranged by their Ministry.

Software issue and RD service is not running

Kindly Restart and Reinstall RD services.

What is the size and format of Photo to be uploaded while employee registration

Size and format of Photo to be uploaded in JPG format upto 150 Kb.

Who can be my Nodal officer

Organization at the time of onboarding would decide the officer for this system, preferably Director level officer or above.

Who can be Bio-metrics Admin

Nodal Officer can appoint any employee as Biometric Admin. The Bio Device Admin should have Aadhaar.

If the user has transferred from the organization but in the new organization he/she is unable to mark the attendance, what should he do?

User should be transferred out from the previous or last organization and transferred in, in the present organization and only the nodal officer can transfer out and transfer in for the employee. Ensure that the transfer is accepted on both sides for attendance marking.

User wants to approve the leave

Ensure that the user has mapped to the Reporting officer or Nodal officer. For further info, kindly contact the nodal officer.

User wants to approve the tours

Ensure that the user has mapped to the Reporting officer or Nodal officer. For further info, kindly contact the nodal officer.

Who can make the necessary changes in my attendance

Attendance marking is Aadhaar Authenticated. Based on successful attendance marking, the time is recorded. There is no way to change the Aadhaar authenticated data.

email

User is unable to login.

Ensure that the username and password are correct. In case the problem persists, Kindly call on Toll-free 1800111555 or visit https://servicedesk.nic.in to register the complaint.

User forgot his Email account password.

Click on the Forgot Password link. It will take you to "https://passapp.email.gov.in ". Follow the steps to re-set your password.

User forgot his Email account password and wants to reset.

Kindly go through " passapp.Email.gov.in " to reset the password.

User wants to update new mobile number with Email id.

Kindly forward a mail to support@gov.in through your NIC coordinator " with following details , name , designation, ministry/department, date of retirement etc along with the new mobile number. Alternatively, you can apply through https://eforms.nic.in

User forgot password and tried to reset paasword ( Passapp) but OTP is not getting on linked mobile number.

Kindly check registered mobile number or Kindly call on Toll-free 1800111555 or visit https://servicedesk.nic.in to register the complaint.

User forgot user id and password both.

Kindly forward mail from an alternate id to support@gov.in through your NIC coordinator with following details like , name , designation, ministry/department , mobile number, date of retirement etc. Alternatively, you may register a ticket by calling on toll free number 1800111555.

User tried for login but it is reflecting invalid user id /password error.

Kindly forward mail to your NIC coordinator with following details like , name , designation, ministry/department. Alternatively, you may register a ticket by calling on toll free number 1800111555

User wants to know how to get /create email account of " domain @gov/nic.in " .

Applications for email accounts are entertained only through https://eforms.nic.in. For any help/clarifications please call us on Toll-free 1800 111 555

User applied for creation of Email account application/request is pending with " reporting/forwarding/nodal officer".

Kindly contact reporting/forwarding/nodal officer for the same.

User wants to reset his Email password but linked mobile number is not working /wrong mentioned .

Kindly forward mail to support@gov.in through your NIC coordinator with following details , name , designation, ministry/department, date of retirement etc . Along with the new mobile number. Alternatively, you can apply through https://eforms.nic.in. Once the mobile number is updated the password can be reset though https://passapp.email.gov.in

User wants to configure his Email account on outlook.

For https://email.gov.in users, kindly refer the What's New document available on the home page of https://email.gov.in and refer page no. 43, point no. 7 (V and VI ) for the same. For https://mail.gov.in users, kindly refer https://mail.gov.in/iwc_static/c11n/allDomain/layout/faq.html Q. No 3

User wants to configure his Email account on IMAP/POP.

For https://email.gov.in users, kindly refer the What's New document available on the home page of https://email.gov.in and refer page no. 37, point no. 7 for the same. For mail.gov.in users kindly refer https://mail.gov.in/iwc_static/c11n/allDomain/layout/faq.html

User is unable to forward mails.

Kindly call on Toll-free 1800111555 or visit https://servicedesk.nic.in to register the complaint.

User is not receiving mails.

Kindly call on 1800111555 to register the complaint.

User visited portal "Eforms.nic.in " and he/she is unable to enter his telephone number while registration.

Kindly fill telephone number in this format " 011-22565XXXXX "

User got newly user id and password , he/she logged in but unable to update profile.

The user will be asked to confirm the details entered in the profile page. Ensure that all the mandatory fields are filled. Ensure that the new password conforms to the password policy.

User is updating Email profile asking current and new password, password do not have any dictionary words.

Please refer the password policy on https://msgapp.email.gov.in/docs/assets/download/Password_Policy.pdf

User logged in but calendar is not showing .

Kindly call on Toll-free 1800111555 or visit https://servicedesk.nic.in to register the complaint.

User logged in but inbox is not showing.

Firstly, it should be confirmed whether the email account is created with or without mailbox, if it is created with mailbox then please register a ticket by calling 1800 111 555.

User applied for new Email account , he/she got user id need password for first time login .

Password is mentioned in the sms sent to the user immediately after the account is created. In case the user wants to change the password, follows steps mentioned in FAQ NO 3 in password policy.

User got "passapp.email.gov.in " how to go through for the same .

Enter Email id and captcha than submit. Then enter the random number which is sent to the registered mobile number.Then enter the new password as per password policy and confirm the password in the second field, enter the captcha and submit.

Is it possible to link a mobile number with two or more than two Email accounts ?( Vice-Versa )

A single mobile number can be linked to three email accounts : one name-based and two designation-based email ids.

User wants to know that nic/gov.in email service is chargeable.

For a government employee email service is provided free of cost.

User wants to know how many days it will take to create @gov/nic.in Email account .

It will take working one working day for single account creation and 7 working days for bulk account creation.

User wants to know this service is only online /manually .

Email account creation requests are accepted only through https://eforms.nic.in

Mail server is not working.

Kindly call on Toll-free 1800111555 or visit https://servicedesk.nic.in to register the complaint.

User logged in but error reflecting session timeout and automatically logged out .

Kindly request the user to clear browser history, browser cache, login to private browser, also, the IP from which the user is trying to login should be a static IP. In case you still experience difficulty call 1800111555 and register a complaint.

User wants to know about kavachh.

Kavach is two-factor authentication for https://email.gov.in

User wants to access his email account out of india what is the procedure for the same.

Kindly take the country access and use the URL kavach.mail.gov.in

Can I register 1 mobile number with 2 or more email ids?

Yes you can register 3 email id with one mobile number in which 1 would be name based mail id and 2 would be designation based email id.

User wants to renew his Email account, that will be expire on xx/yy/zzzz .

Kindly forward request to support@gov.in through your NIC coordinator along with your details like Name, Designation, Date of Birth, Date of Retiremment, Mobile No. etc

User will be retire on xx/yy/zzzz , he /she wants to continue the usage of the email id after his/her retirement.

Only those users who have put in 20 or more years of service in the Government can retain their email ids. Such users may forward the request to support@gov.in through their co-ordinator.

User wants to know, how can I can change password of my email account.

Kindly go through" passapp.email.gov.in " to reset password /change password.

How to use the address book?

For email.gov.in Kindly refer the What's new document available on the URL : https://email.gov.in, point no. 4, page no. 25. , for https://mail.gov.in, refer Ans. 8 given on the URL: https://msgapp.emailgov.in/docs/assets/uwc/help/en/p2.html#aefaa

WebSite (Webpage) for accessing the Email of gov/nic.in.

https://mail.gov.in and https://email.gov.in

User wants to configure Email id in android /iphone.

For email.gov.in users, kindly refer the What's New document available on the home page of https://email.gov.in and refer page no.37, point no. 7 (V and VI ) for the same. For mail.gov.in users, kindly refer https://mail.gov.in/iwc_static/c11n/allDomain/layout/faq.html Q. No 3.

User wants inbox data backup form DD/MM/YY to DD/MM/YY.

Backup has to be taken by user. Please refer email policy (Point no: 7.2(iii)) at: https://msgapp.emailgov.in/docs/assets/download/E-mail_policy_of_Government_of_India.pdf

e-office

User Wants To Register His Mail Id With Eoffice

Kindly contact your eOffice administrator Designated in your department.

User Wants To Change The Eoffice Password

eOffice doesn't store any password, please update/Change password of your Email ID.

User Informed Cpu Utilization Is More Than 100% Due To Temp Directory

Kindly contact your system admin

User Informed that correspondence related To e-file are not shown

Kindly contact your system admin

User Informed That Dsc Esigning Is Showing Invalid

Signed DFA are to be downloaded from Details available against respective DFA/Issue

User Informed that he did not received User Id and Password

Please Contact your NIC coordinator for Email Id & Password

User Informed That DSC Is Not Working

Kindly contact your eOffice administrator or Follow DSC Signer Service User Guidelines available at eoffice.gov.in

User Wants To Transfer Eoffice Account

Kindly contact your eOffice administrator

User Informed That Efile Contents Are Not Appearing

Please ellaborate with Specific details and Steps to reproduce

User Informed That Eoffice Is Not Working

Kindly contact your eOffice administrator

User Informed That Efile Is Getting Download Automatically

PDF plugins are not enabled in Browser. Kindly contact Local Support team

User Informed That Eoffice Is Showing As Validity Unknown

Kindly contact your system admin

User Wants To Know The Enrollment Procedure For DSC

Kindly contact your eOffice administrator or refer to DSC Signer Service User Guidelines available at eoffice.gov.in

User Wants To Reinstall The Eoffice

eOffic is Web-base appllication and can be accessed throught Web Browser (Internet Explorer or Mozilla Firefox)

User Is Not Able To Send The SMS

Kindly contact your system admin

User informed that file management system is not working

Kindly contact your eOffice administrator

User informed that FTS is not working properly

Kindly contact your eOffice administrator

User has forgot the user'id and password of eOffice

Kindly contact your eOffice administrator

User wants to know how and in which platform he can initiate eOffice.

Kindly drop a mail at "eoffice-pmu@nic.in"

User wants to know how he can open eOffice

Kindly contact your eOffice administrator

User Informed That He Is Unable To Authenticate Through DSC

Please refer to DSC Signer Service User Guidelines available at eoffice.gov.in

Unable To Assign The Roll

Please Contact to your super admin account holder

Unable To Login In The Eoffice Through VPN.

Kindly contact the network team or ellaborate with Specific details.

User Is Unable To Login In eOffice Account

Kindly contact your eOffice administrator

User Is Unable To Login In eOffice Account, As It Is Showing Credentials You Provided Can Not Be Determined To Be Authentic

Kindly contact your eOffice administrator to know your Login Id.

User Is Unable To Download Nothing

Kindly contact your eOffice administrator for Necessary Roles to generate PDF in eFile

User Informed That He Is Not Able To Open Efile

Kindly contact your eOffice administrator

User Informed That He Is Not Able To See Some Options After Logging In Eoffice

Kindly contact your eOffice administrator for Necessary Roles

User Wants To Know The Process To Enable DFPD

Please ellaborate with Specific details and Steps to reproduce

User Wants To Know The Procedure To Change The Local Admin Of E-Office

Kindly contact your eOffice administrator

Usre Wants To Know The Procedure To Get E-Office Premium And Sparrow Software.

Kindly drop a mail at "eoffice-pmu@nic.in"

User Wants To Know The Procedure To Register Training Program

Kindly coordinate with NIC coordinator

User Informed That He Is Unable To Take Out Pay Slip

Kindly contact your eOffice administrator or ellaborate with Specific details

User Informed That He Is Unable To See Files And Receipts

Kindly contact your eOffice administrator for Necessary Roles

User Informed That Tabs Are Not Visible To Him In Eoffice

Please ellaborate with Specific details and Steps to reproduce

User Informed That He Is Unable To Use E-Sign In Eoffice

Please ellaborate with Specific details and Steps to reproduce

User Informed That He Is Unable To Create E-Sign

Kindly contact your eOffice administrator

User Is Unable To Search The File

Kindly contact your eOffice administrator

User Is Unable To Send Any Physical File

Please ellaborate with Specific details and Steps to reproduce

User Is Unable To Apply For E-Leave

Please ellaborate with Specific details and Steps to reproduce

User Informed That He Is Facing Issue In Site Traffic, Site Loading And Network Problem

Kindly contact the Network Team

User Is Transferred To Another Dept, She Wants To Know Whether She Needs To Make The New Account In E-Office

Kindly contact your eOffice administrator

User Is Unable To Generate Pdf

Kindly contact your eOffice administrator for Necessary Roles to generate PDF in eFile

User Informed That He Is Trying To Send The File Which Is Automatically Closed

File are not Closed automatically. Kindly ellaborate with Steps to reproduce.

User Wants To Know About Eleave Module

Kindly contact your eOffice administrator or Refer to docs.eoffice.gov.in/eLeave/eLeave-User-Manual.pdf

User Is Unable To Create His Dsc And It Showing A Warning.

Kindly contact to the vendor for latest driver and refer to DSC Signer Service User Guidelines available at eoffice.gov.in

User Wants To Deactivate Dsc But His Super Admin Is Unable To Found The Option.

Kindly ask Super Adminstrator to raise a ticket

User Is Unable To Send An Efile

Kindly contact your eOffice administrator or ellaborate with Specific details

User Informed That Some Employees Details Are Not Reflecting In Main File

Please ellaborate with Specific details which are not reflecting.

User Informed That While He Is Trying To Upload The Medical Report In Eleave Getting Error Message As "Fake Path"

Please raise a Ticket with User Id and provide the Screen-shot

User Wants To Know The Procedure To Add An Employee In Eoffice

Kindly contact your eOffice administrator or Refer to docs.eoffice.gov.in/EMD/LocalAdminManual.pdf

User Wants To Change His Work Flow So That Pending Earn Leave May Be Forwarded To Establishment E3 Section.

Kindly contact your eLeave Admin

User Wants To Re-Register The Dsc In Eoffice.

Kindly contact your eOffice administrator or Follow DSC Signer Service User Guidelines available at eoffice.gov.in

User Informed That Internet Is Not Working

Kindly contact the Network Team

User Wants To Know To Procedure To Close The Physical File

Please refer to docs.eoffice.gov.in/SOP/Closing_and_Reopening_of_Files.pdf

User Wants To Install The Eoffice In His Laptop

Kindly contact the network team to configure NICnet/VPN to access eOffice through Web Browser

User Wants Correction In Her Eoffice User Id.

Kindly contact your eOffice administrator

User Wants To Implement E-Office

Kindly drop a mail at "eoffice-pmu@nic.in"

User Wants To Know Whether He Can Assign 1 Cru To Multiple Ou'S

Each CRU assigned is available for all Organisation Units

User Informed That While Going For Fms It Is Not Proceeding Further

Kindly contact your eOffice Administrator for Necessary Roles/Post Assignment.

cloud

User informed that server's space was full

You may increase the space of any of your VMs via cloud dashboard as per requirement from free available space. You may refer Org. admin or project admin help document from documents section of cloud dashboard for reference. In case if enough space not available in your account to allocate to VMs, then you may place online service request at https://cloud.gov.in/service_request/ through service request credentials. Plese let us know in case of any further issue/query.

User forgot his cloud password

Kindly specify which password you forget whether it is VM login password or service request ID password or cloud dashboard password (Org/Project Admin). Kindly also provide more details as below mentioned : Cloud Account Details ( like Cloud Reference No. / Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). ) Error/issue screenshot if any for our reference.Please provide the above details to enable us to proceed further.

User wanted to update his mobile no in VM

Mobile number is not updated for any VM.In case if you want to get mobile number updated for any cloud account/in signup form then Registrant of the account can login to https://cloud.gov.in/signup/ using registrant mail id credentials and fill a change request form to make necessary changes at their end. If it is required to change the registrant mobile no. , then you may share the new registrant mobile no. , as registrant details will be changed from our end.

User wanted to know the service request id

The service request ID of any account is available with the cloud account owner/technical admins. If you are the owner/technical admin of account then you may confirm us to reset service request ID password and send you the Service request ID crednetials.

User was unable to sign up

Dear Sir/Madam,Please explain your issue in detail and also provide more details as below mentioned :?Cloud Account Details ( like Cloud Reference No. / ?Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )? Error/issue screenshot if any for our reference.Please provide ?the above details to enable us to proceed further.

User had applied for cloud service and wanted technical assistance

Dear Sir/Madam, Please explain your issue in detail and also provide more details as below mentioned : 1) ?Cloud Account Details ( like Cloud Reference No. / ?Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )? 2) Error/issue screenshot if any for our reference. Please provide ?the above details to enable us to proceed further.

User wanted to know public IP

Please explain your issue in detail. Kindly confirm if you want to get public IP for your VM or want to know the status of any earlier placed public IP request.

User informed that port was off

Dear Sir/Madam, Please explain your issue in detail and also provide more details as below mentioned :Cloud Account Details ( like Cloud Reference No. / ?Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )?Details about the concerned VMs ( Web/App/DB ) ?like ( VM Name / VM IP ).Error/issue screenshot if any for our reference.Please provide ?the above details to enable us to proceed further.

User wanted to correct his web server name

If it is for Cloud VM name then it cannot be changed in NIC cloud setup. Else you may let us know if you have any other issue/query.

User was unable to fill on boarding form

Please let us know the issue which you are facing while filling the on boarding form and also may share error/issue screenshot.

User wanted to increase VM storage

You may increase the storage of any of your VMs via cloud dashboard as per requirement from free available space. You may refer Org. admin or project admin help document from documents section of cloud dashboard for reference. In case if enough space not available in your account to allocate to VMs, then you may place online service request at https://cloud.gov.in/service_request/ through service request credentials. Plese let us know in case of any further issue/query.

User was getting the error after login

Kindly specify where you are unable to login whether it is service request url or cloud dashboard url or it is VM.In case of service request use correct url (http://cloud.gov.in/service_request) and credential of service request. In case of cloud dashboard please use cloud vpn having permission with correct dashboard url and credential. Please share the error screenshot if you are still having any issue.

User wanted to update his NIC coordinator details

Kindly refer available NIC Cloud Coordinator details on portal https://cloud.gov.in/contact.php and confirm if you want us to update any NIC Cloud coordinators details. Also kindly share the cloud account details like cloud account no./cloud unit code if the changes need to be made in account also.

User was having some query regarding VPN

Please let us know the issue in detail with error/issue screenshot so that we can check and forward the issue to VPN team as per requirement.

User wanted to update his mobile no in cloud account

The Registrant of the account can login to https://cloud.gov.in/signup/ using registrant mail id credentials and fill a change request form to make necessary changes in sign up form at their end. If it is required to change the registrant details then you may share the new registrant details , as registrant details will be changed from our end.

User was unable to login

Kindly specify where you are unable to login whether it is service request url or cloud dashboard url or it is VM.In case of service request use correct url (http://cloud.gov.in/service_request) and credential of service request. In case of cloud dashboard please use cloud vpn having permission with correct dashboard url and credential.Please share the error screenshot if you are still having any issue.

User wanted call back regarding cloud IP

Dear Sir/Madam, Please explain your issue in detail and also provide more details as below mentioned : Cloud Account Details ( like Cloud Reference No. / ?Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )?Details about the concerned VMs ( Web/App/DB ) ?like ( VM Name / VM IP ). Error/issue screenshot if any for our reference. Please provide ?the above details to enable us to proceed further.

User wanted to know about back up IP while filling tape backup service form

You may fill the IP of that VM for which backup is required.

User wanted to change the details of registrar officer

To change Owner/Tech admin details the registrant of account may fill the change request form by logging into https://cloud.gov.in/signup/ by using registrant mail id credentials as Owner/Tech admin details will be changed at user's end only. If it is required to change the registrant details then you may share the new registrant details , as registrant details will be changed from our end. For any changes in NIC Cloud Coordinator details , kindly refer available NIC Cloud Coordinator details on portal https://cloud.gov.in/contact.php and confirm if you want us to update any NIC Cloud coordinators details. Also kindly share the cloud account details like cloud account no./cloud unit code if the coordinator details need to be changed in account also.

User wanted to know the status of his cloud account

Dear Sir/Madam, Please explain your query in detail and also provide more details as below mentioned :Cloud Account Details ( like Cloud Reference No. //Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )?Please provide ?the above details to enable us to proceed further.

User wanted to create new account of Cloud

If you want to avail NIC Cloud Services, you may register for same at https://cloud.gov.in/registration.php. Also you may refer below link for on boarding process :https://cloud.gov.in/onboarding_procedure.php

User wanted to know the On Boarding procedure

Kindly go through the given link----https://cloud.gov.in/onboarding_procedure.php

User was unable to access the URL which was hosted on cloud

Dear Sir/Madam,Please explain your issue in detail and also provide more details as below mentioned :Cloud Account Details ( like Cloud Reference No. / Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). ) Error/issue screenshot if any for our reference. Please provide ?the above details to enable us to proceed further.

User was unable to access Dashboard

Kindly make sure that VPN having necessary permissions is connected before accesssing respective NIC cloud dashboard.If you still face any issue the plese share below details :Cloud Account Details ( like Cloud Reference No. / ?Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )?Details about the concerned VPN IP which you are using for connection. Error/issue screenshot if any for our reference.

User wanted to modify the VPN

Please let us know the changes required so that we can forward issue to VPN team.

User wanted to cancel his VM request order

Kindly confirm the Service Request Order ID to check the Order.

User was unable to connect the FTP through VPN

Kindly login to VM and use below cmd to check if you are able to telnet internally on VM on ftp port 21 or not.? ?telnet??? 21 If telnet gets failed, then you may check the port and ftp config. in VM at your end. If it is successful, then may check and make sure to use cloud VPN ( Provided to cloud users) to connect to VM. If using any other VPN other than cloud VPN , check and make sure to have required permission on your VPN to connect to VM on ftp.

User was unable to view acknowledgement Grievance on the portal

Kindly let us know issue in detail and also share error/issue screenshot.

User was unable to edit the pre-registration

To change Owner/Tech admin details the registrant of account may fill the change request form by logging into https://cloud.gov.in/signup/ by using registrant mail id credentials as Owner/Tech admin details will be changed at user's end only. If it is required to change the registrant details then you may share the new registrant details , as registrant details will be changed from our end.

User was unable to access the Internet through Cloud Server

Internet connection is not provided on cloud VMs from our end. But a request for accessing any specific URL/website through desired port can be placed at NIC firewall by applying at https://farps.nic.in through respective NIC cloud coordinator.

User had requested for application DB backup but it was pending

Kindly share the back up request ID to contact NDCSP support team and check status further.

User wants to know the Secretary audit form

You may contact your concerned NIC Cloud Coordinators for security audit related query.

User was unable to pass score in SSL Certificate

SSL certificate implimentation in VM is an OS level activity, it is required to be done at user end only. You may also contact respective NIC cloud coordinator for the ssl certificate related help.

User wanted to create some VM's on Cloud

You may create VMs through cloud dashboard. Please refer Org. admin or project admin help document from documents section of cloud dashboard for reference for help in cloud dashbaord related activities and let us know if still face any issue.

User got the error "internal server error" while submitting data on the website

Kindly login to the VM remotely or through console from cloud dashboard and check the issue at OS/Application level. If you face any issue in accessing the VM also then please share below details : Cloud Account Details ( like Cloud Reference No. / ?Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )?Details about the concerned VMs ( Web/App/DB ) ?like ( VM Name / VM IP ).Error/issue screenshot if any for our reference.

User wanted to know the hosting details regarding bill payment details

You may refer availble online cost calculator on https://cloud.gov.in/calculator_scr1.php for cost information for cloud serviecs. If you have already registered for cloud services and want to know any payment related information please contact and coordinate with NICSI (coord-ndcsp@nic.in) at Telephone: 9868973075, 011-22444131 , VoIP 69005.

User wanted to know how to register for cloud backup

Kindly login using service request ID credentials through the given link---- https://cloud.gov.in/service_request/ and apply for back up service online.

User informed that after opening port 443 for SSL layer but apache was not working

SSL certificate implimentation in VM is an OS level activity, it is required to be done at user end only so you may check OS level config at your end. You may also contact respective NIC cloud coordinator for the ssl certificate related help.

User wanted to know the cost of 1VM with 64GB RAM, 2 CPU's and 64GB SAM Space U subble, HIPS and antivirus Tool

You may refer availble online cost calculator on https://cloud.gov.in/calculator_scr1.php for cost information for cloud services.

User wanted to restart the Cloud IP

Kindly login to your cloud dashboard and may restart from there. You may share below details if unable to restart from dashbaord:Cloud Account Details ( like Cloud Reference No. / ?Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )?Details about the concerned VMs ( Web/App/DB ) ?like ( VM Name / VM IP ).Error/issue screenshot if any for our reference.

User wanted to renew and know the payment process for cloud services

Please contact and coordinate wit NICSI (coord-ndcsp@nic.in) at Telephone: 9868973075, 011-22444131 , VoIP 69005

User was unable to install the Linux software

Please explain your issue in detail and also provide more details as below mentioned : Cloud Account Details ( like Cloud Reference No. / ?Registrant Name or Email id / Cloud Unit Code. / Service Request ID (SR_ID). )?Details about the concerned VMs ( Web/App/DB ) ?like ( VM Name / VM IP ). Error/issue screenshot if any for our reference.Please provide ?the above details to enable us to proceed further.

User wanted to update his VM Ware server

If you want to install updates/patches in VM,Kindly shate the cloud account details ( cloud account no./cloud unit code) and VM IP details so that we can assist you further accordingly.

User wanted to know the Procedure and time line to use Cloud services

You may refer Org. admin or project admin help document from documents section of cloud dashboard for help and let us know if still face any issue.

e-forms

User did not received any registration number after form submission.

Form must not have been submitted successfully by user. Final step in form submission is the page where user has to click one of three options online/manual/esign. On selecting either of these and submitting again, s/he will get the registration number. If user has followed all these steps and still s/he did not get Registration Number, please escalate it to eForms team.

User is facing issue while filing the application form on eforms.nic.in

Please ask user to share the screenshot and where exactly he is facing issues.

User wants to update the mobile number

Fisrt ask, where he wants to update the mobile number in eForm or NIC LDAP? If he just wants to update his mobile number in eForms, he can update it by clicking update mobile number link on profile. To update in LDAP, he will have to fill up the Update Mobile Number form in eform.nic.in.

User applied for email id but it is showing pending with support

kindly contact to iNOC support team for status.

User is facing in eforms and login issue in IGRS

if there Is login issue in eforms send mail to support or eforms@nic.in.

User wants to link his new mobile number with his email id for whitelisting

S/he will have to fill up the Update Mobile Number form in eForms portal.

User is unable to fill the application form

Please ask user to share the screenshot and where exactly he is facing issues.

User wants to update the mobile number

Fisrt ask, where he wants to update the mobile number in eForm or NIC LDAP? If he just wants to update his mobile number in eForms, he can update it by clicking update mobile number link on profile. To update in LDAP, he will have to fill up the Update Mobile Number form in eform.nic.in.

User applied for an email id but the form was uploaded in illegible format, so user wants to apply again

User may cancel the request and fill up the form again by clicking Reject by login into the eForms Portal.

User is applying for email id, but mobile number is showing as already exist.

There is already an email address associated with that mobile number and user has to login with the same email address

User informed that While entering secretary's mail id the portal says that the "Under Secretary should be Government Employee

Kindly contact to your own department for the details of Under Secretary. Under Secretary must be a government employee.

User informed that when he is trying for IMAP his mail id but his reporting officer mail showing his mobile number

His Reporting Officer email address and Mobile number must be different than his email and mobile number.

user is unable to find the option on forms for canteen staff while applying for email id

He may use Account Type(Without Mailbox) while filling up the form.

User informed that email id is not created

Kindly contact inoc support team.

User is unable to check the status of the email id application

Ask User to Login in to eForms and check Track under Action in User Console or contact iNOC support Team.

User wants to know the procedure to apply for email id

Kindly refer the user manual which is given on the URL https://eforms.nic.in

User is unable to fill the reporting officer's details as there is no reporting officer up to HOD

we need approving authority who can approve the request. He may enter Forwarding Officer or Nodal Officer email address if there are no Reporting Officers available.

User's Email ID still is showing pending with the Reporting officer and his reporting officer is saying he has approved it.

user needs to share the screenshot where his RO has approved the request to eforms@nic.in

User's institute name is not reflecting in the drop down box of Eforms

Kindly contact inoc support team.

User informed that error occurred while entering landline number "Enter Official telephone number in correct format".

Please inform user to correct the format, format is (Enter Official Telephone Number in correct format, STD CODE[3-5 digits only]-TELEPHONE[6-15 only])

User wants to check the status of the email id application

Ask User to Login in to eForms and check Track under Action in User Console or contact iNOC support Team.

User wants to change the details of reporting officer in his application form

Kindly change your reporting officer's details through eforms profile.

User does not have any reporting officer, so unable to fill the application form

we need approving authority who can approve the request. He may enter Forwarding Officer or Nodal Officer email address if there are no Reporting Officers available.

User informed that while applying for wi-fi services as it shows that reporting officer should be a government employee and he is entering the details of his superintendent

we need approving authority who can approve the request. He may enter Forwarding Officer or Nodal Officer email address if there are no Reporting Officers available. As per flow, this email address must be in NIC LDAP.

User's application form has been rejected.

Kindly contact your DA-admin "aritra.cicp@gov.in" and Forward application through authorized channel

User wants to know the reason for rejection of his application form

The reason is mailed as ?with remarks? in mail body

User wants to know the procedure to apply for email id

kindly refer the user manual which is given on the URL https://eforms.nic.in

User informed no option is showing to uploading the application form.

there is one option in my request (?upload scanned form)

User wants to cancel the application form

User can cancel it from User Console till it is CA Pending

User is unable to apply for email id as getting error message "please come through your gov email id. there is already an email address associated with this mobile number"

Please ask user to come with govt email id which already exists with his mobile number in ldap

User is unable to check the status of the email id application

Ask User to Login in to eForms and check Track under Action in User Console

User is applying for email id, but mobile number is showing as already exist.

A mobile number can be mapped maximum with 3 IDs as per policy. Hence, new ID can not be created.

User informed that While entering secretary's mail id the portal says that the "Under Secretary should be Government Employee

Kindly contact to your own department for the details of Under Secretary.

User wants to know the procedure to apply for email id

Kindly refer the user manual which is given on the URL https://eforms.nic.in

User wants to update the mobile number

Kindly forward your request through your NIC Coordinator for mobile number updation

User is trying to apply for email id but form is not accepting the OTP.

OTP is sent to the registered mobile linked with the email in the LDAP, with which user is login

User is unable to apply for email id as getting error message "please come through your gov email id. there is already an email address associated with this mobile number"

Please ask the user to login in eForms wth the govt id. You can check the email linked with the user?s mobile number and let them know the govt email .

User is unable to submit the new Email id request form after entering the captcha code.

Please refresh the page or change the browser or try in Private browsing.

User wants to change the nodal /reporting officer

If not NIC Employee , can change from Profile

User wants to change the reporting officer in his eforms

If not NIC Employee , can change from Profile

User wants to know the procedure to apply for email id

Kindly refer the user manual which is given on the URL https://eforms.nic.in

User wants to know the reason for rejection of her application form

The reason is mailed as ?with remarks? in mail body

User wants to change the nodal /reporting officer

If not NIC Employee , can change from Profile

User informed that form is not accepting the reporting officer details, also user does not have any joint secretary / under secretary in his office.

Usre will have to contact his Ministry in this case to find out Under Secretary or Joint Secreatry details.

User is unable to do eSign while creating new email account for department and unable to submit the otp .

may there is some issue in esign please ask user to try again or choose other option ?online?

User is unable to proceed further after entering OTP.

this issue has been resolved if it is exists please ask user to give screenshot

User is unable to approved the Email application on the site- "eforms.nic.in" as reporting officer

Will have to check specifically. Ideally it should not happen

User wants to know how to manage and distribution list

kindly provide the application registration number, so that we can check the details.

User is unable to track the status of the email

Ask User to Login in to eForms and check Track under Action in User Console

User applied for email id but it is showing as pending with DA Admin

User can raise a query to the DA

User wants to change the detials of the reporting officer

Once the form is submitted RO details cant be changed. User can cancel the request and fill another form with different RO Details

User is unable to apply for new email id as it is not taking captacha code

Please refresh the page or change the browser or try in Private browsing.

User does not have the details of the secretary and under secretary.

Kindly contact to your own department for the details of Under Secretary/Secretary.

User inforemd that while applying for email id it showing as u are not allowed to create id for this domain it should be nic.in only " whether it should be "punjab.gov.in ".

if user has selected Fms support staff it will accept only nic.in ask user to select other option like Govt/Psu Official,Consultant

User wants to get the link and procedure to approve the application form

Kindly refer the user manual which is given on the URL https://eforms.nic.in

User is unable to fill the form due to unavailability of landline number

Office Landline number is mandatory.

User did not received the password of the email id

Will have to check specifically. Ideally it should not happen. IF user has got the email then Password can be changed from PassApp

User informed that he entered Landline No. instead of Mobile No. in Reporting Officer Details

kindly fill the name based email id of your reporting officer.

User does not have the details of the secretary and under secretary and also he is facing some error message.

Kindly contact to your own department for the details of Under Secretary/Secretary.

User is trying to apply for email id but it is showing that Email id is already exist

A mobile number can be mapped maximum with 3 IDs as per policy. Hence, new ID can not be created.

User wants to recover his email id and password

Support Team can give the email id from Preview Page corresponding to the Registration number as provided by the Applicant and he can change the password from PassApp

User as a reporting officer is unable to get the pending request in his inbox but getting the mail and messages regarding the same.

User should be asked to check in RO Panel and not in User Panel or any other Panel. If User is trying in IE then ask to try on alternate browsers as well

User wants to create the new email id

Ask user to fill single subscription form to create new email id

User wants to create the designation based bulk email ids but getting error message.

ask user to follow guidelines for designation based email id (email id should contain hyphen)

Applied for Bulk Emails so wanted to know

we have given sample file for bulk user please ask user to download the file and enter the details accordingly

Wanted to verify the email

Kindly contact iNOc support team.

Already verified by Nodal officer but user did not receive the mail id

Application is pending with "DA admin"

Wanted to edit the details in application form after submission

Can do that from User Console till it is Pending with RO

Details are showing wrong of Reporting officer when filling the form

Verify in Profile first, the details are picked from there only.

Wanted to update the profile and mobile no

Asked user to send the request to DA admin(mail id was provided)

Unable to submit the form

Please share the screesnhot of error

His reviewing officer was unbale to see his(user) application

User should be asked to check in RO Panel and not in User Panel or any other Panel. If User is trying in IE then ask to try on alternate browsers as well

Wants to change the designation

Kindly update the designation on eForms profile

Unable to create the mail id because his mobile no is already using by other

Kindly contact inoc support team.

Unable to change the mobile no

Kindly forward your request to NIC coordinator

Unable to fill the department in the application form

Kindly share the screeshot for the same.

Unable to fill the Under Secretary's details in the application form

Kindly contact to your department for the details of Under Secretary

Unable to load the files for creation the mail id in Bulk

Please check the file format. You may find the sample file format in the portal.

Nodal officer is unable to see the application form of user

User should be asked to check in RO Panel and not in User Panel or any other Panel. If User is trying in IE then ask to try on alternate browsers as well

Unable to apply for bulk email id but it was rejected because the domain name should departmental based or state govt based

Kindly contact to your NIC coordinator(mail id was provided)

Unable to apply again because it was rejected due to some mistakes

if it is rejected then user can apply again new request

Status was showing "pending with DA admin"

Request is pending with DA

User informed that "Culture department" was not showing while applying

Kindly contact INOC support team.

After tracking the status it is showing "pending with user"

Its a case of Manual Upload, wherein the user is requested to upload the scanned copy from User Console. Then the request would move to the RO Panel.

After tracking the status it is showing "pending with reporting officer"

Asked user to contact with concern person where the application form is pending

User was facing login issue

Kindly Share the screeshot for the same.

Wanted to know from which option his reporting officer will approve for IP change

Asked user to contact his reporting officer to "proceed online"

Unable to receive OTP while filling the application form

Kindly contact SMS Gateway Team and share your mobile number.

Wanted to update the list

Kindly forward your request to NIC coordinator(mail id was provided)

NIC coordinator has rejected

Application has been sent to NIC coordinator kindly wait for the approval

When tracking the status then "pending with admindesk"

The request can be checked at ?Search a Registration Number? for the Admin Email where it is Pending. User or support can raise a query to Admin speed up the processing of the Request

Unable to apply for SMS services and edit the details which are automatically coming

Kindly share the screeshot for the same.

Unable to get OTP while applying for mail id

Kindly contact SMS Gateway Team and share your mobile number.

Wants to know if his reporting officer do not have the GOV/NIC mail id then what he has to be done

Kindly refer user manual, which is available on eforms portal

Site(eforms.nic.in) was not working

Kindly share the screeshot for the same.

User was facing login issue

Kindly share the screeshot for the same.

Unable to connect WiFi(ANANT)

Kindly Contact Wifi Team.

Unable to upload the excel sheet on eforms.nic.in for creation of mail id in bulk

we have given sample file for bulk user please ask user to download the file and enter the details accordingly

Wants to know how the reporting officer will approve the application

Reporting Officer will login into eForms and will approve the request online.

Unable to track the status

Ask User to Login in to eForms and check Track under Action in User Console

User had sent the request to Reporting officer but total pending request is showing Zero

User should be asked to check in RO Panel and not in User Panel or any other Panel. If User is trying in IE then ask to try on alternate browsers as well

User don?t have the landline no so what she will fill in that option

Office Landline number is mandatory.

Application form was pending with NIC coordinator

Mobile No was provided to contact

Wants to know the status of SMTP relay services

Ask User to Login in to eForms and check Track under Action in User Console

gov.in

What is Sign up Issue?

This is the option through which any user register for first time on https://registry.gov.in. The email id must have to be in gov.in/nic.in. No other email can be registered and registration can be done only once for a single email id. After successfully registration, the registered user receives an email containing the login detail (User id/registration ID).

How I can reset the password?

In case user forgot the password, then the forget password link can be used for resetting the password.

How an Account get Locked?

After 3 unsuccessful login attempts the account get locked.

What I need to do if I lost/misplaced my login id?

This may happen sometime if proper handling of account is not done. User has to provide the domain name registered though the lost id to get the login id and register the complaint on 1800111555.

What I need to do if I lost/misplaced my domain id?

The domain id's can be viewed after login into the account through which it was registered and user needs to register the complaint on 1800111555.

How to Modify/ Update Contact?

If user wishes to update different contacts provided for different domain, user has the option to submit contact update request (Domain wise) and after the request gets approved by the Admin the new contacts will be displayed or reflected in the contact detail of respective domain.

How to Modify Sign In Contact?

If user wishes to update sign-in detail or login detail, user may submit sign in update request. Since the sign in is done on email id, so all detail other then email id could be updated through sign in updation request.

How to Modify/Update Name Server?

Domain wise the name server updation request can be submitted. Please note the name server IP must be located within the India. No gov.in sites are allowed to host outside India as the MHA guideline. The guide can be found on https://registry.gov.in/Mha_om-website-hosting.pdf.

What is DNS Issue?

User may register the DNS change request for 4th level domain. For all third level domain, they have directly contact DNS support, registry have no role in this.

What is the Delegation for Sub-Domain Registration?

If any user who have an active third level domain and whishes to register 4th level domain under it. For this user may submit delegation request to authorize them to create further domain.

How to register for Sub-domain?

After delegation provided to the user, user may register 4th level domain under the third level domain.

What is the process of Domain Registration?

For the complete domain registration process user may visit https://registry.gov.in.

What is the process of Domain Renewal?

The domain once registered has to be renewed, the renewal is usually done for 2 year or 1 year based on the website requirement.

What is the process of Domain Cancellation?

Once any domain is registered but no longer required or achieved its purpose then user may request for cancelation of the domain by generating the cancellation request.

wifi

I want to connect with one of the WiFi services of NIC, how I can apply for the same?

To apply for the new NIC WiFi connection, you need to visit the website "eforms.nic.in".

I have a guest account of Atithi WiFi, how I could renew the same?

To renew the guest account of Atithi WiFi you can send your request to you NIC Coordinator.

I want to change the MAC Address to access the WiFi on my mobile phone?

Kindly visit to our website "eforms.nic.in".

I want to renew the guest account of My WiFi?

Kindly forward your request to your NIC Coordinator.

I want to renew the WiFi account of "ATITHI", what is the procedure for this?

Kindly forward your request to your NIC Coordinator.

How to get password of the day for Swagat?

Kindly forward your request to your NIC Coordinator.

How could I configure the WiFi in my system?

Kindly mail to "wifi@nic.in" through your NIC Coordinator.

I am unable to connect Anant WiFi with his laptop, what should I do now?

Kindly follow the steps given in the manuals of acknowledgment mail of WiFi Registration.

How can I delete my WiFi Account?

Kindly mail to "wifi@nic.in" through your NIC Coordinator.

How can I add a New MAC Address?

Kindly visit to our website "eforms.nic.in".

How can I modify my new MAC Address?

Kindly visit to our website "eforms.nic.in".

Suddenly my SWAGAT WIFI is not working?

Kindly check your messages as you have reached to data of 20GB or Your duration for usage is 8 hours has been completed.

I am a contractual employee of central government, How can I renew my WiFi?

Kindly forward your request to your NIC Coordinator.

I want to delete my previous MAC Address.

Kindly visit to our website "eforms.nic.in".

How can I renew the Password of WiFi?

Kindly forward your request to your NIC Coordinator.

How can I connect my two laptops with WiFi?

Kindly add your MAC Address by using the website "eforms.nic.in"

How can I connect my two cell phones with WiFi?

Kindly add your MAC Address by using the website "eforms.nic.in"

I am from the FMS staff which Wifi I can use?

You can use SARAS.

I am working in minsitry as a stenographer which Wifi I can use?

You can use ANANT.

I am working as a IAS officer which Wifi I can use?

You can use Vayu.

I need the wifi connection for biometric device, which one can I chosse?

You can use Device.

I have athiti account and now it is not working?

You can access Athiti for 3 months maximum and after that you can renew it.

I did not get the password for the day for AWAGAT.

Kindly contact to your NIC Coordinator.

I am using the 4 device on WiFi but the fourth device is not working?

You can access on maximum 3 devices/3 Mac address.

Which domain can take the account of ANANT, LEHAR and SARAS?

The mail id of domain having NKN,GOV,NIC can take these.

I am having my personal mail id which Wifi can I take?

You can take Athiti.

From where I can get the guest form of ATHITI WIFI?

Kindly visit "inoc.nic.in".

How can I get the ATHITI WIFI?

Kindly visit "inoc.nic.in".

On which devices we can use the WiFi?

You can use 1.) Android, 2.) Apple, 3.) Windows, 4.) Linux.

I want to know the protocol on which I can access the WiFi?

You can access 1.) PEAP-GTC, 2.) EAP-TLS, OR Browser.

How can I proceed for the Athiti wifi after filling the Guest form?

Kindly scan the copy of filled form and send it through the NIC Coordinator to "wifi@nic.in".