Email or mobile number can be used for entering the complaint.
Enter either mobile no. or email id in the space provided and click on submit button. After entering valid OTP first time users will be redirected to the profile page, otherwise you will be redirected to complaint entry form.
Step2 Profile Page :
Certain feilds are mandatory for generating accurate user profile. However users are requested to provide accurate information where ever possible as this will ensure that the complaint is routed to the nearest service agent capable of providing quick solution.
Users should enter contact details and location details as shown in the screen shot.
After entering all the details click on “Add” button to save your profile then click on “Next” button to register your complaint.
Step 3 Register your complaint:
Select problem name and respective subproblem name carefully from the drop down list. Provide as many accurate description of the problem, then click on “Submit”.
Example : If we select Aadhar-enabled Biometrics Attendance System from dropdown list then subproblems related to the main problem will be shown Description of the problem is mandatory.
After giving the description , tick on check box button” I agree to the terms of service” then click on “submit” button to submit your complaint.
Confirmation pop up with complaint details will be shown, the user can finally submit or select the change option to modify the parameters.
After final submit, message with ticket number will be shown. The same will also be sent to your email ID. Remeber to mention this ticket number in all the communications with servicedesk.